Mews Operations (PMS)

Mews Operations (PMS)

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  1. There is only one value which can be assigned to a stay product. Some products can have variable values. A setting would be helpful to allow some products to have their value changed. This would allow for variable products to be billed/reported against reservations as opposed to as editable service product.

    23 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 23 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  3. The display of products on bills was previously confusing for many properties, however with some minor formatting improvements, products could now be listed per day along with their respective prices and quantities."

    23 votes

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    released  ·  2 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Allow properties to display only net rate prices in their rate management screen, reservation creation screen in Commander, Distributor booking engine, etc. This is a global tax setting in the Mews Commander and gross rate prices will not be shown in most sections of the system. Taxes would be added on top of the net price at the time that the booking is created.

    23 votes

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    1 comment  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Add common areas (like pool, kitchen, garden 1, garden 2) to assign them to housekeeping and maintenance, to be able to assign task a cleaning of common area.

    22 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I’m happy to inform you that it is now possible to create spaces/resources without a category and see them on the timeline + assign them house uses. The resources are currently not bookable through the standard channels and can be really “reserved” only for an internal usage.

    Please, find a basic guide describing the functionality attached.

    If you have any questions related to this functionality, feel free to reach out to me at martin.kucera@mews.com.

    Thank you.

    Martin Kucera
    Product manager
    Mews

  6. There is no option to view how many extra beds or baby beds are in use at the moment or in which room they are currently.

    22 votes

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    released  ·  0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  7. As a group reservations agent I often handle requests for large group reservations of 50 + guests. Many of these request come from business, travel agents or private tour groups. I generally have a single point of contact from the time reservations are made to the final confirmation prior to arrival.

    Between the booking and confirmation process I often have to make several alterations to the reservation, which can consists of anything from adding/ removing guests to moving guests to different rooms. Many of the communications I have with clients (bookers/reservation owners) are done via email where I often share…

    22 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team!

    We are very happy to inform you that we have officially released the Reservation rooming list.

    Select a reservation and head over to the “Group” tab to start testing the feature. If you would like to know more, follow the link below to the release notes page where you will be able to see a snapshot of where you can find the feature.

    https://releases.mews.com/

    We have also added a handy guide which you can access from the release notes page.

    Should you have any feedback, please do let us know.

    Kind regards,

    Aldair Borges
    Mews Product team

  8. 22 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Mews is used by properties worldwide, with each country belonging to a custom legal environment which is then tailored to their needs. Currently the legal environment for the United States has not yet been developed to optimize operations for properties in that location. The addition of this environment could therefore help make Mews available to more properties in the USA.

    22 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    released  ·  Mews Product Team responded

    Hi Team,

    US Legal environment is here! Thanks to all of you for the feedback and hope to hear from you soon in some other great ideas!

  10. When working with corporate customers, conferences or groups; the number of same items on a bill, make for very lengthy bills which are difficult to read and process. We would like to see that when there is more than one item of the same product, that these are added up.

    For example, instead of 10 lines with 1 drink in each line. We want to see 1 line with 10 drinks and the total amount to be paid.

    21 votes

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    26 comments  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Give house use reservation another colour so they stand out a little bit more and not blend in with the other reservations.

    20 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  12. We need to be able to move one guest from one room/bed to another one and to edit the reservation even if the account is closed.

    20 votes

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    0 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers, 


    Thank you for your feedback. It is currently possible to move a reservation from one to another both for cases when a bill is closed as well as cases where the reservation has been checked out.


    In order to use this functionality, please ensure that the reservation is unlocked. The date range for which you can edit this infromation depends on the editable history window for your property. You can learn more about the editable history window in this guide.



  13. 19 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  14. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    18 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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  15. It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    18 votes

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  16. 18 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  17. 18 votes

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    1 comment  ·  Billing & Accounting  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    Thank you for sharing your feedback with us.

    We are happy to inform you that we have added the ability to access the billing screen directly from the timeline.

    In order to make use of this functionality all you need to do is select a reservation from the timeline, from there you will see the billing icon in the side menu. Selecting this icon will open the billing screen as shown in the attached image.

    Kind regards,
    Aldair

    Product Manager, MEWS

  18. As guests book close to holiday seasons, this can make operations difficult for your property when you may already be low on staff members. With the addition of close to arrival and close to departure restrictions, you can easily specify those dates when you'd like to restrict either check-ins or checkouts.

    18 votes

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  19. It would be great if you would increase the limit of rate codes

    17 votes

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    2 comments  ·  Rate Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team!

    We are happy to announce that we have released an update to the way in which product rules are structured.

    What has changed?

    You will now be able to add multiple products to each product rule.

    What does this mean?

    Where you used to need 4 rules containing the same conditions for 4 different products, you now only require 1.

    For more information, please visit our release notes page at https://releases.mews.com/ where you will find some great examples, as well as a link to the updated guide.

    Kind regards,
    Aldair

  20. Reservation is booked, but not taken from the availability.

    17 votes

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    2 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    Thank you for your continued feedback and suggestions.

    We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.

    You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.

    Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.

    In addition to the above inquired reservations can also be created with a release date.

    Feel free to give this feature a try and let us know what you think.

    Kind regards,
    Mews Product team

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