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  1. When we ask for a deposit; Often, guest accounting department ask us for a down payment bill (deposit bill). Usually 30% of the total reservation.

    It would be great to be able to edit a down payment bill (deposit bill) automatically calculated (a specific percentage) from the reservation total balance.

    23 votes

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  2. The display of products on bills was previously confusing for many properties, however with some minor formatting improvements, products could now be listed per day along with their respective prices and quantities."

    23 votes

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  3. Add a filter on accounting category on accounting report

    22 votes

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  4. In the accounting category classifications there are several "hard coded" classifications like Food and Beverage, Accommodation, .... etc.
    For better classification it should be possible to add some free to fill in classifications.
    At least the classification Food and Beverage should be split into Food, Beverage if free classifications aren't possible, because these are common used classifications.

    22 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  5. I'd like to disable the 'Check out with unbalanced bill' function for some users in my system. This is not possible yet and has to do with user rights/permissions.

    22 votes

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  6. At the moment: it is only possible to charge 1 night for accommodation automatically. It is not possible to charge the products for just the first night only, when you have products with a reservation, it will charge all of them. So a great new feature with be to automatically charge the products of the first night instead of all the products

    21 votes

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  7. iDEAL Payment request
    It is also possible to send a business iDEAL Payment Request to your customers. You can do this by sending a link via various channels, including e-mail, SMS or WhatsApp. For example, the iDEAL Payment Request is used to let customers pay afterwards, to pay for digital invoices or to settle (monthly) subscription fees. Research has even shown that a digital invoice that contains a link for an iDEAL payment is paid on average three times as fast.

    https://www.ideal.nl/bedrijven/ideal-betaallink-aanbieden/

    21 votes

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  8. At the moment when looking at open accounts it shows all of the open accounts for people past, present and future.

    It makes it extremely hard to check what open accounts we have now when having future bookings associated with this list. I would really like it if mews would take future bookings out of this list so it makes it easier for users and hotels.

    21 votes

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  9. If we have to cancel an invoice, there should be an option to keep the products for the new invoice and not have to re-enter all the items. It happens so often that the guest calls and the invoice needs to be made out to the company after all and you have to re-enter everything. This needs too much time!!

    20 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  10. Add a new filter for diplay all detail booking by date

    20 votes

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  11. Instead of only being able to email the guest email due to it being linked to the profile, it would be great if we could have the tool to choose between guest private email or company's email for example or simply make a "costum" button.

    19 votes

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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.


    Kind regards,

    The Mews Team

  12. Would it be possible to display the number of nights stayed both on the reservations details and the invoice. when invoicing nightly charges as a package, you see the dates but not the number of nights invoiced

    19 votes

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    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  13. To verify with guest if this is the right card to be charged, show the last digits of the CC on the side of the CC Type Icon near "Charge and Close". This would avoid mistakes and this is also a LQA Standard (Leading Quality Assurance), which is one of the highest and most used hospitality standards.

    19 votes

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    Thanks for the feedback!

    This is definitely something that we wanted to take care of. We will let you know about its progress, in the meantime, happy to see how many people will see the importance of this nice feature!

    Regards,
    Mews

  14. Making a refund in Mews is easy and quick, however, when leaving notes as reason for refund, internal information that mean to be shared only with staff, it shows on the bills or invoice, leaving a very unprofessional image. Guests should not see what we write as notes.

    19 votes

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  15. The virtual credit card must be deleted/disabled automatically after a useless time. In general these CC serves to charge once and are no longer to be valid. It can be very useful for the regular customer profiles.

    19 votes

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  16. 19 votes

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  17. We just had a guest who received a system generated confirmation email disclosing the rate the OTA pays to us (which is without commission and thus lower than what they paid for their booking).
    How do we prevent this from happening?

    18 votes

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  18. It will be great if you could post and close a partial settlement for a debtor. That means that you can deduct automatically this payment and eventually issue invoice again in debtor.

    18 votes

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  19. On the Reservation dashboard all invoices are listed. For invoices it would be great if the amount issues can be shown on the bill section. At the moment we need to write them in the notes.
    Additionally it would be great if we can have a button to extract all postings for this reservations. When invoices have been corrected, its very hard to see what happens on every single day of consumption. At the moment we need to export the accounting report for every single day and bring them all together to get a full understanding what postings have been…

    18 votes

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  20. When we charge the breakfast, the price is the same for the adults of for the children we can't make a difference. It'd b great if we can fix this: the products are adjusted with the number of adults/children in the room

    18 votes

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