Mews Operations (PMS)

Mews Operations (PMS)

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  1. It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    18 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  2. so that one does not have to click twice to get there (Main Menu -> marketplace).

    1 vote

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  3. Add date pickers on New Reservation screen to quickly select dates far in the future.

    63 votes

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    8 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Will be fantastic to avoid double let if cant check in someone in a room is occupied

    3 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,


    Thank you for sharing your feedback with us.


    We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.

  5. Would be great to have a log of all the e-mails sent attached to the reservation(s) and/or profile.

    73 votes

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    released  ·  6 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  6. It would be such a timesaver to be able to print all the registration cards for one day (/today) with one click!

    10 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    We have reviewed the request to print multiple registration cards in one go for the day, this is currently possible from reservation overview report.

    You can perform this action by selecting a date you would like to print the registration cards for (it can be the current date or a date in the future), click the button “Registration cards” on the top right. This will open a new tab with all of the registration cards for the date you have selected, from here you will be able to print out the registration cards.

    Should you have any more questions regarding this, please contact our customer care team for further assistance or let us know in the comments below.

  7. Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.

    You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews

    4 votes

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    0 comments  ·  Spacetime (resource management)  ·  Flag idea as inappropriate…  ·  Admin →

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  8. In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?

    2 votes

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  9. When you're creating a new reservation inside a guest reservation/group (extension) you'll have to add, again, the guest profile. It would be way easier and faster if the guest profile was added automatically by default.

    30 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for your feedback.

    We are happy to inform you that adding an additional reservation to a group from the group reservations screen will automatically populate the guest profile. All you will have to do from there is select room and rate!

    We look forward to hearing your continued feedback.

    Kind regards,
    Aldair

  10. Our regular guests want the same room every reservation, right now we need to assign and block this space to them manually. My idea is to have select box to select the favorite room number of a guests in their 'profile' internals. By this MEWS can automatically block the favorite room of the guest when the reservation is made.

    115 votes

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    5 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers!

    We are very happy to inform you that your request to automatically assign guests to their favourite room is ready and available for your use.

    Head over to a customers profile and, select the “internals” tab then click on “Preferred space features” to mark the preferences for your loyal guests.

    Tip: Make sure that you have space features setup to ensure that the guests are automatically assigned to the correct room.

    You can find more information about this feature by following the link below:

    https://help.mews.com/hc/en-us/articles/360001841177-Create-or-delete-a-space-category

    Thank you for your feedback and suggestions.

    Kind regards,
    Your Mews Product Team

  11. Right now, marking a room requires the use of a drop down menu. This menu is small, and not colour coded.

    Instead, putting 4 buttons with colour and icons will help housekeepers use this app.

    We have housekeepers with limited ability to read, and some who are not adept to technology. This would help both tremendously.

    24 votes

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    1 comment  ·  Housekeeping  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for the feedback, we are happy to inform you that the Commander mobile app allows you to update the status of the room by swiping left on the space who’s state you would like to change.

    Swiping left will also revel each state that can be identified by different coloured buttons.

    Kind regards,
    Mews Product Team

  12. why we can not make the guest to see last four digit of their card so that they sign for the same card payments

    12 votes

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  13. It would be useful to have a pin (like there is for paymaster accounts or returning guests) on a reservation that contains internals for a quicker review of guests' information.

    4 votes

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    released  ·  0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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  14. We have long term residential guests who stay with us through a partner provider and who each sign a contract before they arrive - it would be great to be able to attach a copy of the contract to the guest profile so we can refer to it quickly and easily.

    1 vote

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    released  ·  0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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  15. For larger properties is would be handy to filter the timeline by space category. E.g. if you have multiple categories the property can select only standard room in the filter to see only the spaces/reservations for the standard space category to change allocations.

    47 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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  16. My colleagues and i would like to see you guys automatically adding companions ie. (main guest) when creating a reservation

    8 votes

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    0 comments  ·  Guest data  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Mews will automatically add all guest profiles when creating a reservation. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  17. As we sell different space types we would like to make different confirmation templates per space type, better suiting the product.

    43 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello from the Mews product team,

    Thank you for your feedback. We are very happy to inform you that as per your request we have added the option to customise your confirmation email per space type.

    In order to make use of this functionality:
    1. Select a space category (settings > property > space categories)
    2. Scroll down to “Order email template”
    3. Enter the text you would like to be sent to your guests and hit save.
    4. The text will now appear under the “Additional info” section of your confirmation email for the desired space.

    NOTE: The text does not need to be in custom HTML to appear correctly in the email.

    If you have any feedback for this feature please do let us know in the comments below.

    Kind regards,
    Mews Product Team

  18. Print only the lead guest registration card instead of a card for each profile on the reservation. When guests check in online, they often add all guest profiles so there can be 2 or more profiles on one room. This currently means that the equivalent number of registration cards print out which is quite wasteful in paper. It would be great to have a default to tick as " print lead guest registration card only".

    6 votes

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    0 comments  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,


    On the 24th of June 2020 we released the functionality that will allow guest to complete and sign their registration cards from Mews Navigator when they checkIn in online. 


    This means that you no longer have to worry about printing registration cards at all! (unless you are legally required to of cause).

  19. After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again

    16 votes

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    1 comment  ·  Operations  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.

    In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.

    We look forward to your continued feedback and suggestions.

  20. We are a Boutique hotel with 40 rooms without meeting rooms. Located In between centre of Amsterdam and a large (RAI) conference Centre. In case of large conferences or Events in the city we can sell at higher rate than leisure. Because these city wide conference are known for years ahead we like to have a space on top of timeline to place the name of the event with warning like "only sell high' or 'do not offer to groups' .

    165 votes

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    3 comments  ·  Timeline  ·  Flag idea as inappropriate…  ·  Admin →

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