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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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2206 results found

  1. Group splitting

    Please make it possible to split group reservations.

    58 votes
    idea to upvote  ·  9 comments  ·  Group management  ·  Admin →
    How important is this to you?

  2. Mews Rate Scraper Integration

    Competitor rates are very important as revenue managers consider how to set pricing for upcoming months. Improvement of scraped data could help with management processes as competitor pricing could be visible directly from the Rate Management Screen in Mews.

    8 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Display Cancellation Policy in Reservation Module

    "If a reservation needs to be canceled, this can easily be done within the reservation module, however, it is not clear which cancellation policy may apply to the reservation at the time of cancellation. For this reason, displaying cancellation policies within the reservation module could help create clarity as it will be clearly visible before and during reservation management."

    52 votes
    idea to upvote  ·  6 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  4. VAT removed for hotels not VAT registered

    5 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Confirmed vs. Optional Occupancy in RMS

    12 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  6. 128bit encryption on PDF Bills

    7 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Move multiple reservations on Timeline

    As group reservations often appear together on the Timeline, there is not currently an efficient solution to relocate all of them once. An additional Timeline feature could enable moving all group reservations to another block simultaneously.

    100 votes
    idea to upvote  ·  13 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  8. Canceled order notifications

    When orders are placed in Mews, there are often notifications sent for confirmation. However, when orders are canceled, it is more difficult to keep track of this lost revenue. Therefore, when orders are canceled, introduction of a notification e-mail could help properties stay more informed as detail of each cancellation would be available for future statistics and analysis.

    56 votes
    idea to upvote  ·  6 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  9. Group deposit

    Group bookings can complicate payments, especially if all bookings are being paid for by a single party. Adding the capability to pay deposits for the group as a whole could provide a solution, as this could simplify the payment process for many business travelers or any other group travelers.

    72 votes
    idea to upvote  ·  5 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  10. Copy setup from Demo to Live

    11 votes
    idea to upvote  ·  0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  11. Include order totals in New Order screen

    "As service orders are created, sometimes there are multiple items included in one ticket. Currently, there is no indication of total cost for multiple-item orders, however adding this piece of information could help keep users informed before anything is finalized."

    9 votes
    idea to upvote  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  12. Replace "keep old price" with smart pop up

    7 votes
    idea to upvote  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  13. Voucher date restrictions

    Stay date restrictions for vouchers

    61 votes
    idea to upvote  ·  7 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  14. Add ALOS to Reservation report

    The Mews Reservation report is one of the most flexible reports in the system, considering the number of items available for data comparison. While the report is in 'Totals' mode, the addition of a column for 'average length of stay' could provide another very useful criteria for future evaluation and planning.

    24 votes
    3 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  15. Add Minimum nights filter in Reservation report

    "For properties who would like to gather and view more statistics about length of stay, our reservation report would be a great tool for comparing these details. With an additional filter for 'Minimum number of nights', data analysis can become much easier as you can select exactly which items you would like to view."

    12 votes
    0 comments  ·  Metrics, analytics and insights  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  16. Additional export schedule file formats

    Add new type field in export schedule to choose between .xlsx, .csv or .pdf

    227 votes
    idea to upvote  ·  28 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  17. Separate group bookings in Reservation Overview

    12 votes
    idea to upvote  ·  1 comment  ·  Group management  ·  Admin →
    How important is this to you?

  18. Automatic space assignment based on space feature requests/groups

    "If customers request a specific space feature, such as a balcony or a garden view, this must be processed after received so that an employee can manually assign such a space for that individual. Rather than manual assignment, however, properties may want to automate these feature requests. A new feature would enable the system to automatically allocate space assignment based on customer requests."

    87 votes
    idea to upvote  ·  3 comments  ·  Space management  ·  Admin →
    How important is this to you?

  19. Custom count of stay products

    Allow custom count of stay products based on per night selections

    51 votes
    idea to upvote  ·  2 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  20. View restrictions in NRS

    Display the reason why rate is excluded from offer.

    42 votes
    0 comments  ·  Reservation management  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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