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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to events to metrics and reports. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.

Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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239 results found

  1. When generating the reservation report using the parameters in the drop-down lists, why can't we tick several items (like it's possible for the segments), but for all ? e.g. room categories or rates or nationalities or countries etc ?

    20 votes

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  2. (1) Enable notifications specific to products purchased/booked by guests or added by staff to a bill (not just from the OCI flow, but from any time the product is sold).

    (2) Enable a feature that can filter reservations by Products purchased/booked.

    2 votes

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  3. Pour nos établissements dont la taxe de séjour est paramétrées en produit.

    Lorsque nous déclarons nos taxes de séjour à la ville, nous devons également déclarer les personnes qui en sont exonérées (pour la France cela comprend les mineurs, les hébergements d'urgence, les travailleurs saisonniers, les habitants de la même ville, ect).

    Nous souhaiterions une option "exonération de taxe de séjour" au niveau de la facturation du séjour et que ces clients apparaissent dans un rapport.
    Ceci nous éviterait de devoir tenir un tableur excel alors que nous avons un PMS.

    2 votes

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  4. It will be great if we can have an accounting report sort by room type, in order to compare the revenues separatly. Otherwise maybe habve the opportunatly to export to excel the accounting report with the room number or room type.

    12 votes

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  5. CSV export for the payout and mews balance report.
    Additionally add payment card types per payout transaction

    3 votes

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  6. For F&B to be able top post the correct breakfast product for certain guest having a discounted rate (i.e. corporate guests, airline crews..)

    11 votes

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  7. I am writing to request a change in the way the accounting report date filter works. Right now, the filter shows invoice statuses based on the invoice closure date. We need it to show invoice statuses based on the selected consumption date instead.

    For example, if we want to check if all invoices for August are closed, the report currently shows invoices with consumption dates in August as open if they were closed in September. We would prefer the report to show the invoice status as closed if it has been closed in the system, regardless of when it was…

    2 votes

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  8. I am in need of a revenue report by rate groups. Maybe someone already has a tip for me? Otherwise it is a big wish to create this report for us.

    2 votes

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  9. I would like a report that can show me; arrival date, lead time for the arrival date with either a travel agent profile, company or source for the booking and rate for the booking could be rate code. This report should be possible to pull for a year, month per day. I know I can use reservation report, but I still need to put it in a excel sheet and then make my own pivo.

    1 vote

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  10. The Reservation Report shows 0 EU/SEK/NOK in Rate if a reservation is prepaid. This makes it harder to calculate reservation amounts in an exported version of the Reservation Report. The Rate should not be 0 no matter if the reservation is paid or not.

    1 vote

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  11. We really enjoy the ability to cancel products from billing and cancel orders from the guest dashboard, but there currently doesn't exist a way to audit cancelled products/items by cancellation date. We are able to filter by creation date of the product, but that makes it hard to track items created several months ago that may have been cancelled in the last week, for example.

    3 votes

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  12. We wish to be able to modify or get modify existing reports as well as create or getting new reports created.

    1 vote

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  13. Require solution for Reservation Report based on accurate and exact interval of staying/overnight during the selected period only, for example from 01-01-2024 to 31-01-2024 without including the overnight stay on previous month even the whole booking may overlap.

    2 votes

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  14. Hi, we would love to get automatic printed out the fire reports at 3 different time periods during the day (07:00AM, 14:00PM, 22:00PM). Today, we need to print out manually. Great if you can check up this opportunity.

    1 vote

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  15. It would be good to have an easier way of seeing the Average Monthly rate per Rate Category. Now, in occupancy report you can only see an average rate of all rates that property has.
    We would like to see Average rate of rooms sold per selected Rate category.

    1 vote

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  16. Please add the option to choose multiple Services within reports (e.g. Reservation Report), the dashboard and the timeline.

    If we add a service for nightly billing and one for monthly billing, both should be equally add up as arrivals and being reflected on an arrival report.

    For the dashboard, maybe we can have at least the possibility to select services that should be shown together on one dashboard. (Arrivals, departures, tasks)

    For the timeline, it is not very helpful that reservations for other services are visible but it is shown with the name of the service instead of the guests…

    1 vote

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  17. Right now, there are so many details in the exported payment report in the excel file, but the mandatory refund reason is not there. It would be very helpful for us if it shows it in there as well when going through all the refunds.

    1 vote

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  18. In the Reservation overview report some reservations are displayed with no notes at all, where in fact there are notes attached to the reservation. This seems to happen for notes where the text content of the notes filed is very long. Thus it would be helpfull to show only the first lines of the notes with an indicator to view the full notes by opening the reservation details. Like "Some very long note text here. ...... See more by opening Details"
    As of how it is implemented right now, it could be assumed that no notes are attached to the…

    2 votes

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  19. Please add the possibilty to change the view for the report to a list variant with more filter posibilities: Company, Guest, Room, A-Z etc. just like the accounting report.

    The current form of card view is too ******* the eyes and thus not work enviroment friendly. Since it is for 4 lists in 1.

    55 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. Add to the current list of Interval option of a Continuous 7 days that begins the report at "Current Day 00:00 to +7 days at 00:00"

    This would allow a daily export of product services sold to show any 7 days out at all times and would also include any late changes that happen for last minute bookings with a cancellation period, add-ons over the phone, and so forth. This is extremely beneficial for a Front Desk Supervisor or Manager to see what is happening that day and prepare for the days to come before a guest arrives without having…

    1 vote

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