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365 results found

  1. Use case: During his stay, the guest has the possibility to use 100€ per day for any F&B expenses. Possibility for the POS to post expenses that can be absorbed in the price at the moment of consumption. Unused Expense Allocation cannot be refunded or used on another day.

    18 votes

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  2. 18 votes

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    Hello Mewsers!

    Thank you for sharing your feedback with us.

    We are happy to inform you that we have added the ability to access the billing screen directly from the timeline.

    In order to make use of this functionality all you need to do is select a reservation from the timeline, from there you will see the billing icon in the side menu. Selecting this icon will open the billing screen as shown in the attached image.

    Kind regards,
    Aldair

    Product Manager, MEWS

  3. It would be helpful if MEWS invoices could be formatted so that the billing address would appear in a letter window if printed.

    If the billing address was on the lefthand side of the invoice and larger font so it is more visible that would be much better.

    The billfooter with the Hotels information would be better at the bottom of the invoice, or at least on the right hand side and in much smaller font as it currently takes up most of the space on the invoice.

    17 votes

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  4. An option to send a credit card authority form (charge-back form) that is linked directly to booking.
    This could be similar to a payment request, but would not charge the card the receiver inputs until date of booking? How do other Hotels send people charge-back forms currently? sending them independently from Mews feels disjointed, as we need to email them to guest, have them fill out and return to us, then we input payment details into Mews manually.

    17 votes

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    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  5. Add number of pax to invoice so if paying based on occupancy they can see how many people they've paid for

    17 votes

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  6. If the automatic settlement fails for one reservations for whatever reason, it would be great to have an automatic posting of cancellation fee on the billing.

    17 votes

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    unlikely  ·  Mews Product Team responded

    Unlikely to happen due to our current system-logic. Communicated with supporters of this idea and agreed on the solution that solved their current issue. Thanks!

  7. Replace the 'Charge and close' button in the billing screen with 'close and check out'

    17 votes

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  8. Can we please have an option to split a payment ?
    Like you can partially refund a payment. IE guest pays by card 110€ but wants 2 invoices. first invoice room only 100€ and second invoice extras 10€ . guest doesnt want 2 payments on his card. How can you split the payment amount of 110€ into 100€ and 10€ on 2 invoices ?

    16 votes

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  9. It is important to differentiate between a package and a singular rate on a bill (without products). The problem is that In hospitality a “package” has a different meaning. It means a rate that includes a specific group of products which is inseparable of the rate. (a Spa package, a Honeymoon package, etc). Allowing the choice to either have the rate + products or a package option should solve this.

    16 votes

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  10. The text (headers, column names) of the pro-forma invoice are not translated in French. The name of the VALUE columns is missing: VAT rate, amount excluding VAT, VAT, amount including VAT, etc.

    16 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  11. The PMS should have the option to add in the invoice more information needed by the accountancy department. We need to appear the name of the travel agency or the name of the apartment on the top right hand side of the invoice where it's shown the guest name, company, issue date, etc... but we don't have that facility.

    16 votes

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  12. Room price change: to have an option including/excluding products when we set the average night rate

    16 votes

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  13. To display different information on the header/footer of bills vs. invoice. For example to display bank account information on invoices but not display it on creditcard bills.

    16 votes

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  14. 16 votes

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  15. At the moment Mews only has a template when you send an invoice that thanks the guest for their stay, however the same are sent as reminder which then often get ignored by debtors.

    The option to create more standard emails, to create for example a different template for reminders of invoices would be a useful tool to improve the management from within Mews.

    15 votes

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  16. Show check in and check out dates in the principal screen of Accounting ledger. So you can see if the reservation that needs to be resolved is past, in house or future, without going inside any booking.
    Or sort out the list by check out date instead of by surname.

    15 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Having an overview of how many bookings were placed under the company name or to check if a reservation is already made, it would be very useful to have a dashboard just like in a guest profile.

    14 votes

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  18. Ability to tick multiple invoices to be sent in one email.

    14 votes

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    Hello from the Mews product team.

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  19. Show group name on invoice.

    14 votes

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  20. The content of the package the guest has booked should be visible on the invoice. For example '' Bed and Breakfast'' or ''Half board''.

    14 votes

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