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  1. Dear Mews Development Team,

    Our Housekeeping team had a request/idea for the mobile application.

    At the moment they have to refresh the application and look frequently whether a room has left.

    Would it be possible to integrate a notification or pop up in the application that notifies them when the reception does a check out?

    Thank you for your help.

    Kind regards,
    M. Bence NAGY
    Rooms Division Manager
    Hotel Restaurant Rivage Lutry

    14 votes

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  2. Why do you have a housekeeping app where you still need to pull a manual report for all the details? Can we have the fields in the housekeeping report added to the app so you can see how the rooms need to be set up for the next guest in terms of guest notes and the number of occupancies from a family of 4 to 2 people in the room, then help assist if the sofa bed would need to be put away.

    11 votes

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  3. Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service
    5) Out of Order

    However, some rooms may be Out of Service for a 'last let' reason and therefore may be Inspected and ready to go (but the team want to be aware that these rooms should only be used last). I think Out of Service and Out of Order should be separate room statuses and can be stackable with the clean state of the room.

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.

    4 votes

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    0 comments  ·  Operations  ·  Admin →
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  5. It would be nice to have an other option for the room status :

    Currently rooms have to be either:

    1) Dirty
    2) Clean
    3) Inspected
    4) Out of Service

    And I would add :

    5) On queue / Priority

    Like that when the guests arrive early, the housekeeping know the information and will make this room in priority. In my hotel (5*) it's important for us. I'm sure it is in other hotels as well.

    Thanks !

    11 votes

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  6. Being able to create a task against an employee in the mobile app.
    Now you have to edit the task in the webinterface after you created it in the app.

    3 votes

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  7. Dear Madam, dear Sir,
    We are currentely unable to have a clear daily housekeeping report.
    We need the following informations to be displayed in addition to the current informations.
    State of the rooms : Free and clean / Departure / Stayover.
    Today, we are unable to have these informations in our report, we have to check everyy room one by one to define the correct state, which can take us lot of time and effort.
    Looking forward for your answer.
    Regards
    Anis AISSAOUI
    Front desk manager

    13 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  8. Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

    Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

    They view three reports:

    Departed or departing
    Stayovers
    Arrived or arriving

    Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

    Thank you

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  9. Is it possible to have different colours in the application for ”departed”, ”arriving”, ”arrived” and ”stayover”

    For example:
    ”departed” = green
    ”arriving”= orange
    ”arrived” = yellow
    ”stayover” = blue

    Currently, our cleaners easily get confused in a hurry, whether the guest is coming or has left, as all these markings are the same color.

    1 vote

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  10. In the mews app, show the product items that are within the system so that housekeeping knows what to add, a bottle of champagne for example.

    It would be even greater if we would have a setting per product to what we would like to show in the app. Breakfast for example would not be relevant to housekeeping.

    5 votes

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  11. Currently a user with only "Perform Housekeeping" rights can see a lot of financial reports!
    I don't imagine the cleaning staff at Mews Headquarters are allowed to see the daily revenue, so why should they (or 3rd party cleaning contractors) have access to our hotel financial data?

    • Posting Journal: Can be seen and has financial information about the daily/weekly/monthly/yearly revenue!

    • Payment Report: can be seen, has financial information. It can even see the cash going into the Cashier!

    • Accounting Ledger: can be seen and has financial information.

    • Bills and Invoices: Every invoice (anonymous) and its consumptions can be seen together…

    28 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Would it be possible to change the offset for the Legionella status from 7 to 5 days?

    Bureau de Wit writes that a report must be made within 5 or 6 days so that flushing can be carried out early and at the latest within 7 days.

    This is required by law in accordance with - NEN 1006+A1:2018. This is the same for every hotel in the Netherlands. So automatically a notification after 5 or 6 days. Then you still have time to rinse in time.

    7 votes

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  13. The functionality is already in Mews: it is used by the Hotels for Trees integration. In the Mews app housekeeping can click a button to tell the reception that the room has not been cleaned because the customer asked not to clean the room. The button is an icon of a doorhanger on it. When they click it the room status of this room has the same doorhanger icon next to it. We are using this integration in one of our hotels. The operational benefits of having this button for all our hotels would be immense. This way we know…

    5 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  14. Option to add voice massages into the internal chat.

    People who speak multiple languages ​​cannot write all words. This way you can simply send a short message with less hassle

    1 vote

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  15. Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to specific days. e.g. for the 9 days plan it in the middle in the stay.Nice improvement, for us its not fully what we need yet. We have every 7 days a cleaning but in case someone stays 9 days it would be great if the system can smartly plan or you can manually move the cleaning to…

    11 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  16. being able to create a task against a room/space for maintenance & reporting purposes

    8 votes

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  17. The customer wants to auto assign or split HSKP tasks by the attendants automatically based on rules.

    4 votes

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  18. The automatic allocation should take the room status into consideration. Ex. we would like that it prioritize to allocate inspected rooms over dirty rooms.

    2 votes

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  19. If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)

    1 vote

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    0 comments  ·  Operations  ·  Admin →
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  20. When creating the reservation report each day, there are always the "internal use" rooms to be put on by hand - and therefore, of course could be forgotten....

    It would be helpful, if these rooms also would be on this report automatically - like they also show up on the list "guests in house" by downloading to excel.

    ...and why they are not shown on the dashboard as arrivals or departures?

    2 votes

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