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  1. At the moment in Mews Excel reports the dates contain a character in front of them therefore they can not be used in combination with any extended and formulated self made excel reports. For instance HLOOKUP will not find the date on Mews reports due to above. This is important for proper ARR data on daily basis between segments as at the moment the only way to do this is to average the rates however this dilutes them. All Mews has to do is remove any characters from the dates on the reports.

    6 votes

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  2. 10 votes

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    Hello Mewsers,

    Thank you for the feedback.

    We are very happy to inform you that it is possible to print empty registration cards.

    The feature can be set up from your registration card configuration settings. Under the “Options” menu, select “Print based on person count”. When this setting is enabled, you will be able to print an additional blank registration card for all reservations where companion details have not yet been completed.

    Should you have and questions, or additional feedback, please let us know in the comments section below.

    Kind regards,
    Aldair

  3. Currently the only area to add a booking reference (OTA or other) is in the notes field. This should be a field within the reservation screen that can then be used to locate a reservation.
    This is especially important where multiple reservations are received on the one booking file but are for a different party within that reservation..maybe with same surname but different dates of stay.
    It is also helpful if reconciling commission statements etc

    9 votes

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    0 comments  ·  Other  ·  Admin →
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    Hello from the Mews product team,


    We are so pleased to let you know that your feature request has been released. Now we automatically add channel reference number to reservations. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  4. At the moment it is not possible to send messages from the Mews Commander app only receive them. It would be a quick and useful tool for the Mewsers e.g. to communicate from HK to FO.

    16 votes

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  5. Please stop spamming me about new features. Feature request: "Make an option in the settings of the user to opt out of these messages."

    7 votes

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    released  ·  Mews Product Team responded

    Dear Team,
    Sorry to hear that you find it overwhelming when we update you about the features we are working on.
    We have improved the workflow, and now you’ll not receive pop-up messages but rather you have a small icon in the PMS – where with a click of a button you can review all the updates. Thank you for the feedback once again!

  6. Make possibility that the stuff at your hotel see restriction detail in the reservation screen

    17 votes

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    1 comment  ·  Operations  ·  Admin →
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  7. arrival report by alphabetic order

    12 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hello Mewsers,

    Thank you for the feedback and upvotes. We are very happy to inform you that it is possible to filter the reservation overview arrival report by alphabetic order as requested.

    In order to make use if this feature, you can select the “Ordering” filter in the “Arrivals” tab, and select “Customer”. This will automatically order your reservations in ascending order, alphabetically.

    If you have any comments or future suggestions, please do let us know in the thread below, or contact our customer care team for assistance.

    Kind regards,
    Aldair

  8. Could be solved by white listing the from address for Mews emails

    33 votes

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    released  ·  Mews Product Team responded

    Hello from the Product Team :)

    Profile creation email that is sent out to your guests has improved!

    Now it’s shorter and way friendlier! Thanks to all of you for provided feedback!

  9. 4 votes

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    released  ·  Mews Product Team responded

    Many thanks for the feedback! Idea exists in the system just by filtering wider range of years, and comparison is there! Easy – breezy! :)

  10. Reservation is booked, but not taken from the availability.

    17 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hello Mewsers!

    Thank you for your continued feedback and suggestions.

    We are happy to inform you that tentative, or as we’ve called them “Inquired” reservations are available in Mews Commander.

    You can create reservations with the Inquired state from the third step of the new reservations screen by selecting the “Status” dropdown and clicking “Inquiry”.

    Inquired reservations do not take spaces out of inventory, you can, however update the status of the reservations to either optional, confirmed or cancelled. Updating the status of a reservation to confirmed or optional will assign a room for your chosen reservation.

    In addition to the above inquired reservations can also be created with a release date.

    Feel free to give this feature a try and let us know what you think.

    Kind regards,
    Mews Product team

  11. 18 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
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  12. 5 votes

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    Hello Mewsers,

    Thank you for the feedback and suggestions, we are very happy to inform you that the space status report allows you to filter by alternate reservation states.

    You can choose whether you would like to view reservations that have been confirmed (definite reservations) , reservations that are currently optional or both! Simply select the “status” filter in the reservations report and apply the changes that you would like to view.

    For more information or assistance please contact our customer care team.

    Kind regards,
    Aldair

  13. in the new reservation module only an average price is displayed. a total price would be easier. possibly leaving the choice to the user as to what may be displayed.

    5 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
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  14. Extending Product Report to a more detailed one, based on the feedback that we will receive.

    13 votes

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    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  15. 8 votes

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  16. View current data on your reports:
    · Current six months: First day of the current month at 00:00 – 6 months later at 00:00
    · Current twelve months: First day of the current month at 00:00 – 12 months later at 00:00

    43 votes

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    released  ·  Mews Product Team responded

    Hello Mewser :)

    Many thanks for upvoting this idea and coming to the Mews Hospitality Community!

    Thanks to your feedback, we decided to release two most wanted intervals! Now you can view following data on your reports:

    · Ongoing 6 months: First day of the current month at 00:00 – 6 months later at 00:00
    · Ongoing year: First day of the current month at 00:00 – 12 months later at 00:00

    The further development of the idea for the upcoming period is not planned for now. However, If we have any new updated on it, we will certainly let you know.

    Thanks everyone!

  17. To add additional self-service options for your guests, online checkout could help lessen traffic during peak checkout hours and eliminate queues from your reception desk. On the morning of departure, guests could use a link from their checkout email to review their bills, check out of their rooms, and then drop off their keys on their way out.

    38 votes

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    released  ·  Aneta responded

    Hello from Mews product team!
    We are happy to announce that simple version of online check-out was released this week for you and your guests.
    Please follow our guide on how to set the feature up: https://help.mews.com/hc/en-us/articles/360006518158-Set-up-online-check-out

    We tested this feature with a variety of properties (both big and small), and we’ve seen the benefits in real life: Guests are eager to take control of their departure, and receptions are raving about shorter lines.

    Turn the feature on and get on with the most important job of all—creating exceptional experiences for your guests!

    Note: This is a public beta and not available in all regions just yet—stay tuned, France, Italy, Spain, & Portugal! Keep an eye on our release notes so you know when it’s available for everyone.

    We continue to work on that feature, a little sneak peek what do we work on now:
    - we will soon enable…

  18. 5 votes

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    released  ·  Mews Product Team responded

    Hi Mews,

    Thanks to you, this was released recently to all LEs. Thank you for the feedback and update!

    Looking forward to talk to you very soon regarding other ideas. :)

  19. 32 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
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  20. Assign tasks to specific employees and clarify one responsible employee rather than general assignment to a department of many members

    24 votes

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    released  ·  2 comments  ·  Operations  ·  Admin →
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