2216 results found
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View Uninvoiced and Uncharged Past Billings
It would be great to have an option to view all past billings that are at €0.00 and do not yet have an issued invoice (i.e., the payment has not been closed), as well as a report showing all past reservations that still have postings on it and have not been charged at all.
1 vote -
I have set multiple restrictions on multiple rates so that I can create scenarios of and/or restrictions for example I have an MLS2 rate tha
When an MLS restriction is applied for a long period — for example, a restriction that blocks arrivals on Fridays unless the stay is at least two nights — it can unintentionally block availability.
If this restriction is set for the entire year, it may block certain Fridays where, for instance, Thursday is already booked and Saturday is also unavailable. In that case, the two-night condition can’t be met, and the Friday becomes unbookable.
To avoid this, there should be an option to override or modify the restriction on individual dates. That way, if you notice a blocked Friday in…
0 votes -
segmentación de los clientes
Para evaluar el éxito de las campañas publicitarías y de la propia satisfacción de nuestros clientes sería bueno contar con un campo desplegable en la ficha del cliente dónde , al igual que en el campo segmento, podamos recoger los medios por los cuales los clientes nos han conocido y por lo tanto los que nos interesa monitorizar. Por ejemplo, hacemos una campaña en Instagram y , preguntando a los nuevos clientes por qué medio nos conocieron , podemos a posteriori ver los informes segmentados por este criterio los cuales nos darán una idea de cual es el medio más…
1 vote -
Allow custom rules to automatically apply guest classifications
It would be really useful if you could create custom rules that automatically apply guest classifications. E.g. once a guest completes 3 stays, they are marked as Important, then once they have completed 5 stays, they are marked as VIP.
Similarly, it would be great if there was also an option to retroactively these rules, e.g. Mews could identify all guests that have 3 completed stays and classifies them as Important, or if they have 5 or more it classifies them as VIP instead of important.
1 vote -
Enddatum anpassen
Das Anliegen ist nur eine Kleinigkeit, aber es wäre toll, wenn man irgendwo ein Anfangsdatum anlegen muss, dass das Enddatum automatisch NACH dem Anfangsdatum wäre. Wenn man Restriktionen erstellt, ist es ja auch immer so, dass wenn ich z. B. "von 1.6.25" anklicke, bei "bis" automatisch ein Datum ab dem 1.6.25 wählbar ist.
Bei vielen anderen Punkten im System ist es nicht so, da steht dann bei "bis"-Daten immer automatisch das heutige Datum, also z. B. wenn ich einen Promocode anlege und bei "für Reservierungen ab dem..." den 1.6.25 anwählen würde, lande ich bei "Reservierungen bis" wieder beim heutigen Datum…
1 vote -
Be able to limit rates
We have rates with rental services included. As we only have a limited number of stand-up paddles, for example, it would be great to limit this arrangement: “this rate can only be booked 5 times per night”.
I currently have to regularly check whether the rate has been booked in order to close it manually for these nights.1 vote -
nationality
Remove or make "nationality" field option on the booking engine
1 vote -
1 vote
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Move a guest from a higher category to a lower category in the planning view
Currently, it is not possible to move a guest from a higher category to a lower category in the planning view. This restriction is particularly problematic when working with groups for whom the room type is irrelevant. Each time, you have to go to the reservation in question to make the change. This is a waste of time for us.
This restriction would be implemented to avoid making mistakes. But why not simply display a warning message, but still leave this option open?
1 vote -
Show balance in reservations overview at arrivals and departures
It would be helpful to see the the balance of the reservation in the reservation overview
1 vote -
Conriming optional booking by guest
If we make an optional reservation for our guests and send them our offer. The guests confirm the reservations through the link but the responsible employee/department do not get any information or notification, so it is problematic to keep track of these bookings. It would be great to get atleast a pop up notification if the guests confirm there reservations. This information is essential for internal planning for almost every property.
1 vote -
Send new payment request after failed booking engine payment
When guests payment fails on Booking Engine (property's web page) - it would be good if a payment request is sent automatically and guests warned if they do not make the payment that the booking will be cancelled.
We are currently doing this manually and sometimes it is a lot of extra work.
1 vote -
Make guest-in-house report available from mobile app
In case of a fire event, it would be beneficial to have ability to open in house report from your phone on the Mobile App, especially if reception is the place that is on fire.
Having to always print it from PC is not the most convenient.1 vote -
Show overbookings of room categories in blocks on availability overview
There is a huge problem in Mews when it comes to availability blocks and overbooking.
Right now, if you for example have all existing standard rooms blocked in an availability block, and then there is an overbooking of a standard room, this overbooking will not show on the availability overview. It will just say that the availability for standard rooms is 0, and not -1. So then if you look at the availability overview, it will say for example that we have 0 standard rooms available and 1 superior room, so it looks like we have one room available, but…
1 vote -
It would be helpful to see in a snapshot the rates of each room along with its restrictions and be able to modify easily those MLOS and rat
It woudl be very helpful if we could visualize the calendar of availability along with the rates published and be able to see the MLOS restrictions and be able to modify these individually with 1 click.
1 vote -
Out of Order- Zeit ändern
Der Support bat uns, hier zu notieren, dass wir gerne die Voreinstellung der Uhrzeit für die "out of order" Einstellung ändern möchten. Aktuell steht diese auf 12 Uhr und muss in jeder einzelnen Sperrung auf die gewünschte Uhrzeit geändert werden. Da das Housekeeping über die App die Anreisebuchungen aber nicht sehen kann bis "out of order" gelöscht oder durch die Uhrzeit aufgehoben wird, möchten wir die Uhrzeit generell auf 8 Uhr setzen. Wäre also toll, wenn es die Einstellung gibt und jeder diese selbst bedienen kann.
1 vote -
Produkte zeitlich & in der Anzahl begrenzen
Bei vielen Artikeln ändern sich jedes Jahr der Preis. Es wird im System sehr unübersichtlich, wenn wir für jeden Jahr ein neues Produkt erstellen müssen, diese aber immer wählbar sind.
Es müsste also möglich sein, dem Produkt einen Gültigkeitszeitraum zuzuweisen z.B. 01.01.-31.12.2025.
Zusätzlich wäre es hilfreich, wenn in einer Buchung die Anzahl angegeben werden kann, wie oft das Produkt hinzugefügt werden soll. z.B. ein Produkt Halbpension welches pro Person pro Nacht gebucht wird bei einem Aufenthalt von 4 Nächten nur 2x gebucht werden soll.2 votes -
Display rates on the timeline
Displaying rates on the timeline makes it very efficient to quote rates and availability to guests who call or walk-in. We had this feature on Think Reservations and it made taking a reservation a breeze.
1 vote -
Excel rooming list sorting
When you dowload an excel rooming list from a group reservation, all reservations are shown in a random order on the excel sheet, and this is not possible to change! Preferably I would like to at least have the reservations sorted by arrival date, but that is not the case right now. It would be good if the default sorting was the arrival date. Or it would be even better if you could change the sorting yourself however you like, but right now since the excel sheet is locked it is not possible. Please look into this.
5 votes -
Edit notes on products posted
When you post a product to a bill you have the possibility to add a "note" that is shown on the product on the invoice. However, once posted, you can not add a note afterwards or edit the note. Then you have to remove the product and add it again to write a new note! It would be better if you could jut edit or add a note after the product is posted on the bill.
1 vote
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