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Mews Operations (PMS)

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  1. Tasks in the Commander Housekeeping app do not show which room or reservation number they relate to. Display room or reservation number to tasks in the Mobile version of the Commander Housekeeping app

    17 votes

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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  2. once you have made a booking for a room, you seem to be unable to duplicate it and add a different service (like parking or cot). you should get the ability to change this when making the duplicate as the cot and parking are in general for the same dates as the room booking

    1 vote

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    Hi, to create new reservation of another bookable service linked to a reservation of the accommodation, please, use Reservation group functionality. 


    You can use the same dates, details etc - just use the "Add another reservation" button in the Reservation flow.


    Best regards,


    Martin Kucera

    Product manager

    Mews

  3. When you click on the "Timeline" symbol on the guest future reservation. The system does not brings you to the exact reservation on the timeline. you have to check for that on the search bar. I think it would save time if we can access straight away from the guest reservation.

    4 votes

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    0 comments  ·  Timeline  ·  Admin →
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    Hello from the Mews product team,

    Thank you for sharing your feedback with us. We are very happy to inform you that this issue has been resolved. When selecting the reservation icon for future reservations, you will now be directed to the correct space the reservation is allocated on the timeline.

    Should you encounter any issues with this functionality, please do let us know.

  4. Bonjour,
    Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
    Merci ?

    1 vote

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    Hello from the Mews Product team,


    Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.


    In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.

  5. Would be nice if the room number shows up behind the name while using the search bar. If you look up a name now, you have to click on the name before you see the room number.

    108 votes

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    0 comments  ·  Operations  ·  Admin →
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    released  ·  david.holik responded

    Hello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.

    Thank you again for sharing your idea!

  6. Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).

    Please introduce the option to delete those (either from the property or from the support level).

    11 votes

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    Hello, we are happy to inform you we have enabled service deletion in Mews.

    Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.

    Best regards,

    Martin Kucera
    Product Manager
    Mews

  7. Guest language in de reservation summary

    1 vote

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    0 comments  ·  Guest data  ·  Admin →
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  8. For paymaster accounts we organize the receivable invoices per month or prepare a group of bill for a special wire transfer amount. Having the option of renaming a bill preview will be very useful when we transfer a receivable invoice from a customer profile to the paymaster account. We won't confuse about the right bill preview to transfer anymore.

    12 votes

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    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

    Thank you for sharing your feedback and helping us improve Mews Operations!

  9. It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
    If the housekeeping is using only the app, they can't see the reservation and therefore the room number.

    80 votes

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    Hello from the Mews product team,

    We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!

    You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.

    Selecting the room number will take you directly to the space where the reservation is currently assigned.

    You can learn more about this new feature on our release notes page:

    https://www.mews.li/app/release-notes

  10. Due to the actual situation we have a high interest in walk in numbers. At the moment there is possibility to get a walk in figure. It can be only assumed reservations for the same day are walk ins, but its not clear at all. Therefore we request a walk in origin code which can be much better tracked.

    24 votes

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    0 comments  ·  Operations  ·  Admin →
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    Hello from the Mews product team. Thank you for your suggestion. You are already able to select ‘In person’ from the origin dropdown to collect this information and report on it.

    Remember, keep up to date with our releases by checking out our release notes – https://www.mews.li/app/release-notes and come and visit our monthly webinars!

    The next webinar is on April 1 – https://www.mews.com/en/resources/webinars/product-webinar-april-2021

  11. Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…

    1 vote

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  12. It would be really helpful if, on the billing tab, you can include the rate vs tax breakdown when we expand a billing item. It is causing our staff to be confused when posting adjustments and we are, as a result, paying close to $1000 in taxes more than what we collect for most of our properties.

    1 vote

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  13. Would like the ability to save favorite reports in Mews rather than have to reset the filters each time. We can save this for export, but if I only wish to view the report, I must reset the filters each time and remember the previous setting used. This is cumbersome and prone to mistakes.

    If there was a favorite report section under the burger menu, it would be easy to access specific areas in Mews to display reports that are frequently used. These can be exported or printed, but in most cases, just need to be able to save the…

    2 votes

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    2 comments  ·  Reports  ·  Admin →
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    Hi Robert,

    Thank you for the feedback.

    It is currently possible to view your favorite reports with the filters preselected by using custom links. You can set this up by:

    1. Opening a report in Mews > select the filters you require.
    2. Click “View” to apply the filters.
    3. Copy the URL and paste it in as a custom link.
    4. Save your custom link and refresh the page
    5. You will now be able to access the report with pre-selected filters by opening the burger menu > select custom links > select the custom link you have created

    It is also possible to access the custom links using a keyboard shortcut. You can learn more about both in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4244312-create-modify-or-delete-a-custom-link

  14. When you export customer profiles to excel, the field 'language' is not added. So I need to filter on postal code to know which language the customer speaks. Which is totally incorrect.
    Please add the field 'language' to the excelfile guest profiles.

    12 votes

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    3 comments  ·  Guest data  ·  Admin →
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  15. Notes in reservations is now a small box with just 3 lines visible. We need to adjust the size of the box or else we lose time scrolling down and looking the text.

    2 votes

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    0 comments  ·  Timeline  ·  Admin →
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    Hello Georgina,

    We are happy to inform you that we have added the ability to expand the notes field back to Mews Operations.

    Thank you very much for sharing your feedback with us. Please do continue sharing your feedback and requests so that we can continue to improve Mews.

  16. it is actually unworkable as it will try to update for at least 2 minutes (no exaggeration!)
    it does it for as good as all the actions you and you basically need to open a new mews session (or risk that you forgot what you were about to do in the first place)

    2 votes

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    1 comment  ·  Operations  ·  Admin →
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    Hi Simone,

    We are happy to inform you that we have resolved the performance issues for the system.

    You and your team should be able to run Mews at an improved speed. Should you continue to experience performance issues, please do let us know.

  17. Consumption date of once products is not shown on the Guest in house report. This report is used by the F&B team to determine whether a specific guest has purchased breakfast or not on a particular day. Product report does not show room numbers and therefore cannot be used when guests come to the restaurant.

    Please add the consumption date of "Once" products so it can be easily visible on a single report without needing to add notes.

    133 votes

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    19 comments  ·  Reports  ·  Admin →
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    Hi Mewsers!

    We are very happy to inform you that we have officially released a new filter in the Guest in house report, that will allow you to view products consumed during the report’s selected interval.

    We hope this update will help your teams handle the morning breakfast rush a little easier.

    To learn more about the update, please visit our release notes page.

    https://www.mews.li/app/release-notes

  18. Please remove the option to charge the customer card against all items under Unassigned.
    This is causing operational problems, because is much easier to charge fully for current and future stays all together by mistake or while in a rush. The only way to prevent wrong charging is to manually move the charges to a New Bill.
    This is a technical disadvantage.

    Old billings screen was able to prevent this as products for future reservations were kept on the left hand side. There was no option to collect payment against them.

    11 votes

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    Hello Mewsers,

    We are very happy to inform you that we have officially released functionality that will allow you to rename a bill title on the new billing screen.

    To learn more, head over to our release notes page linked below, or select the pencil icon next to a bill title to begin the product walk through for the new feature.

    https://www.mews.li/app/release-notes

  19. this is now the second or third day this is happening!
    really annoying and wasting a lot of time having to refresh after every billing handling, especially as system has been really slow at times in the last two or three days.
    please fix

    1 vote

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  20. Change MEWS timeline and space status colors back please, (blue = dirty, black = inspected, green = clean, yellow - ooo, red = oos)
    and IF you change, please INFORM BEFOREHAND!!!!

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

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