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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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  1. We really appreciate if there will be possibility to specify age categories to two decimal places (e.g. babies 0-2.99, childrens 3-11.99). These logic is used by lots of OTA´s and we would like to set up our WBE by the same principal to be able to offer the same prices to our guest.

    1 vote
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  2. CURRENT SYSTEM BEHAVIOUR:

    At present, if a guest attempts to modify a paid reservation through any channel — typically an OTA — the changes are not applied in Mews. Instead, we simply receive an email notification stating that Mews was unable to process the requested modifications and we are asked to implement the changes manually.

    This approach presents two significant issues:

    1.) In many cases, this restriction is unnecessary, as the modification does not impact the reservation's price. For instance, if a guest only updates their smoking preference or changes the name of the person staying at the hotel, it…

    1 vote
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  3. We need the possibility to create a deposit on an availability block even if there is no reservation been picked up yet from the block.
    Often groups pay already a deposit but do not know the amount of reservations that need to be picked up, yet that deposit still needs to be posted somewhere.

    2 votes
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  4. Show Rates connected to Segment. We have certain rates with certain segments. When creating a booking and so choosing a segment it should only show rates with that segment.

    1 vote
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  5. For Mews to alert Users with Push Notifications and banners about Missed Check-ins - especially if certain logical/successive actions are taken on a specific arrival directly but the user never clicked on the C/I button.

    1 vote
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  6. Hotels should be able to optimize space allocation by specific conditions or filters:

    -Check Out (make Hskp processes more efficient)
    -Group or family reservations
    -Floor/Bldg
    -Space Features/Preferences
    -By Length of Stay and floor selection

    1 vote
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  7. Once the registration card has been completed on the tablet during check-in, it is not possible to add additional products. The message ‘Refresh to see our offers’ is displayed and it is not possible to proceed.

    0 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  8. i dont know why it is like this... That clients can’t access their invoice themselves. In fact, in Canada, it’s usually illegal not to send an invoice. Currently, account statements are not available in Mews.

    Also, in the pro forma invoice, the GST and QST numbers are missing, and taxes (including tax numbers) are extremely important in Quebec.

    In short, we need to:

    Provide access for clients to retrieve their invoices themselves.
    
    Include tax numbers everywhere and show a detailed breakdown of the taxes.
    
    Automate invoice delivery: when a client makes a reservation, they should receive either a link to
    1 vote
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  9. We often have groups staying on the basis of bed & breakfast for the first night and a package deal from the second night onwards.

    We would like to be able to indicate in one reservation cq room, per night, which rate or rate group should be used. So not the PRICE, but actually select a specific rate type.

    Now we have to make two separate reservations, which is very confusing for our Housekeeping and Front Office.

    1 vote
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  10. I would like to delete restriction in bulk by type of restriction / period / rates instead of having to delete restriction individually

    1 vote
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  11. It would be great to have reports scheduled via email so that we can monitor multiple properties production / res made yesterday / manager flash via pdf quickly on an email instead of running each single report

    1 vote
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  12. Right now a derived rate can only add a modifer to the parent for its base rate. It would be great if a derived rate could also have its own extra occupancy fee, modifiable from the parent's.

    For example, when deriving a breakfast included rate from a parent rate, one can not presently add a breakfast fee for any extra occupants on the derived rate which means two seperate parent rates have to be created and maintained limiting the usefullness of the derived rate concept.

    1 vote
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  13. It would be great if MEWS had an option during build and for future changes, to allow a bulk upload or download of products within services for monitoring - currently updating prices, adding or removing products is laborious for properties and very time consuming; having the ability like guest profiles to upload and download would be much quicker and save a lot of time.

    1 vote
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
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  14. Currently, MEWS allows only one due date per invoice, which creates challenges for businesses that require staged payments. Many hotels and event venues operate with structured payment terms where deposits and balances are due at different times.

    For example, a typical payment schedule might look like this:

    Upon Booking: A percentage due within a set number of days
    Months Before Check-in: Another percentage due
    Final Payment: Full balance due before arrival
    At the moment, tracking these due dates manually or through workarounds is inefficient. The AR account tracking feature does not fully solve the issue, as it does not allow…

    1 vote
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  15. We are looking to develop booking engines that integrate directly with Mews, allowing us to verify restaurant availability before accepting bookings. This system will enable guests to submit booking inquiries, such as a room night with dinner on a specific date, leaving details, but, without immediate payment.

    Once these inquiries are received, we can confirm restaurant availability and finalize the booking or suggest alternative dates. This improves efficiency by reducing the need for manual input from emails and enhances guest data management.

    Our current setup with Formitable/Zenchef does not sync with Mews, which complicates the booking process. This new engine…

    4 votes
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  16. Es wäre sehr hilfreich, wenn man die Rechnungen einer Gruppe alle auf einmal markieren und auf eine Gesamtrechnung umbuchen könnte. Aktuell kann man nur alle RG durch einen Klick aufklappen, aber nicht alle Posten zusammen markieren, sondern muss jeden Posten einzeln anklicken. Gerade bei Tagungsgruppen ist dies sehr umständlich wenn es viele Zimmer sind.

    1 vote
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  17. Es ist wichtig, die buchbaren Zusatzprodukte in den Buchungsstrecken individuell anlegen zu können. Wir haben verschiedene Pakete und bieten nicht überall dieselben Zusatzprodukte an oder sie sind in einigen Paketen schon inkludiert. Da diese Auswahl aktuell nicht möglich ist, kommt es immer wieder zu Missverständnissen und Gäste buchen Produkte dazu, die bereits enthalten sind oder für bestimmte Pakete nicht zur Verfügung stehen.

    1 vote
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  18. I would like to be able to enter multiple company profiles under a single company entry in order to avoid duplicates for businesses with multiple billing addresses

    1 vote
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    1. I would love to be able to lock reservations on the dashboard instead of goin into the full reservation, sometimes we book 15-20 reservations under one person and then when we are done we run the card for deposits and sperate the bills. It would be a great practice to be able to lock them without going back into them.
    2. I would love if the employees name came up next to when a reservation was cancelled right now it just gives you the date and time but adding the employee like you do when it's created could elevatie the discovery…
    1 vote
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  19. It would be very practical to be able to make a reservation without having to specify the occupants. For example, for company seminars where some rooms remain unoccupied despite the hotel being privatised, we are obliged to add at least one adult to the booking, even if the room is empty. This complicates management and does not reflect reality.

    1 vote
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