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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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461 results found

  1. It would be great to have a list of all pro formas that have been sent, because now they cannot be found anymore once it is sent.
    For example, an extra selection under 'bills and invoices'.

    61 votes

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  2. 132 votes

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  3. To enable bill formatting when multiple items are included, with subtotals displayed for each revenue category (e.g. room charges, food and beverage, venue items, etc.).

    3 votes

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  4. Need a Daily or Monthly General Journal entry using GAAP (Generally Accepted Accounting Practices) - double entry (Debit and Credit) to import into Quickbooks Accounting Software.

    1 vote

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  5. When a customer is making his check/in on the kiosk, i want to be able to ask them for a preauthorization before getting their keys.

    3 votes

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  6. When the bill is closed with a deposit, it clearly states on the bill that there is a deposit in a separate segment of the bill.
    However, the problem is when the bill gets reissued. The deposit item is no longer in seperate segment.

    As it is now registered as an "additional" expense item, it now gets only put under the top part of the bill under the stay package.

    The clearer way would be to keep it in a separate segment (Similar to how we bring back payments on original bills)

    3 votes

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  7. We see the need for being able to set accounting categories as inactive. As for today, they must be marked as "do not use" or similar to avoid linking them to products etc. This causes issues for the ERP systems.

    We can't delete these categories entirely because they may be linked to past transactions and need to be kept for auditing and historical purposes.

    5 votes

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  8. When moving items to a new bill, it will be great if we could have more options to filter the bills. For example, now, if we were to choose "Another Company" it will show all bills open on that company profile. But when we have hundreds of bills open (especially when created through billing automations), it is very hard to know which one is which. Ability to filter with the associated profile would be very useful.

    11 votes

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  9. If a company requests a specic reference on an invoice, for exampl: "Märkning: EFD2026". Easiest is to type it in under purchase order number so we do not forget when creating the invoice. Instead of unique identifier which can only be used when the bill is beting closed.
    But it would be great if we could type in different purchase order numbers for different reservations and it will be displayed on the bill even if it is one total bill for several reservations.

    2 votes

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  10. To remove the room category from the invoice

    1 vote

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  11. When you add a product you cannot see the bill balance. Posting a new charge or adjustment to close the bill becomes unnecessarily inefficient. I'd like to propose moving the bill balance, the add product sidebar, or displaying the bill balance in the sidebar for easier reconciliation. Just not great UI.

    1 vote

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  12. To add additional column that shows Accounting Category, Accounting Category Code, Cost Center Code, and External Code as it is visible in Activity Ledger Report.

    2 votes

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  13. Summary of the Issue

    During check-out, we frequently face the problem that POS receipts (e.g. from MEWS POS or other integrations) cannot be properly split across multiple rooms or guest invoices.
    This is because identical POS items are automatically merged into a single billing item (e.g. multiple grape juices combined into one position).

    Once merged, this item cannot be split afterwards and can therefore only be settled on one invoice.
    The only workaround is to manually calculate and allocate amounts across different payment methods, which is time-consuming and error-prone.

    In contrast, bookable services (e.g. breakfast) are handled as individual, divisible…

    1 vote

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  14. Be able to quickly and easily export all invoices (in PDF format) for a specific period (day, week, month) with a single click.
    Currently, you have to click on each invoice, print it, and save it as a PDF.
    An individual PDF export for the desired period would make this task much easier.

    2 votes

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  15. In the billing it would be great to have an arrow for switching between the owner and the associated profile.

    4 votes

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  16. The 'Rebate' function is currently causing issues in our customer communication and accounting. When a bill is rebated, we are unable to reissue it as an open bill, which is problematic for several reasons:

    Customer Experience: We often do not want to send a credit note or proof of a rebate to the customer—for example, if we are simply correcting an internal error or removing a product. Providing a new receipt showing a rebate is confusing and lacks logical UX.

    Integration with BookVisit: Our connectivity is dependent on being able to resend reservations to MEWS. If we accidentally close a…

    1 vote

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  17. Chargebacks need to let the merchant have the ability to have Visa/Mastercard Arbitration Rights against the issuing Bank by the Card Member. This ability can be easily rectified if STRIPE would allow it. All other credit card processing companies allow the Merchant to have arbitration in the United States.

    1 vote

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  18. When I click on the Billing button, it currently opens the active bill rather than displaying all open bills. To view the remaining open bills, I then have to click on “All Guests’ Bills.”
    While this is not a major issue, it does add an extra step to the checkout process. If clicking the Billing button could instead display all open bills by default, it would help streamline the workflow and make the checkout process more efficient, seamless and remove that one 'extra click'

    1 vote

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  19. Allow controlled edits/voids of incorrect posting during a reasonable period (configurable).

    Prevent misuse: of course, lock items after the window or after key lifecycle events (e.g., allocation to stay charges or end-of-day posting).

    Ensure reporting accuracy: automatically update tax journals, VAT reports, and revenue/prepayment ledgers when correction is made.

    Reduce Manual burden: fewer compensating entries, cleaner financials between source and external systems

    2 votes

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  20. The format of viewing the Manager's Report on the screen with "Year Overview" is helpful. Showing Previous Day, MTD and YTD totals. However, it does not work to schedule this report for automatic distribution. The data is not accurate.

    1 vote

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