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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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26 results found

  1. Remove rights to optimize space allocation

    We would like to be able to change the optimize space allocation function in Timeline so that you can assign it as a Permission under roles.
    So not everyone has rights to use this feature.

    41 votes
    on the roadmap  ·  13 comments  ·  User management  ·  Admin →
    How important is this to you?

  2. Different Email Templates

    At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    46 votes
    on the roadmap  ·  6 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  3. Removing taxes from turnover in the accounting report

    Tourist taxes are included in the turnover of the accounting report, but they are not. This should be a separate item.

    2 votes
    on the roadmap  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  4. Accounting ledger

    We need to refine the filtering of the accounting ledger to display only entries that have already occurred, and excluding those that are scheduled for the future. To prevent entries labeled 'to be resolved' from appearing until after all items on a reservation have been completed. For instance, a reservation in our system is todasy 29.feb marked 'to be resolved,' but the guest will not check out until March 6th. We cannot send the invoice before after the guest has left the hotel..

    15 votes
    on the roadmap  ·  2 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  5. Selecting all open bills on a routed company bill at once

    I would be nice to have a 'select all' open bills button or checkmark where we can more easily manage all items / open bills on company bills that have a large number of open bills due to payment routing.

    8 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminLaura Asplin (Admin, MEWS) responded

    This will be resolved through additional routing rules options that will enable the user to specify which bill the routed items are sent to (i.e. individual bills or combined bill)

  6. Add column to accounting ledger with reservation status

    It would be very helpful if you could put an extra column in the accounting ledger what the status is of this reservation. Every booking has the unresolved status even if they are still checked in. We would like to see if a booking is "past"before you click on it. Or only the reservations which are in the past have the unresolved status. Now we have a big list of reservations we have to click on first to see if it is in the past to close the bill.
    Thank you.

    2 votes
    0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  7. Accounts Receivable Aging Chart/Management by Calendar month

    It makes sense to me to flexibility in AR Management.
    The 30 | 60 | 90 day industry standard seems to suit many hoteliers but is hard coded in most PMSs with AR Modules/functions.

    Some operators in Japan wish to manage and reconcile AR Accounts by calendar month. This is likely to be true elsewhere, given flexibility to do so.

    2 votes
    on the roadmap  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  8. Looking for an integrated report for Deposit Ledgers

    Looking for an integrated report for Deposit Ledgers which includes the following information:-
    1. Guest Name
    2. Reservation ID
    3. Arrival Date
    4. Departure Date
    5. Room No.
    6. Reservation Type
    7. Status (Reserved/Cancelled)
    8. Last Paid On
    9. Deposit Balance.

    As currently, we need to check deposits from Accounting Ledger from guest detailed information from Reservation Report, It is difficult to check manually for each guest. Kindly assist with this report.

    6 votes
    on the roadmap  ·  0 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?

  9. blocks does not appear in the reporting

    Blocks should appear in the availability and occupancy report when they are confirmed. Not only when the rooms are picked
    It falsifies all reports also the reporting to external Management Systems.

    28 votes
    7 comments  ·  Reports and dashboards  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello from the Mews product team,


    Thank you for sharing your feedback with us. 


    Our development team is currently working on resolving this issue, you can expect an update for this in the coming weeks.


  10. Invoice Cancellation

    An option to cancel the invoice which would then post all the charges on that invoice back onto the billing tab with the original consumption date. From there we can then negative out what needs to be cancel and then settle the charges as required. This would be a great option for accounts that are settled via EFT.

    5 votes
    on the roadmap  ·  0 comments  ·  Finance management  ·  Admin →
    How important is this to you?

  11. Reservation (Booking) number in Accounting Report

    To add a column in multiple Reports (manly Accounting Report) with the Reservation number of the guest (Booking number). This could be used as a Primary Key to connect the different reports.

    This could help us merging reports like Accounting Report and Reservation Report that right now are used for multiple tasks and requires hours of manually work from Finance and Operations teams.

    The name of the guest can change before/after the check-in. So, name of the guest is not working good for merging reports.

    60 votes
    4 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAnonymous (Admin, MEWS) responded

    Hi, we are currently working on ability to link both payments and charges (including additional products) to the reservation, and that reservation number will be populated in the Accounting report. 

  12. Housekeeping Room List

    H all,

    A good old rooming list with the exact amount of departures and arrivals. nifty to see how many people are leaving a room/ beds in a dormitory. and also how many will be arriving on the day.

    9 votes
    0 comments  ·  Housekeeping  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Matt,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently working in adding the total number of arrivals, departures and stay overs in the space status report to make housekeeping a little easier for your teams.


    Keep an eye on our release notes page for the final updates.


    https://releases.mews.com/en

  13. Ability to Book a Reservation by Overriding Restrictions by Management

    When using Mews to book a reservation, there are times a manager needs to have the ability to override the restrictions and "Force-Sell" a room. Example the property may have a 2 night minimum, but wants to book a VIP for 1 night only. The process now is to remove the restriction, book the reservation and put the restriction back on which exposes availability. Better to have a NS (Normal Sell using restrictions) and FS (Force-Sell with overrides restrictions) for Management use only.

