Settings and activity

78 results found

1. Undo booking cancellation

   823 votes

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   53 comments  ·  Service Management  ·  Delete…  ·  Admin →
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   released  ·  AdminNienke Wilbrink (Admin, Mews Systems) responded

   Hi Everyone,

   
   

   Thank you for your valuable insights on this topic. I am happy to inform you that this feature is now live and ready to use for all* users. 

   
   

   *Please note that France and Guadeloupe will be soon be given access to this feature as well, whereas development is still ongoing to serve your legal requirements. 

   
   

   More information can be found in this release note. 

   
   

   To add, soon restored canceled reservations will as well be shown in reporting, in order to give you a clear insight. 

   
   

   Warmest regards,

   Nienke 

   Carol Domacasse supported this idea  ·  March 26, 2021

2. Change confirmed state to optional

   355 votes

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   idea to upvote  ·  18 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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   Carol Domacasse supported this idea  ·  March 26, 2021

3. Knowing how often a guest stayed before in the hotel

   160 votes

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   idea to upvote  ·  7 comments  ·  Guest profile » General guest profile  ·  Delete…  ·  Admin →
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   Carol Domacasse supported this idea  ·  March 10, 2021

4. Updating and closing tasks

   3 votes

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   0 comments  ·  Mews Operations (PMS) » Operations  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

   Hello,

   Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

   Carol Domacasse supported this idea  ·  March 10, 2021

5. Option: Do not send charge mail to the client

   58 votes

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   idea to upvote  ·  2 comments  ·  Mews Guest Journey » Communication  ·  Delete…  ·  Admin →
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   Carol Domacasse supported this idea  ·  March 10, 2021

6. SOFORT Payment method

   34 votes

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   0 comments  ·  Mews Fintech » Payment methods  ·  Delete…  ·  Admin →
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   idea to upvote  ·  AdminJovana Anicic (Admin, Mews Systems) responded

   Hello everyone!

   We would like to hear your feedback on this payment method. Would you like to see it being integrated into Mews Booking Engine or Guest portal? Upvote!

   Best,
   Mews Payments team

   Carol Domacasse supported this idea  ·  March 10, 2021

7. Send a payment confitmation with external payments

   10 votes

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   1 comment  ·  Mews Fintech » Payment methods  ·  Delete…  ·  Admin →
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   unlikely  ·  AdminJovana Anicic (Admin, Mews Systems) responded

   Hello from the Mews product team.  

   
   

   Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.

   
   

   Thank you for sharing your suggestions.

   Jovana

   Carol Domacasse supported this idea  ·  March 10, 2021

8. Send test email from within 'Mail Templates'

   117 votes

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   6 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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   released  ·  Jan Pulkrábek responded

   Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes - https://releases.mews.com/en. Thank you again for sharing your idea!

   
   

   Now you can actually see all the preview of emails within the customization of emails.

   Carol Domacasse supported this idea  ·  January 20, 2021

9. Introduce a configuration whether to request Credit card details during online check-in

   124 votes

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   idea to upvote  ·  20 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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   Carol Domacasse supported this idea  ·  January 20, 2021

10. Include Mews ID Scanner in Navigator

    97 votes

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    idea to upvote  ·  7 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    Carol Domacasse supported this idea  ·  January 20, 2021

11. Require guest to update email address during online check-in

    202 votes

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    7 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    released  ·  Aneta responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released. Please check out our release notes – https://www.mews.li/app/release-notes.

    We have released the 1st version and we plan to automate it further and make the collection of real emails even more convenient for you.

    Thank you again for sharing your idea! 
    Have a great day,
    Aneta

    Carol Domacasse supported this idea  ·  January 20, 2021

12. Stop online check in for under aged guests

    54 votes

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    idea to upvote  ·  0 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    Carol Domacasse supported this idea  ·  January 20, 2021

13. New mail templates and customizations

    350 votes

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    48 comments  ·  Mews Guest Journey » Guest Portal  ·  Delete…  ·  Admin →
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    released  ·  Jan Pulkrábek responded

    We delivered customization of all emails which Mews send to guests.

    We will start collecting new feedback for missing placeholders and other things separately

    Carol Domacasse supported this idea  ·  January 20, 2021

14. children email to be skipped

    70 votes

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    0 comments  ·  Mews Guest Journey » Kiosk  ·  Delete…  ·  Admin →
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    released  ·  Adminjames.taylor (Admin, Mews Systems) responded

    Hello from the Mews product team and thank you for your suggestion! We can confirm that email is an optional field in Kiosk (formerly Operator) as well as during the Online Check-in. So guests are able to skip entering the email for any children in their group.

    Carol Domacasse supported this idea  ·  January 20, 2021

15. Being able to select several parameters in reservation report

    8 votes

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    0 comments  ·  Mews Operations (PMS) » Reports  ·  Delete…  ·  Admin →
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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Carol Domacasse supported this idea  ·  January 11, 2021

16. Reservation Rate modified original price should be in the action log

    13 votes

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    idea to upvote  ·  0 comments  ·  Service Management » Rate/price management  ·  Delete…  ·  Admin →
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    Carol Domacasse supported this idea  ·  December 24, 2020

17. Sort the timeline

    97 votes

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    3 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    
    

    We are very happy to announce that we have released the new filters for floors, space features and space categories on the Timeline! 

