Please stop creating several profiles for already existing guests. I know that this is based on the e-mail address and that Booking.com creates a new e-mail address every time a guest makes a new reservation, but this makes it impossible to track who's a regular guest and who's coming back when.
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J.J. Shaya commented
What Matthias said on the 20th of June would work. If we had a section with ''Merge suggestions'' our front desk could filter them easily. This will make it so much more efficient to recognize our returning guests!
Maybe it it a good idea to change the title of this suggestion? It would be more clear if it talk about merging double profiles of OTA's.
Matthias Hautekiet commented
I Completely agree.
More fields like telephone number or address should be used as merging triggers if the name corresponds