288 results found
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Room Status in Details Pane
When selecting a room on the timeline and seeing the Details pane on the right side of the screen. Mews displays whether the guest has "checked-in online" or if they are "to be checked-in", however doesn't show the status of the room ie. CLE, DIR or INS.
Would be beneficial to see if the room is clean or not to enable a faster and more pleasant check-in experience for the guest.
A simple icon (similar to the one on the "Room Status" section) would be incredibly helpful.2 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You can now see the status of the room in the reservation "smart detail". Accessible by selecting the reservations "details" button. Or by selecting a reservation from the Timeline.
Thank you again for sharing your idea!
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Nom client application MEWS
Bonjour,
Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
Merci ?1 voteHello from the Mews Product team,
Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.
In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.
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Room number visible in search bar
Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.
114 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
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Ability to delete bookable services
Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).
Please introduce the option to delete those (either from the property or from the support level).
11 votesHello, we are happy to inform you we have enabled service deletion in Mews.
Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.
Best regards,
Martin Kucera
Product Manager
Mews -
Billing address change from the right to the left.
The window on the envelope is always on the left. It is on the right side of the invoice. Changing the billing header address would be very helpful. Thank you.
42 votesA new option is now available in the Accounting Configuration that allows you to select whether you would prefer the address to show on the left or the right side of the invoice.
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the system is ridiculously slow!
it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)3 votesHi Simone,
We are happy to inform you that we have resolved the performance issues for the system.
You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.
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Rename a bill preview
For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.
12 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
https://www.mews.li/app/release-notes
Thank you for sharing your feedback and helping us improve Mews Operations!
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Add room number to the task list
It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
If the housekeeping is using only the app, they can't see the reservation and therefore the room number.80 votesHello from the Mews product team,
We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!
You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.
Selecting the room number will take you directly to the space where the reservation is currently assigned.
You can learn more about this new feature on our release notes page:
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notes
Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.
2 votesHello Georgina,
We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.
Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.
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Mix multiple cancelation policies within one rate
To setup 2 policies applicable to 1 rate who has different season instead of creating new rates for each season. The current system block guest from booking through 2 seasons. Example: A stay Dec 17 to Dec 25. December 17 to 20 is low season and December 21st to 25 is holiday/peak season. Low season is 1 policy and Peak/Holiday is 1 policy. Currently, I have 2 rates due to the policy issue.
28 votes -
Origin for Walk in
Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.
25 votesHello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.
Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!
The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021
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Scheduled Custom Dates
I would like to be able to set my own custom dates when scheduling reports instead of using the preset settings.
7 votesHello from the Mews product team,
Thank you for your suggestion. It is already possible to set up a start date and frequency for all scheduled reports. Please check this guide for more detailed information.
Kind regards,
The Mews Team
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Favorite Reports in Mews
Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.
If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the…
2 votesHi Robert,
Thank you for the feedback.
It is currently possible to view your favorite reports with the filters preselected by using custom links. You can set this up by:
1. Opening a report in Mews > select the filters you require.
2. Click “View” to apply the filters.
3. Copy the URL and paste it in as a custom link.
4. Save your custom link and refresh the page
5. You will now be able to access the report with pre-selected filters by opening the burger menu > select custom links > select the custom link you have createdIt is also possible to access the custom links using a keyboard shortcut. You can learn more about both in the guide linked below:
https://intercom.help/mews-systems/en/articles/4244312-create-modify-or-delete-a-custom-link
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Collapsible menus in the Paymaster Billing menu
Hello!
I work in the reception of a hotel where we have a lobby shop. When we go to billing on the paymaster account the list of products we can add is rather long, with the number of items we have.
Therefore I request the feature to collapse categories within the product list so that it is easier to find certain items/products in our list that we wish to add to the bill.
The collapse menu function could also be added to any menu where there are categorized lists for easier navigation when lists become long.
3 votesCategories of products can now be searched before being added.
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Consumption date for "Once" products
Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.
Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.
137 votesHi Mewsers!
We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.
We hope this update will help your teams handle the morning breakfast rush a little easier.
To learn more about the update, please visit our release notes page.
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Remove payment button for Unassigned in Billing screen
Please remove the option to charge the customer card against all items under Unassigned.
This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
This is a technical disadvantage.Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.
11 votesHello Mewsers,
We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.
To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.
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336 votes
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Unavailable Billing page from Action log tab in reservation module
Error "Sorry, this page isn't available or you are not authorized." pops up when clicking on the billing of the customer through the Action log tab of the reservation
4 votesHello from the Mews product team.
We are so pleased to let you know that your feature request has been released. You are now able to see billing items in the action from the reservation module thanks to our new billing action log.
All links are now clickable have an easy to ready user interface that gives you a detailed view on the actions performed on the bill relating to that reservation. You can learn more about the billing action log below:
https://help.mews.com/s/article/track-changes-to-bills-with-action-log?language=en_US
Thank you again for sharing your idea!
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i keep getting error messages when trying to delete an empty ledger
this is now the second or third day this is happening!
really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
please fix1 vote -
Monthly pricing of services
Would it be possible to pay per month and not per night? For exampe, our tenants stay at our residence 6 or 12 months. One month costs €510,-. Now I have to calculate it back to the costs per night. So for every month I have to divide the €510,- by 28, 30 or 31 nights. This almost never ends on a rounded number wich makes it a lot of work and the chance of making a mistake or typo is big. Please let me know if this would be possible.
1 voteHello, monthly bookable services in Mews allow you to price your services on monthly basis: you do not have to define price for each night, you price full months and there is only one item (month) instead of 30 items (nights) on the bill.
In the coming months, the team will focus on improving the functionality for long stays (monthly reservations) and introduce pro-rating, flexible housekeeping and product posting. We are also looking into payments automation via direct debit.
Read more about the monthly services here.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
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