323 results found
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breakfast report for next morning
would be nice if you could set the interval in the report export scheduled into "next morning", so you do not also see the reservations for the next evening.
35 votesHello Mewsers,
Thank you for sharing your feedback with us. We are very happy to announce that we have now officially released the digitised version of the breakfast list in Mews.
You can learn more about this functionality on our release notes page.
And view a full demo in link below:
https://www.loom.com/share/d487228e5bcd4cbb8e85d0311303bf2b?sid=e3b3da25-f6d6-41a6-b4ef-17f4875cc6d9
We look forward to your continued feedback.
Kind regards,
Aldair Borges
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Declined Credit Card Mailing
Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.
35 votes -
"Move to company" on a closed invoice
Be able to add a company name after closing a bill or change the company name if we made a mistake
35 votesReissue as open bill feature release March 2024
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Batch update of space status
Change all room status to a status in a single action. Restrict this with a user right, as only Admins should be able to perform this action.This will help our Implementations team when setting up of the property & in case of reconstructions. It takes quite a while to change 200 rooms to 'Out of order' and place a note in it.
35 votesHey everybody 🙌
I'm happy to announce that this functionality was released to production!
Check it out and let us know if you have any other feedback!
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Group product report by product category
The Product Report is a great tool to identify all products that your property may offer and to help identify daily needs for your operations department. An additional filter to group products by product category could save some manual calculation as it could then show all totals within the report.
35 votesHello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!
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Overriding Dependent Rates
Some of our rates are stand-alone during the week and dependent during the weekend. At the moment we have to ajust the weekend rates manually each time the base rate changes as mews doesn't support rate manipuliations on a daily bases per room type. We would definitely need the option to adjust dependent rates the same way as you adjust the base rate.
34 votesDependent rates can be changed seasonally and per space category now
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Consider the other categories overbooking before sending availability
Today, if you have an overbooking of 2 Classic rooms, but only 1 Deluxe room, the system will still send availability for 1 Deluxe room even though you are in overbooking of 1 room. It can be extremely dangerous.
34 votesThis idea already exists in the system. Based on review of customer’s account, we have made a change. Many thanks for coming and hope to hear from you again!
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Chain Report
Chain reports
34 votesChain reports are available through Mews Analytics, an add-on available for purchase through the marketplace.
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Improve email reliability so not perceived as spam
Could be solved by white listing the from address for Mews emails
33 votesHello from the Product Team :)
Profile creation email that is sent out to your guests has improved!
Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!
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32 votes
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32 votes
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See a month or longer on the timeline
like when you are scrolling up / down you condense the number of spaces displayed on the timeline, you should also be able to do that with the number of days displayed. It would be great if you would be able to see at least one full month on the timeline (ideally would be at least two months!)
31 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we have introduced, a new filter on the timeline that allows you to view the timeline by month, in addition to the day view.
You can learn more about this feature in the guide linked below:
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Breakfast View
Make a view specially designed for the breakfast team.
They want to have a few with: guestname, roomnumber, how many persons. They want to track who came and who still need to have breakfast. So a simple checkbox in that list would do.
Also the day before a prediction for the amount of breakfast next day, that is easy to access for the breakfast team members.
31 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
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Check in and create keys
Recently a check in a create keys button was added to each booking which is great it checks in and creates the keys for the customers HOWEVER! it only works after 4pm, because our official check in is at 4pm. what we would like will be the function to work at any time! and instead a pop up will appear that will say it is not 4pm yet would you like to create the key? yes, no. and it will create them either way as long as it leaves a record that they were created before or after 4.
If…
31 votesThis was due to a bug that has since been resolved. A key can be cut at any time after the reservation is checked in. As long as the check-in is completed, there is no problem cutting a key prior to the default reservation start time set by the property.
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Billing Screen 2.0
Separate future revenue
31 votesHello Mewsers,
We are very happy to inform you that we have released the new group billing screen!
On this new screen we have separated bill items from past and future reservations. Now you can stick to seeing the relevant bills for your reservation in the selected stay period
Don’t worry, we haven’t gotten rid of it completely! We have created an additional billing screen for each guest. You can access this screen by selecting “All guest’s bills” in the new billing screen. This will show you all open past, present and future bills for the guest you have selected, with convenient tags so you always know which bills are relevant for you.
Please note this functionality is only available on the new billing screen which will continue to run along side the current billing module.
Think of this as your billing screen 2.0!
For this and many more new…
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Tasks in app should have different colors
The ‘completed’ and ‘future’ tasks have the same colour scheme in the app. This is complete nonsense in terms of meaning.
There should urgently be a third colour for the 3 statuses.30 votes -
Amending a closed bill
Be able to add address or company's name if we make a mistake after closing the bill. The current SOP in place for this is not efficient and too complicated.
30 votesHi,
We have now released the ability to change the address on a closed bill or invoice, where credit note will be issued to balance out the original invoice and new bill/invoice will be issued with corrected address.
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Ageing / Debtors Report for Accounting Ledger
Using the accounting ledger, accountants can view any outstanding bills or payments that must be collected. However, as these are connected to guest profiles, this does not help to identify debts for company or travel agencies, which are not as easily available in Mews. By adding an additional mode to our accounting ledger, you could easily view all outstanding invoices sorted by the company to which it was issued. Additionally, this would show how long each payment has been overdue and how much each company owes.
30 votesWe have now released the City ledger module which groups all invoices by the owner and allows to see total balances per owner. It also categorises all the unpaid balances into aging brackets.
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allow space type like meeting rooms
We would love to be able to create and Manage availability for meeting rooms .
Can you create a space type for day use that can be excluded from the occupancy rate ?29 votesHello,
I’m happy to announce that it is now possible to create multiple bookable services in Mews and start offering offices, meeting rooms, desks or parking spots to your guests.
There is a dedicated timeline and reporting for each new service. Services can be offered on daily or overnight basis.
The process of creation of new bookable services is described in these two guides:
https://mews.force.com/s/article/create-new-bookable-services?language=en_US
https://mews.force.com/s/article/set-up-a-bookable-service?language=en_US&Language=en_US
Best regards,
Martin Kucera
Product manager Mews -
29 votes
This feature is now available in Mews Multi-Property
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