Improve visibility and traceability of invoice corrections on billing documents
Currently:
- The original invoice retains the removed item with no visible indication of correction
- The correction is generated as a separate invoice with a new number -The only traceability exists in: >Action logs >Item-level history
However:
- These sources are not part of official billing documents
- They are not accessible to external stakeholders (e.g., auditors, accountants)
- Users must perform manual investigation to reconcile documents
Impact
- Reduced transparency in billing documents Increased effort in reconciliation and audit processes
- Confusion for clients reviewing invoices Risk of perceived inconsistencies in financial records.
Proposed Solution
Introduce visible linkage and correction indicators at the document level, such as:
Option A: Cross-reference between invoices
On the original invoice:
Add note: “Item corrected – see Invoice #XXXX”
On the correction invoice:
Add note: “Correction of Invoice #XXXX”
Option B: Correction indicator on line item
Show:
Original item marked as “Corrected” or “Reversed”
With reference to correction invoice
Option C: Linked document view
Add a “Related documents” section:
Original invoice ↔ Correction invoice
Easily navigable in UI and exported PDFs
2
votes