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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2204 results found

  1. Granular User Privileges

    "By expanding user privilege assignment, admin users can now assign privileges to each employee with much more flexibility. Privileges can be organized with dependencies, and in addition to creating different assignable privilege sets, individual privileges can be granted or revoked according to each employee's operational duties."

    747 votes
    157 comments  ·  User management  ·  Admin →
    How important is this to you?

  2. Split charges on bill

    It's quite common for guests to book accommodation together, meaning that when they're ready to pay, they would like to split charges evenly or with some other percentage. Currently this is not possible in Mews, but an additional feature could allow billing charges to be split according to guest preferences before payment.

    612 votes
    idea to upvote  ·  87 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  3. Impove Timeline visual appearance for improved working conditions & accessibility

    We're new to MEWS and whilst the functionality is brilliant (thank you), our front of house team really struggle with the visual appearance of the timeline. Spending lots of screen time on a screen with poor visual appearance and contrasts is not healthy and inefficient as it is difficult to see the timeline at a glance - please could you look at improving visual contrasts both colours and lines between dates/spaces for improved accessibility.

    Thank you very much

    586 votes
    104 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. Search for overbookings

    Easier search of the overbookings.

    513 votes
    idea to upvote  ·  16 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  5. Split future reservations

    Guests may know in advance that they have companions coming to stay for only part of their reservation. Therefore, properties may want to apply these changes as soon as possible, rather than waiting until after check-in. This additional feature could allow users to split future bookings as necessary.

    440 votes
    idea to upvote  ·  28 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  6. Extended action log

    With extending action log, you will be able to see more information about changes that have been made in your property.

    390 votes
    14 comments  ·  User management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hi there Mewsers!

    You’ve asked and we’ve listened.

    We upgraded the action log to make it more detailed and easier to use.

    Below are some of the additional details that we’ve added.

    Before, when a reservation moved to a different room, you couldn’t see which room it was in originally—now you’ll always see exactly how the reservation looked before and after each change.

    We’ve enhanced updates for products. You’ll now be able trace for example, the additions of order items as well as the price adjustments made to your products.

    And finally on the pricing side, no need for a calculator! You can now monitor and report on changes to prices with the both net and gross values, as well as the affects the changes you’ve made have on taxes.

    We will continue working on updates to the action log for different sections of the system. Stay tuned for more!

  7. Change confirmed state to optional

    Once a reservation has been confirmed in Mews, it is currently not possible to change that status to optional. Rather, the user must delete and recreate this reservation as optional in order to do so. Introducing the functionality to edit reservation status could help your front office simplify booking changes as they could update those details directly from the reservation module.

    382 votes
    idea to upvote  ·  21 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Rate Mixing

    The system should be able to propose the cheapest rate possible to our guests (like booking.com does). Mixing the rates to offer the best deal is a guarantee to compete better against booking.com. Not mixing the rates allows booking.com to steal bookings from us. Exemple: you activate a Last Minute deal on the next 48h. A guest want to arrive today and stay for 3 days. On booking.com, he will see a rate mixed from the last minute rate (for the 2 first nights) and from another rate for the 3d night. On our booking engine, you will see either…

    339 votes
    35 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hey community!


    I'm happy to announce that this feature is something we'll be looking into throughout 2025 👏


    If you're interested in talking to us about this functionality and what you expect from it, please, use this community link and send me a direct message. We'll plan out when to talk about the initiative in detail and what will be the timeframe 🎉

  9. Customized Bills & Invoices

    Add more flexibility to how bill and invoice documents should appear to the customer.

    316 votes
    idea to upvote  ·  47 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  10. Cancel products for group reservations

    We can add products to all reservations simultaneously, but it is not possible to cancel them with one command. With the ability to cancel items from all bookings at the same time, managing stay products will become much more simplified.

    236 votes
    idea to upvote  ·  11 comments  ·  Group management  ·  Admin →
    How important is this to you?

  11. Additional export schedule file formats

    Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    227 votes
    idea to upvote  ·  28 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  12. Expand room status options

    At present the available Space Status are Dirty, Clean & Inspected (OOS & OOO).

    From a front office and housekeeping perspective this is limiting.

    Could you please consider the following please?

    VACANT READY - Inspected
    OCCUPIED DIRTY - Guest checked in
    OCCUPIED READY - Inspected stay over
    VACANT DIRTY - Guest checked out
    PICKUP - Room move and for housekeeping to inspect

    This would offer more clarity as to not only the status of the room but also the ‘condition’, meaning the physical status of the room (guest). This is important for the operation of a hotel.

    Please consider this…

    225 votes
    33 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. Recurring tasks

    Tasks are very helpful to track daily responsibilities in Mews. However as many tasks are recurring, it could be helpful to eliminate that manual work and add a repeating tag to allow automatic repetition of those particular assignments on a daily, weekly, or monthly basis.

    216 votes
    idea to upvote  ·  23 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Solve tasks by default when you cancel the reservation

    When you cancel a group reservation, the tasks attached to one of the reservation will remain active. It would be helpful if tasks can be solved by default after you cancel the reservation

    202 votes
    17 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hi there! Thank you for your feedback,

    We’ve set this idea as one to be upvoted and updated the category to “Operations”.

    Remember you can share a link to this request for your colleagues and fellow hoteliers to upvote.

  15. Ability to Book a Reservation by Overriding Restrictions by Management

    When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.

    195 votes
    23 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  16. Automatically send guest bills via email

    Introduce automatic sending of bills upon closing.

    187 votes
    14 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Aneta responded

    Hi Mewsers,
    if you have online check-out enabled, guests receive the copy of their bill to their mailbox right after they finish online check-out. (they receive only copy of the bill which was closed by guest during the online. check-out.).

    Other bills closed via Commander are not being sent automatically to the guest yet.

    Have a great day,
    Aneta

  17. Allow to select multiple rooms when creating a new 'out of order block'

    It is sometimes necessary to block more than one room out of order (an entire floor or entire building in the event of large scale refurbishment work, for example) and it would be helpful to be able to place multiple rooms 'out of order' at once if they all should be blocked for the same dates and same reason.

    178 votes
    13 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Turn on/off restrictions

    It would be easier for us to turn on and off a restriction rather than delete and create a new one.

    177 votes
    idea to upvote  ·  4 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  19. Multiple occupancy for a duration of stay.

    Multiple occupancy for a duration of stay.
    Expample: a Guest is staying for 5 nights. The first 3 nights is single occupancy and the last 2 nights are double occupancy. This should then have multiple rates *depending on the Hotel

    171 votes
    13 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  20. Selling limits based on different variables

    Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    153 votes
    21 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminNienke Wilbrink (Admin, MEWS) responded

    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to nienke.wilbrink@mews.com if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

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