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101 results found

  1. Hi, it would begerat if the product report showed all products, not only stay products, as we have many products and would like to find and filter them for statistics.

    10 votes

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    1 comment  ·  Operations  ·  Admin →
    released  ·  Anonymous responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

  2. 2 votes

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    0 comments  ·  Operations  ·  Admin →
  3. every time you delete a house use booking it crashes the system. a couple of days ago it just took about 2 minutes to process through the system, since yesterday it crashes the actual page and you have to re-open a new mews to continue your work. totally frustrating

    1 vote

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    0 comments  ·  Operations  ·  Admin →
  4. Registration cards in the US legal environment are in the wrong format: DD/MM/YYYY.
    The correct format according to the local standard should be MM/DD/YYYY.

    3 votes

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    1 comment  ·  Operations  ·  Admin →
  5. It would be handy if it would be possible to directly assign a task to someone in a reservation, for example extra bed for housekeeping, as extra next to linking a reservation to a task.

    2 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello Matthias,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the ability to create and assign a task directly from a reservation.

    In order to perform this action:

    1. Select a reservation > select the status tab >
    2. Scroll down and select “Create task”. 3. This will open the task form where you can both, create a task and assign it to either an employee or department.

  6. every time you complete a task, the filters disappear / clear. that has never happened before and is rather annoying to be honest. it is a waste of time having to (re)set them after each action.

    2 votes

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    1 comment  ·  Operations  ·  Admin →
  7. The colors on the timeline just make it more difficult to manage our inventory. Having the OOO rooms in a brighter color made it simple to track. Having everything in shades of grey is NOT an improvement

    1 vote

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    0 comments  ·  Operations  ·  Admin →
    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  8. Display future reservations on the dashboard in the reservations block. Currently you have to run a report choosing the booking date to find the next reservation. It would be very helpful to see who's coming next, even if it's in a few days.

    1 vote

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    released  ·  1 comment  ·  Operations  ·  Admin →
  9. Include on the Mailing list a message to send to customers that had the credit card transaction declined. The mail is to inform them that the credit card transaction for the payment of the booking has been declined and asking them to update the credit card information within 24 hours to avoid the cancelation of the booking. Include on the mail a link where the customer can access their profile and update the payment information.

    35 votes

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    released  ·  0 comments  ·  Operations  ·  Admin →
  10. Report that separates OTA's by 'Multiple Selected Travel Agencies'

    Meaning, we can pull a report for all revenue from all booking and also a report for just OTA'S (Not Brand Website), with a percentage against all bookings

    1 vote

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    0 comments  ·  Reports  ·  Admin →

    Hello Jodie,

    Thank you for sharing your feedback with us. You are currently able to group by “Reservation source” in the reservations report in order to see a list of all reservations separated by OTA. If you view the report in “Totals” mode, you will be able to view the percentage of reservations from each OTA.

    In order to view the report separated by travel agencies, you can select the filter group by “Travel agency”. If the report is “Totals” mode you will be able to see a breakdown of revenue from each agency as well as a breakdown of a percentage against the bookings.

    You can find out more about this functionality in the guide linked below:

    https://intercom.help/mews-systems/en/articles/4647975-track-multiple-reservation-sources

    If the above does not assist you with your request, please do let us know.

  11. It would be useful if a check / select box can be added next to an individual date range in a reservation rather than selecting/deselecting the whole reservation block with all the dates booked.
    If one of the dates ranges room type need to changed for example I do not have to select it all one by one, time consuming if it is a group booking of 40 rooms per day

    18 votes

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    0 comments  ·  Operations  ·  Admin →
  12. It would be very useful to have an occupancy report/overview of all the groups per stay day / per status. Then a second layer on picked up vs non picked up rooms per group. To determine wash and create accurate forecasting.

    16 votes

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    released  ·  0 comments  ·  Reports  ·  Admin →
  13. so that one does not have to click twice to get there (Main Menu -> marketplace).

    1 vote

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    0 comments  ·  Operations  ·  Admin →

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://www.mews.li/app/release-notes. Thank you again for sharing your idea!

  14. Will be fantastic to avoid double let if cant check in someone in a room is occupied

    3 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello Mewsers,


    Thank you for sharing your feedback with us.


    We are very happy to inform you that Mews does not allow you to check a new guest in before the previous reservation was checked out.

  15. why we can not make the guest to see last four digit of their card so that they sign for the same card payments

    13 votes

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    0 comments  ·  Other  ·  Admin →

    Hello from the Mews product team,


    We are so pleased to let you know that your feature request is already available. Thank you again for sharing your idea!


    Kind regards,

    The Mews Team

  16. Print only the lead guest registration card instead of a card for each profile on the reservation. When guests check in online, they often add all guest profiles so there can be 2 or more profiles on one room. This currently means that the equivalent number of registration cards print out which is quite wasteful in paper. It would be great to have a default to tick as " print lead guest registration card only".

    6 votes

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    0 comments  ·  Operations  ·  Admin →

    Hello Mewsers,


    On the 24th of June 2020 we released the functionality that will allow guest to complete and sign their registration cards from Mews Navigator when they checkIn in online. 


    This means that you no longer have to worry about printing registration cards at all! (unless you are legally required to of cause).

  17. After the update, it is no longer visible who put in the task and who updated this task. I would like to see this again

    16 votes

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    1 comment  ·  Operations  ·  Admin →

    Hello Mewsers,

    Thank you for sharing your feedback with us.

    We are happy to inform you that we currently support the functionality that allows you to view who updated and task and when.

    In order to view the last user to update a task, select the task and view the “Updated” section at the bottom.

    We look forward to your continued feedback and suggestions.

  18. First of all: I like that there is a symbol / notification in Commander (in the top right) for new releases.

    But once I have clicked on it, I would like that it disappears, also after logging out and back in.

    It basically should only appear, once there is a new release note. Because like that I always know that there is something new I should read.
    But if I receive a notification (--> the icon shows up in the top right), but there is no new release note, it's a bit frustrating if there is no new release note.

    4 votes

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    0 comments  ·  Other  ·  Admin →

    Hello Mewsers,


    We are happy to announce that we have moved to a new structure for release notes that has resolved the issue you have outlined; the release notes icon will now appear only when there are unread release notes. 

  19. Onthe Resume of the reservation, an idea would be to have the Day of the date, mentioned next to Arrival & departure
    So when you check reservation, or have a guest on the phione asking you to dubbel check the res. with him, you can easear sya, tyou arrival on Wednesday 2 sep and C/O on friday 4/9

    3 votes

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    0 comments  ·  Operations  ·  Admin →

    Hi Mewsers,


    Thank you for sharing your feedback with us.


    We are happy to inform you that you are currently able to see the day of the ween a guest will be arriving and departing from the summary tab of the reservation module.

  20. Kindly create new article about Canceling Group reservation.
    Thank you

    1 vote

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    0 comments  ·  Operations  ·  Admin →