2230 results found
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Make icons on the the timeline color-coded
It would be great to have the icons color-coded on the timeline so that they are more obvious to staff. For example, currently after you move a reservation into a higher space category, an upward arrow icon appears on the reservation block in front of the customer's name, indicating an upgrade of the booking. However, this little arrow can be easily missed by staff that need to be aware of upgrades, so it would be great to have an option to color code this icon or make it more obvious somehow.
1 vote -
Separate columns for base and applied taxes in bills and invoices report
Could you please separate by columns in the BILL AND INVOICES REPORT. For each line, tax base, % tax aplied, tax aplied.
Por example per invoice:• INVOICE NUMBER: 2356547
• INVOICE DATE : NOVEMBER 2024
• NAME OF CLIENT: PHIL SMITH
• TAX CODE: A4356859
• ADDRESS: Madison Avenue 343 CU 54459 New York USA / /10% TAX BASE: 2000€
• % TAX 1: 10%
• TAX 1: 100
• % TAX 2: 21%
• TAX 2: 210€
• TOTAL INVOICE: 2310€At the moment with the provided report we cannot separate it, we do not have this breakdown…
1 vote -
Saisonzeiten/season times
Es wäre hilfreich, wenn die Kalendereinträge (z.B. Saisonzeiten) in der Zeitachse direkt unter dem Datum immer sichtbar wären. Aktuell muss man immer auf den kleinen Punkt klicken, um die Eintragung sichtbar zu machen.
It would be helpful if the calendar entries (e.g., season times) were always visible directly below the date on the timeline. Currently, you always have to click on the small dot to make the entry visible.
1 vote -
Full guest profile data base extraction for multiproperty
It should be possible to get a full data export of all guest profiles existing in Mews. Having multiple properties sharing 1 guest database, I do not want to use/create reports per hotel/per period. That is time consuming and report data is limited. I just need 1 data dump with all guest profiles.
1 vote -
Separate Buildings
It would be great if Mews had an option to separate buildings - I have several properties I have worked with that have multiple buildings (i.e. a barn, a house, an extension or two tower blocks all selling under one brand), and in some cases multiple financiers who need statistics on each building or multiple buildings with different aspects of accommodation splits etc, but setting this up for accounting is really difficult. MEWS already has a building number field in the settings for spaces; it would be great if we could just filter accounting reports based on the Building Number…
1 vote -
Bills & Invoices Report: Filter Credit Note Counters (Italy)
Currently, only Bill Counters have filters in the Bills & Invoices Report - We should consider the Credit Note Counters as well.
2 votes -
Sort by any column when viewing tasks
Maintenace - all columns in TASKS are Sortable = Dropdown menu
Could you enable column sorting (e.g., by "Name,")? This would help us organize tasks, such as sorting hotel rooms in ascending or descending order.
Would appreciate your feedback on possible solutions. Our previous sytem had this and we m,iss this feature a lot.1 vote -
Auto cancellation when same day reservation (made after 4pm) does not complete payment link
When a booking is made after 4pm for the same day, a payment link is automatically sent to the booker to request payment in full for this confirmed reservation. This link is valid for 15 minutes. If the booker does not complete payment, the reservation should be automatically cancelled.
21 votes -
guarantee
The idea of implementing different guarantees for room reservations is an excellent way to create clarity and organization within the team. Here’s a brief explanation of each proposal, which can help with implementation:
Credit Card (CC): This option provides assurance that the guest is serious about their reservation. The team can easily verify that the credit card is valid and that there is sufficient credit available.
Deposit (DEP): A deposit ensures that guests commit to their reservation. This can also help reduce no-shows and offers financial protection for the hotel.
No Guarantee (NON): It's important to offer a no-guarantee option…
2 votes -
gutgeschriebene Debitoren
Besteht die Möglichkeit die gutschriebenen Debitoren, die durch eine neue Rechnungsnummer ersetzt wurde, aus der Liste der City Ledgers zu entfernen oder anderes zu filtern?
Zur Zeit laufen dort alle Debitoren ein, auch die, die eigentlich nicht aktiv sind.1 vote -
Minibar - Autoassign responsible department when posting POS in Mews app
When Housekeeping posting minibar-products from Mews app it should be able to choose a default on responsible department so they don't have to fill it out every time
2 votes -
Option for "Start check in X minutes before arrival time"
When using digital solutions and integrations, accurate timing is crucial.
In Mews, the selected arrival time does not always match the exact check-in time when using automated check-in. Sometimes, there can be an additional delay of up to 10 minutes before the reservation is fully checked in, causing issues—for instance, when promising guests "check-in at 3 PM" and having an automated flow dependent on the exact check-in time.
By implementing an option like "Start check-in X minutes before arrival time," each property could individually accommodate this delay, significantly improving the guest experience.
4 votes -
Option to disable create reservation from timeline feature
It would be great if the feature for creating reservations directly in the timeline could be made optional and turned on or off in the settings. While this feature has been well received from many of our staff, it is often triggered unintentionally when navigating through the timeline. The possibility to turn it on or off would help our staff by allowing them to customize the handling of the timeline to their preferences.
2 votes -
Flexible Room Sorting
Currently, the way room numbers are sorted in Mews is fixed and there is no way to change it quickly. It would be helpful to be able to sort rooms numerically, alphabetically or by floor and to allow for quick changes between these displays for different workflows.
2 votes -
Move multiple reservations from the same room at once
Timeline: If there is a booking with multiple booked beds, it is currently necessary to move each guest separately when moving them to another room. It would be great to be able to select multiple reservations at a time and move them all at once. This would save us a lot of extra manual work.
2 votes -
Add minimal ''Buffer'' time between rentals
Hello,
We would like to be able to add a ''buffer period'' or preparation time between rentals, especially for hourly rentals.
For example, if a guests rents a bike from 9 to 10am, and my buffer is 1 hour, then it will only be available to rent again from 11 am.
This will prevent guest overlap if they are a few minutes early or late.
6 votes -
Occupancy Calculation Based on Actual Room Count
I would like to propose an enhancement regarding the way occupancy is calculated in Mews. Currently, Mews accounts for all spaces created in the system, including virtual connecting rooms, which results in occupancy reports reflecting a higher number of available spaces than the actual number of physical rooms in the hotel.
For example, in our case, we have 86 actual rooms, but Mews calculates availability based on 96 spaces, including virtual connecting rooms. This affects key performance metrics such as occupancy rates, revenue per available room (RevPAR), and benchmarking comparisons, as the reported figures do not align with our true…
4 votes -
Space upgrade report
Create a report that shows space upgrades purchased through Online Check in
3 votes -
Leave options permanently selected in the check out report
As we also write important information for the check out in the comments, it would be useful if these were also always automatically displayed in the check out report. Currently you have to select them in the filter/options. With every action, however, the selection is always canceled and must be selected again.
2 votes -
Automatic invoice dispatch at check out if mail is stored
In addition to the “Close paid invoice” checkbox at check-out, offer “Close paid invoice and send by email” as an option. We always send the invoice to private guests by email, but nothing needs to be changed on the invoice and automation would take up a lot of work here.
3 votes
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