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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

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2215 results found

  1. Selling limits based on different variables

    Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    154 votes
    21 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminNienke Wilbrink (Admin, MEWS) responded

    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to nienke.wilbrink@mews.com if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

  2. Create an item/ product composed of different products with different prices and VAT rates

    It would be great to be able to create products (NOT linked as a stay package) composed of different subproducts with different prices and VAT rates, which would show as one package price.

    Example: I would like to create a Drinks package of X€, composed of water at Y€ and VAT rate at 10% and of wine at Z€ and VAT rate at 20%. Currently we have to create two products (water AND wine) and it would not appear as a drinks package in the billing line.

    152 votes
    idea to upvote  ·  10 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  3. Remove the new billing screen

    New billing screen is not making payments any easier to sort out. Can this be reverted back to the old billing screen.

    151 votes
    15 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  4. duplicating reservation

    Allowing to duplicate reservations exactly, including rate, products etc.

    149 votes
    7 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Store & search for proforma invoices in Mews

    Actually you can create a proforma invoice and print it as PDF, but it is not stored in Mews. So, if you like to find it weeks later, there is no chance. E.g. if you like to know on which guest you have created it.

    140 votes
    10 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  6. keep the same price when changing the dates of a reservation

    It would be great if when changing the dates of a reservation in the properties tab you could have an option to keep the same price when changing the dates. This could be added as it is the apply cancellation fees, which you can select or not. Specially now with the Covid-19 crisis we are changing a lot of reservation dates keeping the conditions for our guests, and if the price of the new dates is higher than the price they had, when you change the dates the price per night is automatically updated. This does not help as you…

    137 votes
    idea to upvote  ·  10 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  7. Allow proforma invoice on optional bookings

    Now, it is impossible to print or send a proforma if booking is not confirmed
    To send a proforma for optional booking we have to confirm the reservation then delete it and re-create the booking as optional.
    Please make it possible, so we can send a proforma invoice as a quotation with an option date for confirmation

    132 votes
    5 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  8. Routing Rules - improvements

    The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    129 votes
    15 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hey everyone!


    I'm happy to announce that we're currently working on various improvements around Routing Rules 👏 We've significantly scaled the solution from continuous and monthly routing to route additional services through integrations to cover many use cases and we're now in closed beta.


    If you're interested in finding more or join the beta testing to share your feedback, please, reply to the email.

  9. Update notes in the Mews housekeeping app without changing the status of a room

    Possibility to add notes without changing the room status is missing and necessary.

    P.a. if DND (do not disturb) or white card (when guest changes cleaning against free drink at bar) housekeeping needs to add the note to the status "dirty".

    At the moment you can only add notes when the status is changed.

    126 votes
    2 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?

  10. Rate buckets & restriction based on occupancy

    At the moment the restriction settings in MEWS are very complicated and extensive. When we try to close multiple rates that are within different Rate Groups (due to the settlement required) we have to close all rates individually. Our idea is to create Rate Buckets where you can add rates manually that only apply to restriction. This way, you can apply all restrictions on these Rate Buckets instead of on rate group or individual rates.

    Furthermore, it would be perfect if you can apply restrictions based on occupancy %. I.e. if hotel is 60% booked, I want to close all…

    123 votes
    22 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  11. can mark reservations as ''ready to check in'' or ''invalid credit card''

    We need to have the option to can mark the reservations for the next days as ''ready to check in'' so we know that there is nothing else to do with this reservations in terms of testing the credit card, or whatever is needed to do with the reservation, or mark the reservation as ''incidence'' if there is something that needs to be done on that booking.

    119 votes
    idea to upvote  ·  2 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  12. Restrict dates for products

    Have the option to restrict product to specific dates.
    For example: if we have New Years Eve Gala Dinner created as a product, would be very helpful to be able to restrict this product to only guests staying during the night of the 31st of December, and not to any booking date.

    116 votes
    idea to upvote  ·  17 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  13. Extending an in house booking - Mews changes room allocation

    When dealing with a booking extension ( checked-in) Mews automatically changes the room allocation to a new vacant room. This does not make any sense as the guest is already in house, and Mews should not be able to change by itself an In-house reservation. This is leading into a lot of check-ins into occupied rooms and therefore, guest complaints.

    115 votes
    idea to upvote  ·  11 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Separate present and future bookings automatically on bills

    Even though you can manually move future bookings to a separate bill it would be really useful if Mews did this automatically. It sometimes gets missed by reception and charged by mistake.

    112 votes
    10 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  15. Improve house account loading speed

    House Accounts which are regularly used tend load/open slowly due to high volumes of transactions.

    Can we move historical data (90days and older) to a separate account or only load the most recent data when opening the account (last 60 days)

    This will assist efficiency and speed when charging to house accounts.

    109 votes
    4 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  16. Fast forward to overbooked reservation in timeline

    Fast forward to overbooked reservation in timeline

    it would be a nice feature, if we had the function to klick on the red bar (when overbooked in a category) in the timeline to fast forward directly to the (next) overbooked reservation.

    Currently we have to do it like that:
    To quickly find an overbooked category, follow these steps:
    1. Go to the Reservation report from the dashboard or Main Menu > Reservations > Reservation Report.
    2. Use the following filters: Mode: Detailed, Filter: Arrival, Start: Today’s Date, End: As far into the future as you wish to go, Status: Confirmed,…

    107 votes
    7 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  17. switch off automated room allocation

    possibility to switch off automated room allocation.

    107 votes
    16 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  18. Shift handover reports

    Implement shift handover reports for employees to pass on to the next shift leader

    105 votes
    idea to upvote  ·  1 comment  ·  Housekeeping  ·  Admin →
    How important is this to you?

  19. Change PAX on inhouse reservations

    What we would like is to be able to change the PAX on a nightly basis.

    E.g.
    "Guest A" has reserved a room for 5 nights. On night 1,2,3 Guest A stays in the room alone. Night 4 & 5 "Guest B" will join "Guest A" in the same room.

    As for now we have no possibility to change the amount adults/children since there's already products that has been consumed previous nights. (breakfast --> via product rule)
    This makes our safety list, and other reports show the wrong amount of overnight guests and products.

    104 votes
    5 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminKsenia Galtsova (Admin, MEWS) responded

    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  20. Improved group booking mail template

    Group booking tables should be improved visually to clarify all enclosed reservation details

    102 votes
    idea to upvote  ·  5 comments  ·  Group management  ·  Admin →
    How important is this to you?
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