    195 votes
    23 comments  ·  Reservation management  ·  Admin →
    How important is this to you?

  14. Room Type Overbooking

    Functionality to allow Room Type Overbooking while maintaining total capacity of the hotel.
    When noticing high volumes of demand for standard rooms and upgrades won't sell, you can allocate an amount of rooms you want to overbook on the standard room while still maintaining the total capacity of the hotel.

    14 votes
    on the roadmap  ·  1 comment  ·  Revenue management  ·  Admin →
    How important is this to you?

  15. Availability Blocks - Master & Sub-blocks

    Being able to create Master and sub-blocks within availability blocks. Scenario: Conference blocks - representatives from different companies/company entities attending which need to be billed separately.

    11 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminAldair (Product Manager, MEWS) responded

    Hello Mewsers,


    Thank you for sharing your feedback with us. We are happy to inform you that we are currently beta testing this new functionality, themed "multi-group blocks".


    Multi-group blocks

    Multi-group blocks will enable you to create multiple groups with up to 750 reservations each in a single block. This means that you will no longer have to create multiple blocks for large groups which is typically of blocks created for up 1 year for travel agency contracts. They can now all be automatically linked to a single block, effectively giving you 2 types of blocks 1) Single group blocks and 2) multi-group blocks.


    Multi-group blocks are a prerequisite to activating rolling release dates, as they prepare your property for handling large groups. You can learn more about the features that will be made available to beta testers in the recording linked below:

    https://www.loom.com/share/1cd6019dd6314b428833094a8bdb9d19?sid=e7e27658-baba-423f-b3dc-6c63a705a670


    If you would like to beta…

  16. Routing Rules - improvements

    The routing rules allows us to route the following options;
    1 - Only reservations that are prepaid in online travel agency (OTA)
    2 - All reservations with this company or travel agency attached

    recommended improvement #1

    we noticed that option 1 does not route prepaid reservations by VC.
    As Bcom does indicate its a VC instead of a prepaid to TA. We cannot apply routing to this TA. As they do not have separate TA profiles for VC and CC as Expedia has, we currently cannot distinguish which ones should be routed.

    Recommended improvement #2

    As multiple company profiles might…

    128 votes
    15 comments  ·  Finance management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminDaniel Do (Senior Product Manager, MEWS) responded

    Hey everyone!


    I'm happy to announce that we're currently working on various improvements around Routing Rules 👏 We've significantly scaled the solution from continuous and monthly routing to route additional services through integrations to cover many use cases and we're now in closed beta.


    If you're interested in finding more or join the beta testing to share your feedback, please, reply to the email.

  17. Adjust a price for entire space categories SEASONALLY

    Currently you can adjust a price for an entire space category for an unlimitied period of time. Could be great to have the possibility to have different prices adjustements according to certain period of time.
    Example: the Superior room is +20% from the classic from 1st january to 28th february and + 50% from 01st march to 31 may.

    19 votes
    0 comments  ·  Revenue management  ·  Admin →
    How important is this to you?

  18. Resources (parking lots, meeting rooms, co-working spaces and others) can be offered through multiple services

    A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.

    76 votes
    6 comments  ·  Space management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  Martin Kucera, Product Manager responded

    Dear Mews Customers, 


    I have a fresh update from our development.


    Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time. 


    With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services. 


    In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)


    If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.


    Kind regards,


    Martin Kucera

    Senior Product Manager

    Mews

  19. Selling limits based on different variables

    Requesting the ability to enter selling limits based on variables defined by the hotel.

    For example:

    Rate Code + Space category + Number of rooms
    Once number of rooms has been sold for X category with X rate, close ability to sell more

    153 votes
    21 comments  ·  Revenue management  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminNienke Wilbrink (Admin, MEWS) responded

    Hi reader,

    Thank you for your ideas and votes for Sell Limits. I am pleased to inform you that this topic has been moved to the roadmap. 

    I would be very interested speaking to a number of you about Sell limits. Please feel free to reach out to nienke.wilbrink@mews.com if you would be interested in having a conversation on the topic. 

    Looking forward to hearing! 

    Warmest regards,

    Nienke

  20. (group) invoice

    Summarize invoices with multiple guest profiles by guest profile.
    With group reservations or reservations with more than one guest profile the invoice turns out very chaotic i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Stay 1235 (guest name 2, stay dates)
    Staypackage
    City tax
    Stay 1236 (guest name 3, stay dates)
    Staypackage
    City tax
    Dinner (guest name 1)
    Dinner (guest name 2)
    Dinner (guest name 3)
    Minibar (guest name 2)
    Minibar (guest name 1)

    Would be great if could be ordered by guest profile i.e.:
    Stay 1234 (guest name 1, stay dates)
    Staypackage
    City tax
    Dinner
    Minibar …

    14 votes
    on the roadmap  ·  7 comments  ·  Group management  ·  Admin →
    How important is this to you?
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