77 results found
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Remove rights to optimize space allocation
We would like to be able to change the optimize space allocation function in Timeline so that you can assign it as a Permission under roles.
So not everyone has rights to use this feature.34 votes -
Add a permission for overriding reservation rules
If there are certain rules such as a minimum stay of 5 nights. For a room, for example, two nights are free. It would be good if certain positions (management) could still make bookings and override these rule
37 votes -
Enhanced Permission Settings for Refund Limits in Mews
Dear Mews Team,
We highly value the flexibility and efficiency Mews provides in managing our daily operations. However, we would like to suggest an improvement to further enhance security and accountability within the platform, particularly concerning refunds.
Currently, refund permissions in Mews are not granular enough to allow businesses to effectively control the maximum refund amounts that can be processed by various team members. This presents challenges in maintaining financial oversight and ensuring that only authorized personnel handle larger refunds.
We propose the introduction of enhanced permission settings that allow businesses to:
Set Refund Limits: Define maximum refund amounts that…
11 votes -
Automatic lock session
Hello, we would like to have the feature of automatic logout/lock session after employee inactivity. For example, if there is no interaction on the screen for 60 seconds, the “lock session” should be automatically enforced for the employee.
18 votes -
Separate user right for the time line
give a user rights to see the time line, without the rights to modify guest and see guest reports
15 votes -
Interne Buchungseingabe trotz Restriktion
Sobald eine Restriktion gesetzt ist, kann man auch als Mitarbeiter keine Buchung mehr eingeben. Eine Funktion, die dieses möglich macht, wäre praktisch. Denn manchmal soll nur für extern gesperrt werden, aber intern können Zimmer vergeben werden (zum Beispiel bei exklusiven Veranstaltungen). Jetzt muss man immer die Restriktion löschen, ganz schnell die Buchung einpflegen und dann wieder schnell die Restriktion eingeben damit online nicht gebucht wird. Das ist mühsam und eindeutig ein Mehraufwand.
6 votes -
End date on user profile
When making a user profile it would be nice to have an end of employment date or something similar that allows to account to freeze or pause when an employee is not working at the property anymore. This would be a safeguard for responsible user management. This combined with a reminder in advance for users who have user management configured that a user has to be deleted or his/her access has to be extended soon.
17 votes -
Limit who has permission to export reports
As one of the individual permissions, give the option to restrict exporting reports. With the current phishing attempts it is very important to limit who can export reservations reports.
6 votes -
Vorlagen Editor für Emails und anderen Schriftverkehr
Wir würden gerne über eine gefilterte Menge an Gästen oder Interessenten individuelle EMails versenden. Diese Emails möchten wir als Vorlage abspeichern können.
Es wäre toll, wenn es die Möglichkeit zur Erstellung von individuellen Anschreiben und Emails gäbe. Ein einfacher HTML-Editor wäre wundervoll.2 votes -
Permission to export the customer database
Ability to block exports of the ‘Customer Profile’ report for certain user roles.
A receptionist on a temporary contract (i.e. working only 1 or 2 days in the hotel) can, if he or she wishes, export the whole of the hotel group's customer database by means of an Excel export filtered by creation date.
2 votes -
Add user creation information to the action log
We can see when a user was created but not by who. It would be great to have this information too.
2 votes -
Separate housekeeping permissions for marking rooms as clean or checked
We would love to have a different role options for our housekeeping so that only the houskeeping manager can "check" a room. Everyone else should just be able to put the room to "clean".
That is not yet possible.
2 votes -
Add 'Access to the Reservations Report' to the permissions which can be assigned to a user
Mews is implementing many extra ways to secure the user account.
However, if it happens that a hackers gains access to the Mews system, you are pretty much done.All users have access to the Reservations Report, and if the Permission 'View Customer Data' is given to the user (which it will be in 99.9% of the cases) the hacker can easily export the Reservations Report including ALL of the guests private information.
If access to the Reservations Report is either available as an individual permission, or added to the permission 'Access to sensitive reports' a hotel can protect themselves…
2 votes -
Read only access to reservations for certain positions
Access to reservations, but read only. This is useful for smaller properties where for example the security guard needs to check passports/ID to make sure the correct person is in front of them.
But then don't give them the access to make any changes to them.
18 votes -
Refund permission
Modify user permission (Charge Cards online) - It would be good to have our Reception team be able to take payments but not process refunds. This should be done by Management only.
2 votes -
Responible person
It would be great to be able to add "responsible person" to a group booking and on the accounting ledger.
2 votes -
Audit Logs: Reinforce and Increase Admin Access
IT and Property Admins are requesting a more robust platform for their permissions where they can manage login audits (for example) for the properties they are running so they can react more urgently and proactively when necessary without needing to involve the Support team as the first plan of action(especially in time-sensitive cases).
2 votes -
Turn off the "New device sign in" emails.
Turn off the "New device sign in" emails.
They do not work and causes about 20-30 tickets to our support each day.
Some users get these emails several times a day.
It's a nuisance.1 vote -
Activation and deactivation of users
In the user management section, it would be nice to simply deactivate or reactivate user profiles. Sometimes users work for seasons and leave the company for a few months between seasons. Currently, if you want to stop the access to Mews, you have either to remove the rights of the user or you have to delete the profile and recreate a new profile when the user comes back. When you try to remove the rights, if will not work if the user has created export schedules. The only person who can remove the export schedules is the user himself. It…
1 vote -
Split create and manage customer and company profiles permissions
To ensure some employees can not create or edit company details as we do this on management level only, due to credit checks prior to invoicing.
1 vote
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