    
    

    Visit our release notes page to learn more:

    
    

    https://releases.mews.com/en/trying-to-identify-rooms-with-specific-features-use-the-new-timeline-filters

    Carol Domacasse supported this idea  ·  December 24, 2020

18. keep the same price when changing the dates of a reservation

    132 votes

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    idea to upvote  ·  10 comments  ·  Reservation management  ·  Delete…  ·  Admin →
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    Carol Domacasse supported this idea  ·  December 24, 2020

19. Old Billing Screen

    65 votes

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    12 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    Hello,

    Thank you for your feedback.

    We have added functionality that will allow you to switch between the new and old billing screens. However, we will soon be removing the old billing screen towards the end of February 2021.

    We’ve introduced the new billing screen to give you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items… more

    Carol Domacasse supported this idea  ·  December 24, 2020

20. new billing

    92 votes

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    8 comments  ·  Billing & Accounting » Issuing bill & invoices  ·  Delete…  ·  Admin →
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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by selecting the bill icon across the system.

    To learn more about the new individual billing screen, please visit the Mews university billing learning path, or click on the link below:

    https://vimeo.com/manage/307670879

    Group billing – We’ve designed the new billing screen in a way that can scale with you. Built on newer and smarter technology, the new group billing screen works at speed and allows you to see more as you scale.

    To learn more about the new group billing screen, please visit the Mews university billing learning path or click on the link below:

    https://help.mews.com/en/articles/4529072-get-to-know-group-billing

    Below, we’ll explore just a few of the new features released and possibilities your new billing screen will allow.

    Unpaid / Unassigned items

    The new layout removes the need to have the classic “left” and “right” structure, providing you with a clean and simplified overview of your bills. Our goal is here is to remove the need to move items from left to right, so that you can perform actions such as taking payments or creating invoices right away. Don’t worry, in order to smooth this transition, we’ll be maintaining the concept of the left-hand side, or “Unpaid items/ Deposits” as “Unassigned” bills in the new billing screen.

    Unassigned bills are a placeholder for “Unpaid items / Deposits, however unlike in the old billing screen you are able to take payments and/or preview invoices from unassigned bills. Once the old billing screen is retired, so too will we remove the concept of unassigned items. This move will open new opportunities for automation, allowing you to make use of automatic settlements without having to manually move bill items to the right side of the screen before they can be settled.

    Many of you have been leveraging the billing section on the left side in order to help you with sorting and clarifying items to be paid on large bills. We’d like to continue enabling you to easily sort and manage your guests bills and identify the items that matter. To aid you with this we will be making titles editable, so that you can easily keep track of the bills you need to take action on and help you with smoother handovers.

    You can learn more about unassigned items in both the individual and group billing learning paths linked above.

    Moving bill items

    Moving bill items plays an integral role in the new billing experience, now you can select and move multiple items at once between, customer profiles in the same bill, or to different profiles including paymaster accounts. Moving bill items just got faster and easier!

    If you would like to learn more about how to move bill items, please visit the billing learning path in Mews university or select the link below:

    https://vimeo.com/485552498

    Cancelling and rebates

    Accidentally added a product to a guests bill? No, problem. Now, you can easily cancel those items within your editable history window by selecting the item you would like to cancel and clicking the new “Cancel selected items” button. In the future we will enhancing this functionality so that that you can easily conduct rebates directly from the billing screen without having to post negative items.

    What’s next for billing?

    Now that we have introduced the new billing screen, it will be running alongside the “old” billing module until the end of February 2021. Until that time, our team is focused on ensuring that all the great features you love appear in the new billing screen and fit in with the current new structure. With the help of your feedback we are continuously improving our learning paths, updating, guides and FAQ’s to ensure that you will always have access to information that will assist you.

    As we slowly move towards sunsetting the old billing screen, will continue to provide you with updates on additional features that we have added as well as the deadline for removing the old billing screen. Keep an eye out for these updates both in Mews, and on our release notes page.

    https://www.mews.li/app/release-notes

    If you feel there are features missing between the new and old billing screen, please do let us know and we will be happy to resolve this for you.

    Hello,

    Thank you for your feedback.

    As you may know we’ve introduced a new way to manage your bills. The vertical layout keeps your billing screen clean and relevant, giving you a simplistic overview of all your bills in one place.

    Built on newer, smarter and faster technology, the new screen opens up a new world of possibilities. From the new features that have been added within the initial release, to the to allowing us to begin adding the features you’ve been asking about for billing. It is the foundation of the future of billing in Mews.

    We’ve split the new billing screen into two views for you:

    Individual billing – as soon as you click on the new billing screen for your individual guests, unpaid bills slide open with the bill items expanding into view, bringing your focus to the task at hand. Individual bills can be accessed by… more

    Carol Domacasse supported this idea  ·  December 24, 2020