Maybe develop a placeholder with cancellation policies that clearly state the deadline for cancellation, wich we can use in a confirmation.

In New Reservation screen,

Rate Plan Descriptions - display during reservation process:
Mews needs to show the difference between all the rate plans by displaying the rate descriptions during reservation process.

Display of Rate Groups - cancellation policy and payment policy
Mews also needs to display rate group cancellation and payment policies at time of reservation so the reservation agents can explain these to the guest at time of reservation . At the moment, we have to rely on the agents knowing (at the top of their head) rate plan inclusions and their cxl policy and payment policy. This is an unrealistic expectations when dealing with multiple properties at a time.

With so many cancellation policies etc, our FOH team cannot see what the policy is to advise the guest, and there's no way we would want a receptionist to have access to rate groups and configuration, so there has to be some visibility on this within a reservation.

We've also noticed that it's not on the IBE when making a booking

+ included services/perks of that specific rateplan

if you could add cancellation policy against each rate plan, like e.g. if we move the mouse to the rate it would appear in a pop out bubble or add an additional line cancellation policy so anyone can click on it and read the description