Mews Operations (PMS)

Mews Operations (PMS)

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  1. Require a valid CC on file in order to allow a reservation to become guaranteed. Reservations taken by phone / email / in-person don't currently require a credit card on file. A front desk agent can select "Cash" or some other form of payment for a reservation.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  2. When changing the number of people in a booking if you select KEEP OLD PRICE, the system will change the city tax and add the difference to the room price. Please change this so that the price of the room is not changed, the city tax has nothing to do with room night prices.

    3 votes

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    2 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  3. Digital signature for registration cards in the main Mews system.

    Kiosks or pre-arrival is great, but this feature is really needed in all devices. Our teams are equipped with ipads and MS Surface laptops. For them not having this feature and having to drag the guest to the kiosk does not gives the right impression. Especially for guests who failed to check in at kiosk for whatever reason.

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  4. When adding multiple reservations to one gast profile, it would be beneficial to copy paste all the tasks to the other reservations. Therefore, it would be beneficial to add more reservations to one task. or an option to copy and paste a task.

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  5. it would be great to differentiate between the origings of the customers/connector type conncerning the automatic system email. Because for some integrations, we do not want this email to be sent: ivvy, vouchercard, fidelo etc.

    8 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  6. Wanneer je de namenlijst downlaod met de nieuwe groepsfunctie (multiple reservations). Pakt die alle reserveringen in die profiel, dit is niet handig want voor groepen heb je wel is verschillende namen per reservering ( denk aan tourboekingen). Daarnaast als je de namenlijst downlaod staat alle datums door elkaar, dit is niet in te vullen op een normale manier. Alvast bedankt!

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  7. When you scan a ID-Card or a passport, the system has a problem reading the date the card expires - especially if it expires somewhere around the years 2010 - 2030. The system alway reads 1910 - 1920?!

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  8. When the guest confirms or cancels his option in Mews we do not know about it. We would need a notification to submit e.g. the deposit invoice and all details concerning the booking, in case of cancellation to give at least a short reaction to this fact.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  9. Add ID card number on police card
    So we won't have to ask them again to enter this information

    1 vote

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  10. Hello,

    I have 3 proposals to make:

    First of all, in Spain we use different forms for the travelers registration. Besides the options mews give it to us, we use another forms such as: Spanish residence permit, European residence permit or ID CARD. We cannot find it in the programme. We only find: National identity document, Driver license, Visa or Passport.

    I want to ask if it is possible to add that kind of types in our MEWS system.

    Also, In Spain we have two surnames. So when we have foreign people from all over the world with just one…

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Alba,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. It would be great to have the possibility of adding a company sector of business (healthcare, hospitality, ...) and be able to filter data and analytics based on this information.

    4 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. For Luxemburg you need to transmit the guest information via XML to the government. I have a Planet Winner client that had this in Planet Winner. Apparently Mews does not have this. Can we fix this?
    https://guichet.public.lu/en/entreprises/commerce/horeca/hotellerie/fiches-hebergement.html

    2 votes

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    idea to upvote  ·  1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  13. It is about merging guest profiles. As soon as we are merging guest profiles and you choose to keep one profile it takes both addresses. If someone makes a reservation for a year on for example HRS - it takes both. So we also need to delete for exmpl. 60 profiles from the same person which takes ages!

    79 votes

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    idea to upvote  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  14. Why do we have to fill in a the language of the guest when we later don't see it in the profile? Please also make the mailing automatically choose the guest's language when we manually send an e-mail (inquiry, confirmation...) through Mews.

    3 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  15. At the moment the SC number is posted at the IATA field which is incorrect.
    Please create a new field for the SC number and include it into the reporting.

    The SC number is the international ID for companies within Accor and helps to ensure to have the correct company profile selected.

    This "little" change would effect allot and would be highly appreciated not only from MOA Berlin but all Accor hotels using MEWS worldwide.

    Thank you in advance.
    Best
    Mariusz

    2 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.

    In my opinion this is not good user experience, is inefficient and requires a more elegant solution.

    We could for instance generate them from: Name + Surname + Street name instead.

    5 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  17. Hello,

    the name "begleiter" is a confusing translation. It should actually be called guest name!!! In addition, the name (Kunde) customer is sometimes confused with campanion ("begleiter").

    Under group details all "guest"/ companion names" are listed. But above it sais "Customer/Kunde".

    Underneath all rooms are listed, but with the name of the customer not with the actual guest names..
    it is very confusing.

    Translated with www.DeepL.com/Translator (free version)

    1 vote

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello Kathlyn,

    Thank you for sharing your feedback with us. Our team is currently updating translations for companions across the system to the correct translations of “Begleitperson” in both singular and plural forms.

    The reservation screen and timeline are now up to date. However, our team will conduct a full review to ensure all sections are up to date. Should you find any outlying occurrences please do let us know.

  18. When downloading the rooming list and opening the excel sheet. There doesn't seem to be any order to how the rooms are lined up.

    It would be good if there was some type of order so that when creating bigger group reservations, it is easier to fill in the rooming list.

    The most preferred way is if the rooming list could have all the space categories "clumped together" ie
    All the single rooms are together, twin rooms and double rooms. As when we recieve the name list from groups, they are usually very kind and list the names with the…

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. plus make sure we have a nationality called "british"

    1 vote

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
  20. 3 votes

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    1 comment  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →
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