Apply Policy Exceptions Based on Stay Dates Instead of Arrival Date
Currently, policy exceptions (e.g., special rules for events or holidays) are evaluated based on the arrival date. As a result, exceptions do not apply when guests arrive before the event period begins – even if part of their stay falls within that period.
Example: For New Year’s Eve we normally require a deposit. However, this deposit is not charged if the guest arrives before the New Year’s Eve policy exception begins, even though their stay includes the event dates.
Improvement Proposal:
Policy exceptions should not be based on the arrival date but should instead be evaluated using the stay dates. As soon as at least one day of the stay falls within the event period, the exception should apply.
Note:
Our channel manager provider has already implemented this logic for 2025, as it was requested by multiple customers.
Ann-Kathrin Grünewald
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