Settings and activity
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3 votes
Marcus Schölkopf
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10 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Marcus Schölkopf
supported this idea
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7 votes
Hello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
Marcus Schölkopf
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4 votesMarcus Schölkopf
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58 votesMarcus Schölkopf
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3 votesMarcus Schölkopf
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12 votesMarcus Schölkopf
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17 votesMarcus Schölkopf
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652 votesMarcus Schölkopf
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36 votes
An error occurred while saving the comment Marcus Schölkopf
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65 votes
An error occurred while saving the comment Marcus Schölkopf
commented
Additional feedback / Feature extension:
From our perspective, it would be extremely helpful to see the exact Online Check-In (OCI) status and missing data directly in the overview, without having to click into the guest profile or navigate to the cards section.
Currently, the status often shows "green" for a successful OCI, even though certain data (like a confirmed email address instead of the raw booking channel address) is missing, or we only see if it was completed 1 day prior to arrival. Since guests receive the OCI link shortly after booking, visibility should be immediate.
Therefore, we would love to see a 3-step status breakdown in the overview:
Address data / Registration form (Meldeschein) completed?
Credit card details stored or missing?
Email address updated/confirmed?
This granular breakdown would save enormous amounts of time at the front desk and prevent overlooking missing requirements.
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Kernproblem: Die aktuelle Anzeige (z. B. „Grün“ für OCI erfolgreich) ist zu pauschal. Oft stimmt die E-Mail-Adresse nicht (noch Booking-Kanal-Adresse) oder man sieht erst 24 Stunden vor Anreise, ob etwas ausgefüllt wurde – obwohl der Gast den Link schon direkt nach der Buchung erhalten hat.
Der Wunsch: Sofortige und übersichtliche Sichtbarkeit direkt in der Übersicht (ohne Klick ins Gastprofil oder Untermenüs).
Der 3-Stufen-Vorschlag:
Stufe 1: Adressdaten / Meldeschein (vollständig ausgefüllt?)
Stufe 2: Kreditkartendaten (hinterlegt ja/nein?)
Stufe 3: E-Mail-Adresse (aktualisiert/bestätigt statt Kanal-Adresse?)
Marcus Schölkopf
supported this idea
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1 voteMarcus Schölkopf
shared this idea
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3 votes
Hi all,
Moving this idea to be upvoted, feel free to share with your colleagues if you will find this idea helpful to see in Mews.
Best
Mews Team
Marcus Schölkopf
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3 votesMarcus Schölkopf
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2 votesMarcus Schölkopf
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8 votesMarcus Schölkopf
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44 votesMarcus Schölkopf
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15 votesMarcus Schölkopf
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In today’s digital era, isn’t it time we broaden the ways we engage and communicate with our guests?
8 votesMarcus Schölkopf
supported this idea
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3 votesMarcus Schölkopf
supported this idea
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Timeline visibility & Real-time notifications
To build on this, it would be extremely helpful to see the Online Check-In status directly in the timeline / reservation bar using an icon or color coding, rather than only becoming visible on the actual day of arrival. Having this visibility well in advance would greatly improve planning.
Furthermore, it would be amazing to receive a real-time pop-up notification (or alert) as soon as a guest successfully completes their Online Check-In. This would allow the reception team to stay instantly informed without having to manually check the system.
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Problem: Der Online-Check-In-Status ist in der Zeitleiste/Übersicht oft erst am Anreisetag sichtbar, was eine frühere Planung erschwert.
Vorschlag 1 (Zeitleiste): Direkte Sichtbarkeit in der Buchungs-Zeitleiste (Timeline) über ein Symbol oder eine farbliche Markierung, sobald der OCI aktiv ist bzw. Fortschritte macht – ganz ohne Klick in die Buchung.
Vorschlag 2 (Echtzeit-Benachrichtigung): Ein Pop-up oder eine Info-Nachricht im System, sobald ein Gast den Online-Check-In komplett abgeschlossen hat, um direkt auf dem Laufenden zu sein.