4 results found

1. Separate Housekeeping Notes

   It is absolutely necessary to have separate note categories for different departments. Reservations notes are often cluttered with automatic comments from OTAs and those are shown to housekeeping, too. It cannot be expected from housekeeping staff to weed through a sea of notes to find the relevant information for each room. This must be a separate note cetegory where reservation or front office can enter only a short comment for housekeeping (like "baby cot" or "allergy friendly blankets") - this field should be displayed in the app for HK and/or the housekeeping report.

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2. Improve housekeeping allocation functionality

   We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

   1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

   2. Show what type of clean each room requires in the spaces drop down (eg. depart or stayover). We allocate the workload for our cleaners evenly, so it's important to know which rooms are full cleans (departs) and which are services (stayovers) when we are assigning rooms. This also means you don't have to manually work this out in timeline before going to the spaces section to allocate.

   3. Allow space ordering by room number. It would make life easier if you could order the spaces drop down by ascending/descending room number. As rooms are assigned to cleaners in blocks (eg. 1-12, 13-25), it makes more sense that the rooms are listed in numerical order, rather than by their room type or floor.

   4. Allow a virtual day forward allocation. Our front of house staff allocate rooms to the cleaning staff, however, the FOH staff do not work mornings. Therefore we have to allocate the rooms in the evening before the rooms are cleaned. It would be great if you could look forward to the next day and allocate rooms based on what the status of the room will be the next day, and what type of clean it will be (depart or stayover for example). I know other PMS such as Guest Point have this feature which I've found useful in the past.

   We currently find the process in Mews Operations of assigning cleaners to rooms very clunky... and possibly the worst feature of Mews. Here are some suggestions for improving this process:

   1. Show employee name or incorporate a drop down menu for assignee selection. Currently you have to type in a few letters of the employee's name and then it shows only an email address, so you can't be sure it's the right employee unless you are a genius and know everyone's email address. Surely this is a simple one to solve?

   2. Show what type of clean each room requires in the… more

   3 votes

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   idea to upvote  ·  Adminmathias.coudert (Product Manager, Mews Systems) responded

   Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

3. Stayovers

   Reservations checked in after midnight don’t show as stayovers in the morning. This creates confusion for the housekeeping team as the rooms don’t come up in their Space Sratus report.

   Our Housekeeping team assign dirty rooms to Room Attendants from Mews Space Status report.

   They view three reports:

   Departed or departing
   Stayovers
   Arrived or arriving

   Reservations checked in after midnight come under arrived however the guest booked and stayed last night and should receive stay over service.

   Thank you

   2 votes

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4. Complex Nested Rooms

   If 3 rooms can be sold as AB, BC, and ABC, we currently cannot allow for multiple parent rooms (blocking AB and BC from BOTH being sold)

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