Payment Triggers set to Optional Bookings
To avoid hotel staff from taking credit card details over the phone some hotels are creating optional bookings for guests and asking the guest to complete their Navigator profile in order to obtain the guests' credit card details securely. After payment details are supplied the staff are then have to manually change the status of the reservation to confirmed and process payments.
It would beneficial if when a guest completed their profile set up for their optional booking that the status would automatically change to confirmed straight away and any payment automation that it set up is triggered automatically.
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Ethan R commented
How is then obviously critical difference not implemented??
Isn’t payment the entire difference between optional and confirmed?