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120 results found

  1. Mark whole room as dirty, as soon as one bed is dirty

    Even if there is only a stayover in one bed of a dorm, the whole room should be marked as dirty the next morning, so that HK know they have to check it. So you don't risk to book guests into a dirty room

    14 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team!

    We are very happy to inform you that you will be able to view a dorm as dirty if there is one stay over within the room.

    You will be able to view this, in both the space status report as well as the housekeeping application.

    Should you have any questions, please do not hesitate to contact our customer care team.

  2. Roomnumber can bee seen in the app

    it would be easy to see the room number for a task on the app of a mobile phone.

    12 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    We are very happy to inform you that we now show the room number, and reservation details for all tasks linked to reservations in the Mews mobile app.

    You can test this functionality by linking a task to a reservation in Mews web > open the mobile app > in the tasks tab you will see the link icon > select the link icon to view reservation details including the room number.

    It is also possible to select the room number to be directed to the linked room in the Mews mobile app.

  3. Create task from space status report

    It would be great if tasks and rooms could be assigned to housekeepers with one action. Instead of switching between "Space Status" page and "Tasks" page.

    3 votes

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    unlikely  ·  0 comments  ·  Admin →
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  4. Room status after cleanup

    Hello, I'd like to share an idea regarding the Housekeeping.The hotel bought mobile phones for every chambermaid and the manager in order to work with the Mews app and the features it offers. However, we have noticed, that if our chambermaids do the cleaning (they change the status from DIR-->CLN) and the manager inspects it and is satisfied ( change from CLN -->INS ) marks it as inspected and it stays like that until further change.

    The issue emerges when we're talking about a room, where does the guests stay, 'cause the app says "inspected" even the other day, when…

    11 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,


    Thank you very much for sharing your feedback with us.


    We are very happy to inform you that we have released a setting called "Check-in makes space dirty". With this option selected an inspected room will be marked as dirty as soon as a guest checks in. If a guest is staying overnight the space will automatically be marked as dirty at midnight.


    You can learn more about this feature in the guide below:


    https://help.mews.com/s/article/set-up-a-bookable-service?language=en_US

  5. Automatic and manually services to be applied on bookings and reported

    Option to choose automatic housekeeping services to be applied on all bookings that has a stay for more than x days, such as towel change every x days and bedlinen every x days during a stay. Also the option to manipulate, add or move these services to other days. A report on all these services should be possible to access so that the housekeeping team can organize and plan the work volume for the upcoming xx days.

    67 votes

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  6. Possibility of sorting the housekeeping report by building, especially for assignee.

    This possibility could help assigning buildings for housekeepers. very needed in resorts.

    13 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for the feedback, we have set your request as one to be upvoted by the Mews community.

    Remember you can share a link to this request with your colleagues so that they too can upvote the request.

  7. Status screen with more columns for Check/out

    Status screen, an besides of just having the time/hour the check-out was made, couldn’t there also be some other kind of indication (like C/O) that the room/bed was already checked-out too?

    11 votes

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  8. number of cleaned rooms

    I think most hotels are outsourced their room cleaning,
    So we must get a sum up from the PMS / or from the app the number of room cleaned and inspected during a period

    20 votes

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  9. Add reservations states to space assignment form

    I would like to be able to prioritise which spaces need to be cleaned first when assigning spaces to my employees.

    Please may you add the filters for example dirty departed and departing in space assignment form.

    1 vote

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  10. Ability to move rooms when breaking out house.

    10 votes

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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team.

    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Should you have any additional comments or use cases for this suggestion, please do let us know.

    Thank you for sharing your suggestions.

  11. Arrival/Departure report without confidential guests data/rates

    We would love a report that we can pull for housekeeping to estimate staffing levels - only with upcoming arrival and departure dates, without guests email addresses, phone numbers and rates. A possibility to strip out that information automatically would be great to send it to an outsourced housekeeping team.

    37 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,


    Thank you for sharing your feedback with us. 


