120 results found
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Drag and Drop Room Assignment by Housekeeper similar to Timeline
To improve the speed of room assignment by housekeeper, it would be good to have the ability to drag and drop specific rooms under each housekeeper on a daily basis similar to what we do with Timeline. You could quickly see which rooms are unassigned and drag the room under each housekeeper to complete their board for the day. If room credits are used, each room that is dragged under a housekeeper deducts from the total credits assigned for the day.
3 votes -
Ability to put rooms out of order from Mews Housekeeping App
Currently, you are not able to put the Space out of order form the Mews Housekeeping App. You are able to change the status from Dirty to Clean to Inspected to Out of Service but not Out of Order. We would like the ability to put rooms Out of Order with a reason from the Housekeeping App.
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Simplify the Housekeeping Room Assignment Process
It would be helpful to assign Housekeeping from a single space status screen versus room assignment screen. The drop down could show all available housekeeping and you could assign one or two directly onto this screen. Today, you have to use the assignment tool with has filters and is a bit awkward as you need to filter than assign a housekeeper then rooms. When you select and second housekeeper the same rooms show up as the first and you have to remember you have assigned them. Also, for some hotels, stayovers are assigned 20 minutes and full cleans are assigned…
3 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Notify Housekeeping department of space status changes
When the reception checks-out a reservation it would be nice to notify the housekeeping department so they can inform their teams.
24 votes -
linen change
Add an automatic linnen change in the HK reports
35 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Nom client application MEWS
Bonjour,
Est il envisageable de faire apparaitre le nom du client dans l'application MEWS - espaces, juste a droite du numéro de la chambre
Merci ?1 voteHello from the Mews Product team,
Thank you for sharing your feedback with us. It is currently possible to view the name of a guest the has checked in from the Mews Mobile app from the spaces section.
In order to view this information, select a room, scroll down and you will be able to see the name and details of a reservation that is currently in a room.
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Add room number to the task list
It would be very nice to see the room number of the guest in the tasks list in the Mews Commander and the mews commander app.
If the housekeeping is using only the app, they can't see the reservation and therefore the room number.81 votesHello from the Mews product team,
We are very happy to announce that we have added reservation details in the task section of the Mews mobile app!
You will now be able to view reservation details, as well as the room number of a reservation if there are tasks attached.
Selecting the room number will take you directly to the space where the reservation is currently assigned.
You can learn more about this new feature on our release notes page:
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Housekeeping Privileges
Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.
Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.
19 votes -
Ability to Assign Filtered Spaces to Housekeeper that has not been assigned - Assign from Space Status Screen - Reset Room Assignee each day
Currently in Mews, if you assign filtered spaces in the room assignment screen example Dirty, first floor, then select the housekeeper and select all rooms, the complete list of rooms of the first floor appears. You select the rooms you with to assign to this housekeeper, click Assign. Then you want to assign the next Housekeeper to the remaining rooms and follow the same process. However, when you choose spaces, the complete list of spaces (example Dirty, first floor) reappears and you have to remember which rooms you have already assigned or you may accidentally override the assignments already given.…
1 voteHello Mewsers,
We are very happy to announce that we have released functionality that will automatically remove the previous assignee from the Space status report in Mews.
Please visit our release notes page for more information on this update:
https://releases.mews.com/en/automatic-removal-of-previous-assignees-from-the-space-status-report
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Housekeeping requests
Hi I believe a report that shows all traces by room number would be very helpful for our daily operations. We have plenty of HSKneeds for individual rooms and we need a report that has all the information by room number. E.g. room 205 is allergic to feather, room 206 wants romantic turndown service and room 320 wants service everyday at noon.
A report that contains guests name, arrival/departure dates and all necessary information described above would help a lot. It would nice to be able to print it for a range of rooms too so that you can give…
22 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Do not disturb
The housekeeping should be able to also mark a room as do not disturb. In stead of only: clean, inspected etc.
This way the reception can clearly see if there are any rooms with only new towls. etc.
138 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
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Mews Commander : produits visibles sur le GSM
Il est pour nous très important que les produits soient visibles sur le GSM du personnel Housekeeping via l’application Mews Commander.
Cela leur permet de voir où ajouter un lit bb, des lits séparés ou des goodies...9 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Legionella prevention function in Mews does not work well
Mews has a legionella prevention function. It automatically puts vacant rooms into dirty status after 7 days of being vacant. However, our Housekeeping and Maintenance system have a likewise function, which is way more operatable. Because I can adjust settings: I can choose the amount of days, type of notifications and to whom, etc. And, it belongs to those departments that do the legionella prevention. Mews just puts the rooms on dirty status and I have to go all the way into the history log of each individual dirty room to find out why it was put dirty; there's no…
68 votesHello from the Mews product team,
Thank you for the feedback. We have updated this request as one to be upvoted by the Mews Community.
Remember you can share a link to this request so that your colleagues can also update the link.
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New colors
These new colors are so stupid. How can you change the colors to mean completely different things 2 + years in to a system? Please change it back.
4 votesHello from the Mews product team.
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered.
We at Mews follow strict design guidelines and principles with regards to the colours we use in the system. As our brand evolves and new designs standards emerge we constantly review our design choices and will keep usability and accessibility very close in our decision making process.
Thank you for sharing your suggestions.
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Automatic booking reallocation when setting room Out of Order
At the moment in order to put a room out of order, you need first to reallocate all the reservations assigned to that particular space. It can take a lot of time, specially if it is a long period.
It would be nice if Mews could automatically reassign those reservations to another space.7 votes -
Attach a task to a space category
Would be great if a task can be attached to a space category: would be handy for maintenance department.
9 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Housekeeping - assigning multiple employees (ie. 2) to the same space
Housekeeping - assigning multiple employees (ie. 2) to the same space.
Housekeeping would like to assign two housekeeping employees to the same room i.e. one for the bathroom and one for the remaining of the room.
10 votesHi Emma,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Make customer Icon visible on Commander APP
This way houskeeper can see if its VIP or problematic guest or Birthday
20 votesHello Mewsers!
Thank you for the suggestion. We have updated the status of your request to an idea to be upvoted by the Mews Community.
If you have more information about this request, please feel free to share it in the comments below.
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Direct link/download the api for the Mews App
Have a link to directly downlad the api for the Mews Application for android and apple phones. As we have company pads and phones and do not want to use our private gmail accounts to access google appsstore.
tia
1 voteHello Niklas,
Thank you for sharing your feedback with us. We have reviewed your request and searched for options that can solve it.
In the Apple AppStore, it is only possible to download an application via the store. As commercial developers, we are not permitted by Apple to provide an alternative means of providing access to applications listed in the AppStore.
I the case of Android, it would be possible to provide an .apk file that can be saved locally on a device. However, the biggest limitation here is that for applications installed using this method, we unable to automatically update the application. This would lead to security risks for the file, as well as the risk that a user will lose access once the older version of the application has been deprecated.
For the reasons listed above we are unable to provide an alternate means of accessing the app…
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Moving a reservation and keeping the new rooms status
When you move a reserveration from one room to another, both rooms become dirty. Is it possible to add an option in stay for the new room (which is inspected)
to stay inspected.That the room that the guest has moved to stays inspected. The prior rooms can stay dirty just the new room keeps it status. As after midnight inspected rooms become clean then dirty after housekeeping intervall. This way we can keep track of linen change and don't have to manually change it after every move.
Just have as an option if other hotels don't use the system…
1 voteHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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