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Property Operations & PMS: Reservation management

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Saving confirmations longer than 3 month

Confirmation emails should be saved in the guest profile until for at least two weeks after departure, preferably four weeks or longer.
Normaly it should be saved for 10 years after departure, because it is a part of the contract —or, more accurately, they are the contract— and it has a 10-year retention requirement.

Delete 3 month after sending is quite to early.

23 votes

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Leif Penning shared this idea  ·   ·  Report…  ·  Admin →
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  • Bojana Karalic commented  ·   ·  Report

    Extremely important! We have guests who make double bookings or make bookings they are "not aware of", then they ask to show some proof of them receiving confirmation and if booked more than 3 months ago - we can not do this and it creates frustration on both sides.

  • DAMIEN KIEFFER commented  ·   ·  Report

    yes it's very important.
    We have guest how book a room 1 year before the arrival date for the big event.