Extending an in house booking - Mews changes room allocation
When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.
Rebeca Nieto
shared this idea
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Claudia M.
commented
We have frequent complains from our US properties about that matter. This leads into guest complains if they not paying 100% attention when extending a room.
For me this is more bug fix then feature request! -
kopoku
commented
Great point. This actually happened last week with a vip guest. Thankfully i noticed in time that the room was already occupied. It's very strange. The system should prioritize the extension and not the old allocated booking.