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Connector API: Messaging

Within Mews, there is a messaging hub where users can have two way conversations with guests.

By adding messaging to the Connector API, integrators would be able to push in messages and receive messages. For example, a chatbot.

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Anonymous shared this idea  ·   ·  Report…  ·  Admin →
released  ·  AdminSylvia Tang (Junior Product Manager, Mews Systems) responded  · 

Hi Mewsers! We're happy to announce that we've released the Messaging API (& webhook)! 


Whether you're using an external tool or handling everything in Mews chat, you can now unify all messages to and from guests in one place. 


Integration partners are now able to check out the use case in our API documentation and start building a connection to the Mews chat function. 


Happy Friday!

The Mews Product Team

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  • TT commented  ·   ·  Report

    I agree as well. This will make it so much easier for the users.

  • NaN commented  ·   ·  Report

    I agree. This would greatly enhance the power of MEWS.

  • Marcus Bauder commented  ·   ·  Report

    There should be a possibility to integrate MEWS chat with external communication solutions (like Bookboost which already has a MEWS integration) to bundle all incoming message. Many hotels use such solutions to create unified inboxes from Email, Whatsapp, Messenger, SMS, etc. and be able to communicate better with guests, but MEWS chat is currently the exception which is quite inconvenient.

  • Alvaro Bautista commented  ·   ·  Report

    We think this could be a great improvement in Mews Navigator, as we could connect integrations such as HiJiffy, and apply a complete chatbot to Mews chat while having all the conversations in the same place.

  • Bertrand Omont commented  ·   ·  Report

    Hi, I would like to connect Mews Messaging with the chatbot Quicktext. I know that they have an API and they are ready to be connected with you.
    Thanks,

  • Anonymous commented  ·   ·  Report

    Yes to do contactless service well ALL messages to and from guests need to be in one place. Emails (including automated emails about the booking, booking confirmation, checkin, mobile key, etc) sms, WhatsApp, push notifications, service requests, housekeeping requests, concierge, etc so that staff can easily view all communications with the guest. So services including concierge, housekeeping, access control, upsell, should all be able to fully integrate

  • Kevin Obschlager commented  ·   ·  Report

    That is a must, as Bookboost has a unifed inbox and Mews has a great integration with Bookboost.

  • Georg Gaag commented  ·   ·  Report

    Yes, please work on this, so that we can use Bookboost (or another platform) to answer those messages.

  • Janick Ploeg van der commented  ·   ·  Report

    As Bookboost is the channel for centralizing your messaging via several channels, like Facebook and your website chat etc., it would be perfect if the messaging of MEWS could be integrated as well. As Booking.com is exploring the same, this would be perfect for hoteliers to have all messaging in one program.