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Reservation management

Reservation management

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  1. Messages and conversations between guests and employees can be deleted.

    40 votes

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    2 comments  ·  Operations  ·  Admin →
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    Hi Mewsers,

    Thank you for your votes and suggestions. We have moved this request as an idea to upvote, remember you can share a link to this request to encourage your colleagues and fellow hoteliers to upvote.

    Kind regards,

    Aldair Borges
    Mews Product Team

  2. I love the new feature that the guest can contact us via chat. However, it's not very easy that the guestchat and the intern chat is on the same page. also it is not possible to delete a person in the group (for example when they left, or acidentaly add the wrong person) also a delete button for a chat would be great (intern). does the guest chat also be saved in their

    39 votes

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    5 comments  ·  Other  ·  Admin →
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    Hi Mewsers,

    Thank you for your feedback and votes. We have completed splitting the messaging threads function, you will now be able to view internal external threads separately. We will be continuously to adding improvements to messaging as per your suggestions.

    Please keep voting and providing us with your feedback.

  3. Reservations basic report (guest name, notes, arrival date) is cut off when viewed and printed to PDF (for example to report daily to all departments avoiding every manager having to pull the same report in the morning). Long exported version is too detailed, so what is needed is the VIEWED version ensuring it fits on PDF to be able to share via email.

    33 votes

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  4. We currently can only filter for used vouchers and are not able to filter for used voucher codes.
    This forces us to create multiple vouchers in case we want to analyse certain cooperations.
    If would be much more useful, if we could also filter the reservations report by "voucher codes" --> this would enable us to use e.g. one PROMO Code marketing voucher and give if various voucher codes.

    32 votes

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  5. It would be SO useful if any group reservation that has been split into different rooms could be signalled on the timeline either by a symbol (such as the current upgraded, female traveller and return guest symbols) or by an on-screen prompt that notifies you that they are currently in separate rooms.

    17 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  6. We notice that, if we receive a booking by the Distributor, in wich the payer/booker is different from the guest, there is no credit card icon shown in the main screen (and also not on the reservation report). In this case, I think it would be more clear, if the credit card icon shows in the main reservation screen, next to the booker or next to the payment card line.

    21 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  7. Working on multiple future bookings from the timeline it does not make sense that after every refresh of the browser, the date jumps back to today. Could work great with toggle on and off fuction

    47 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. There should be the ‘Locked’ Icon in this screen for and easy and immediate observation of which room/reservation is locked. Now we are obliged to check each one (one by one) to see which are locked (my guessing would be that you could add a new column just for that).

    8 votes

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    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  9. We should be able to reduce the width of the day column in the timeline.
    This will improve visibility overall when zooming in and out.

    11 votes

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  10. A guest might move even 5 times during a long stay or in case of extending a reservation.

    28 votes

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  11. Give house use reservation another colour so they stand out a little bit more and not blend in with the other reservations.

    20 votes

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    released  ·  david.holik responded

    Hello from the Mews product team. We are pleased to let you know that the new version of Housekeeping and Reservation colors has been released. You can have a look at our release notes at https://releases.mews.com/en.

    We would also like to know what you think about these changes and get your feedback. You can answer a quick survey on the link below.

    Link: https://mews.typeform.com/to/aCFioorw

    Thank you again for sharing your idea!

  12. If we already use the calendar events section in the property, it would really be most useful, to also show the number of an event in the calendar upon creating a new reservation. This would help to quickly explain our guests why there might be a higher rate or high demand for this period.

    20 votes

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  13. Would it be possible to make a difference between guests, who completed the online check-in and all others. At the moment you have to choose between checking in all guests automatically or none.
    Would be nice to have different options for automatic check-in.

    17 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. When you put the mouse on a reservation it shows information which is not needed and doesn't show information which is useful.
    We know the arrival and departure and name and room number and type of room. I would like to see the number of guests, source of reservation (travel agent, Booking.com, Expedia.com...).
    Or maybe to have a choice on what information we can see.

    20 votes

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  15. To have a down arrow for down-graded room attributed booking when the upper categories are temporarly overbooked.

    44 votes

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  16. Display room/bed number on the checkout cards even after space has actually been checked out.

    70 votes

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  17. Required field for making a reservation. The tab company or Agency should be required to be sure that your reports are correct.

    8 votes

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    0 comments  ·  Kiosk  ·  Admin →
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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
  18. Kan bij een overboeking een melding komen voor welke datum de overboeking is? Dat scheelt het soms lange zoeken naar de plek waar de overboeking is.

    10 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  19. Some categories we have are on the same level of ordering (or there is no exact ordering) which is tricky to manage in Mews as there always has to be an orden. E.g. in case of a room move to a different category (on the same level) it would actually not be an "upgrade" or "downgrade". Which makes it hard with the setup of a diffusive strategy

    26 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. We zouden het fijn vinden als er op de tijdlijn meer met fellere kleuren gewerkt zou worden. Aankomst, ingecheckt, uitgecheckt/ toekomstige boeking.. Dit maakt het onderscheid makkelijker.

    9 votes

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