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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2213 results found

  1. Ich hätte gerne die Möglichkeit, einer Rate nur ein gewisses Kontingent zuzuordnen.

    Ich habe eine Frühbucher-Rate, möchte diese aber nur für eine begrenzte Anzahl an Zimmern buchbar machen.

    Wir arbeiten mit DIRS als Channelmanager, da konnte ich das als Regel einstellen (schließe diese Rate, wenn weniger als x Zimmer verfügbar sind).

    Sinnvoll wäre es, dies unter den Restriktionen einzutragen.

    Würde mich sehr freuen, wenn dies realisiert würde.

    5 votes

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  2. Currently the operation we have in mews requires that other users have access to the view-only timeline without moving any of the settings or view access elsewhere.

    Currently I have this permission which gives me the option to view the timeline but gives me more access to other functions which is what I want to avoid “Create and manage customers and companies”.
    As such it is fine but I would like a more limited permission that does not let you enter to see the guest data, if not only see the TIMELINE more than anything.

    4 votes

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  3. Can we consider adding filters and Columns for the following

    External Identifier (as seen in the Payment Report)

    Settlement Identifier (as seen in Payout/Payment Report)

    Bill Number for all rows> _now, bill numbers are only associated with a closed bill or issued invoice bill. Perhaps, it would be useful to have a piece of data that could be picked up by an Accounting Software at least.

    Owner > mostly, for items in the unpaid section as this is not considered a bill at this time. Therefore, it is worth considering adding item-level data as rows by including unpaid items/deposits as…

    2 votes

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  4. It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

    1 vote

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  5. It would be helpful to have the Classification icon (most important the returner Icon) displayed in the reservation overview for the Kiosk check in the employer View.

    1 vote

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  6. When I import into Mews Analytics the information from up to two years ago from the previous PMS, the template provided by Mews does not allow me to differentiate by type of room or flat. Therefore, it will never provide me with the ADR, occupancy or total revenue data by type of room/apartment. It would be very convenient to modify this in order to have a fully detailed history.

    1 vote

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  7. automaticly task for HSK on departure dates of guests if they booked online a late check out

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. Es wäre sehr hilfreich, wenn in der Debitorenverwaltung ( City Ledger ) die direkte Möglichkeit wäre, eine Zahlungserinnerung per Mail zu senden.

    1 vote

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  9. When you change the date filter and open a reservation, the preselected date resets back to the current date instead of the date you selected which creates an extra step for properties.

    1 vote

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  10. Now, when you enter a roomnumber, it shows partial confirmation numbers mostly. I want to quickly look up a guest by roomnumber, not only by name.

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  11. It would speed up the selection of dates in the filters if one could just type then press tab key. Ideally it would auto populate the current year. Also, some date selections do not adjust the end date based on the selected start date so it takes quite a lot of clicks to, say, get the view of your OCC for next week. Same for changing rates for date ranges etc.

    2 votes

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  12. I think its time to fix the phone number issue that seems to have been ongoing since the start of Mews. I get that it is not a critical "problem" but it is annoying and IS making us choose not to add on the SMS integration to our property.

    If you have required format for the phone number for your own SMS service why not help the properties get the numbers right instead of forcing us to make the changes manually - seems against your efficiency and automation vision.

    Just make a drop down menu before the number for the…

    2 votes

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  13. I feel like a basic feaure for anyone who is using the internet for work is to use tabs in the web browser. Especially in the reception where you are often working on multiple things, and reservations at once.

    So that you cannot use the very common hot key CTRL + click to open a new tab is frustrating. That you cannot even use the old school way by right clicking is BEYOND frustrating.

    When I do "detective" work regarding a reservation, payment or really anything in the system I want to be able to quickly set up tabs for…

    1 vote

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    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. When you make a new reservation and add details such as name, email etc. In the first window make it mandatory to choose nationality aswell.
    ge the system to recognise country codes in phone numbers in reservations and add nationality autoamtically. For example +46 for sweden.

    the possibility to edit multiple profiles at the same time to add nationality

    2 votes

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  15. Is het mogelijk om de oorsprong aan te passen bij het maken van een nieuwe reservering?
    Momenteel staat het volgende ingesteld:
    In persoon
    Kanaal
    Telefoon
    E-mail
    Website
    Bericht
    Callcenter

    Graag zouden we het volgende willen inrichten:
    • Front Office
    • Groepsreserveringen
    • Skiteamreserveringen
    • Website
    • Kanaal

    1 vote

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  16. Hi,

    Even though we can name the schedule, we receive the report with its standard name: Accounting Report - Reservation Report....
    This creates confusion as we use the same report with different filters every day, but both are named the same...
    Could it be arranged that the report (excel sheet) inherits the name of the schedule?

    Thanks

    1 vote

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  17. Add More conditions to the Product Rules: so users can have even more specific applications. Some of them are:

    Such as the "Creation Date" of reservations. Especially if a new tax/service fee is to be in effect only after/before a certain date.
    Age Categories
    Space Features
    Valid Period of promotion (Voucher)
    Floor Number

    5 votes

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  18. The ability to add internal notes to spaces/space categories

    2 votes

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  19. It would be great to send payment links to the companies instead of the "normal" invoices. That would make the payment process faster and a lot of companies pay by credit card.

    4 votes

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  20. Currently company profiles are added to guest profiles automatically. This should be optional via a tick box. In our case guest' are not always booking via the same company (rate).

    9 votes

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