    We are very happy to inform you that we have released an update for the Space Status report that will allow you to report on the total number of arrivals, departures and stay overs. 


    The updates apply to the header of the Space Status report, and the report export where you will find a new "Totals" tab. 

  12. Assign employee to a floor

    Would be much easier to assign floors to every housekeeper instead of spaces. They already work everyday by floor so would help them to keep the same organization that we have today. Also regarding the assignments would it be nice if they can see them on the Commander app. That will void printing reports everyday. The supervisor can assign a floor and the housekeeper can be able to see that on the app in order to know what need to be done during their shift.

    26 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers!

    Thank you for your feedback and comments. We are happy to inform you that we have now released a new space assignment form, the new form will allow you to assign employees to a floor as requested

    Visit our release notes page to learn more about this awesome new update.

    https://releases.mews.com/

    Kind regards,
    Mews Product team

  13. Rooms with checkout on same day must be near to each other (good for effektive Housekeeping)

    Rooms with checkout on same day must be near to each other, this would be good for an effektive Housekeeping. Can be optimized by booking.

    2 votes

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    unlikely  ·  Adminjord.sips (Product Manager, Mews Systems) responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  14. Swipe function to change dirty, clean and inspected

    Swipe function to change spaces between dirty, clean and inspected like in the older versions of the Commander

    10 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team!

    We are very happy to announce that this feature has been released. You are now able to swipe in order to set a room status as either dirty, clean or inspected from the Mews Mobile application.

    If you have any questions, please feel free to contact the Mews Customer Care team.

  15. OOS on main screen

    In the previous version OOS-rooms
    Main screen/overview doesn't show the reason why OOS-rooms are OOS. In the previous version, staff could see whey a room was OOS and could anticipate instantly. Now they have to open the room to see, and that creates errors, especially as you then open the page in which they can make changes, rather than only consult.

    9 votes

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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team.


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

  16. Mobile push notifications for new tasks

    When a task is assigned to a user or department, no notification is received on the mobile app.

    The user must visit the Task section in the mobile app to see if any tasks have been assigned to them.

    Push notification to the user to alert them of the new task would help the user be aware of the new task.

    A little Red bubble showing new tasks over the task menu would also help.

    Example: Customer checks out of their room & advises the front desk that a light bulb is not working & that their is a bad…

    67 votes

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  17. Features in commander app

    For our housekeeping we would like to have the space category and the features shown per room in the app. This way they can see for example if a room has a twin or a double bed.

    15 votes

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    released  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello Mewsers,

    Thank you for sharing your request and feedback with us.

    We are happy to inform you that we have released functionality that allows you to view if a space has a twin, or double bed using the space classification settings in Mews.

    You can learn more about this feature in from our release notes page:

    https://releases.mews.com/en/space-classifications-in-the-mews-app-simplify-housekeeping?role=s_WllZBZou9204&utm_source=beamer&utm_medium=standalone&utm_campaign=Space-classifications-in-the-Mews-app-simplify-housekeeping&utm_content=textlink

  18. Toggle specific Mobile Notificaitons from Commander App

    Currently if you have the mobile commander app installed and you are set to receive customer messages in Mews then you receive all messages as a notification on your phone from the mobile app. There isn't currently a way to toggle these notifications without just disabling the app from sending notifications entirely.

    7 votes

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    idea to upvote  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Commander App translated in multiple languages (Android)

    Housekepping departments can't use the app as it's not translated into Spanish and normally this staff is not speaking any other language.

    11 votes

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    idea to upvote  ·  0 comments  ·  Admin →
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  20. To filter space status report by segment

    When we do housekeeping list, we have 2 main different bookings, which can only be categorized by segment, that would allow us to make the list faster and avoid the confusion between different segment bookings

    8 votes

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    unlikely  ·  AdminAldair (Product Manager, Mews Systems) responded

    Hello from the Mews product team. 


    Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. 


    Thank you for sharing your suggestions.

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