Granular User Privileges
"By expanding user privilege assignment, admin users can now assign privileges to each employee with much more flexibility. Privileges can be organized with dependencies, and in addition to creating different assignable privilege sets, individual privileges can be granted or revoked according to each employee's operational duties."
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Mak commented
With the new granular user privileges it would be great from an admin perspective to be able to run a report showing all privileges per user
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Felix Helbling commented
Currently, it is difficult to track what information/mails were sent to the guest. The following solutions come to my mind:
- Mails are assigned to the guest profile in Mews.
- Mails are always sent as CC to the reception. This way it is easy to search for the mails. -
Charli Maggs commented
To allow only certain employees (e.g. management and admin users) to refund higher amounts and restrict other employees to refund if the amount exceeds. This feature would prevent any mistakes and help management to keep an eye on refunded revenue.
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Rosta commented
Currently, anyone with Housekeeping privileges can update the room status from Dirty to Clean to Inspected.
Hotels, however, want only managers to really do the inspection. It would make a lot of sense to restrict the inspected status change to housekeepers only.
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Mews-AM commented
Disable the right to add a new deposit
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Igor Kost commented
Currently there are privileges to allow or prevent employees from posting cash payments and online Merchant payments, but nothing prevents an employee form creating terminal card payments or external payment.
This is also an issue when employees believe they've created a Merchant payment and charged the guest, when in fact they simply posted a Terminal payment, thus creating more complications for the property and guests.
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Petra Vanhautem commented
It would indeed be very important that we can see a copy of the mail that has been send to the guest in order to check. It could also be possible that a copy of the confirmation/cancellation emails would be send to the front office email.
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Bertrand Omont commented
Create a specific right to access the email sent list because only admin can see it which is not possible for receptionnists...
Thanks, -
Hotel Oderberger Tini Diekmann commented
receive notification if email cannot be delivered to guest due to wrong email adress of customer
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chiara.maioli commented
WE NEED TO UPLOAD ALL OUR MAILS IN THE SYSTEM, SO TO CHECK THEM FROM ANY POINT OF THE HOTEL, ON TOP.. MAILS SHOULD BE LOCAT-ABLE INSIDE THE GUEST "MAIL-SPACE" SO THAT WE CAN KEEP THEM AS AN HISORY RECORD OF THE GUESTS NEEDS ...
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René Hans commented
Desperately need that function. Need to know any detail of customer communication. Surprised the system doesn't have this feature
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Linda Ohlson commented
Furthermore, when guest contacts us regarding an email, the most fast is to find from the guests profile with res number. Also what is important, is to see who sent the email. Hopefully you can do something with this soon.
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Linda Ohlson commented
It's time consuming to track all the emails from the logs. The other important thing is to see the content of the email. This is the most professional way to do it.
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Linda Ohlson commented
Why email logs are not for everybody but only for admins? This not very handy as we wish to set privileges to employees, but it's necessary that all to be admins because to see the email logs is a must. Then another thing which was pointed out is the below, we really need to se what email consists, it's good customer service. It's embarrassing if we need to ask from guest, what emails they receive from us.
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Betty Devos commented
history records of sent items are crucial, in my opinion. Guests can indeed refer to it and now we do not know what or when it was sent.For example, if it concerns a survey via booking.com, you can find the messages sent there, but this is not the intention of a PMS system that values innovation, right?
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Madeleine Rohde commented
I agree too Frank Blattl. If a guest is "rejecting" the offered and agreed rate when checking-in we can´t see the content of e.g. the confirmation mail and condition the guest booked once via MEWS. All we can see ist when a mail was sent and the underlying occasion/ event. An dall we can do in the end is ask the guest if he/she may show us the mail as proof.
Hoping to get more transparency on this! -
Frank Blattl commented
It is a must as rates and cancellation policies could change and guest refer to the email they got from the system, but the hotel cannot view them. Even mistakes in texts and links could be easier emended.
So, we also hope this function comes soon. -
mko commented
I think this idea could be merged with this one: https://feedback.mews.com/forums/918232-commander-pms/suggestions/38735692-e-mail-log-in-profile-reservation
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mko commented
That would be important for us as well. We would like to see the content of the automatically delivered emails. It happens occasionally that customers are asking us something regarding the mails that are send from Mews. The only thing we can do then is to ask the customer to forward us the email which makes us look a little unprofessional. So please add an option to have a look at the sent emails.
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Hello,
We have recently added a feature called "View sensitive" reports which limits employees from accessing sensitive financial reports such as the Accounting, Manager, and Merchant Balance reports.
You can find more information about this feature in our release notes page.
In addition to that, we also have multiple privileges that will restrict your housekeepers from accessing your guest related sections in Mews. You can add more information related to this in the Mews guide:
https://help.mews.com/hc/en-us/articles/360001853258-Create-or-delete-an-employee-profile.
Please let us know if you have anymore feedback with regards to the permissions for your housekeeping staff.