113 results found
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space type
Hi, there is limited "space type" to choose from, and not always describing the product.
Could you add a option to make new "Space type" yourself, or at least add more options like cabin and lodge so it easier to keep types appart17 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Permanently delete a cancelled reservation
A canceled reservation still appears in the guest's navigator, would it be possible to choose which of them to permanently delete?
I offer my guests different spaces or tariffs, they choose one, and then the others end up being canceled but they are still present in their navigator, cutting it up. I wish I was able to delete the irrelevant ones.8 votesHello from the Mews product team,
Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Kind regards,
The Mews Team
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Ability to delete bookable services
Currently, once created, bookable services can never be deleted. If you create some by accident you then have to live with them as they take up valuable up display real-estate (and increase the time it takes to figure out what to click on).
Please introduce the option to delete those (either from the property or from the support level).
11 votesHello, we are happy to inform you we have enabled service deletion in Mews.
Bookable services can be now deleted if there is no space category or space feature or reservation linked to them.
Best regards,
Martin Kucera
Product Manager
Mews -
Rateplan per spacetype
MEWS should allow for the users to create rates per spacetype. Currently any rate we create is available for all spacetypes. This results in very slow availability request responses.
5 votes -
Multiple Accounting Categories - no show charging
Allow in the new spacetime for multiple automated no show charging. Currently customers can only select one accounting category for no show charging. When applying multiple business types in one system (which we do already), the system should also cater for multiple no show charges.
15 votes -
Move a reservation group to a different space category in bulk
In case of group bookings, would it be possible to select several rooms which have the space category to move them to another space category instead of doing one by one?
2 votesHello Mewsers,
Thank you for your updates.
Did you know you can move multiple reservations in a group to a different space category from the properties tab?
You can learn more about how the action is performed in the guide linked below:
https://intercom.help/mews-systems/en/articles/4339329-how-to-upgrade-and-downgrade-a-reservation
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Optimize Space Allocation Improvements
A way to only use the Optimize Space Allocation on a selection or Rooms. Specific room types or a selection of any. Locking and unlocking half of the rooms which can't be moved multiple times a week is quite a hassle.
12 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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Non residential packages
Would be good to have feature where you can build a non residential package, that is not linked to accommodation. Foe example we have a spa and we do spa days. a meeting room where we have day delegate package.
You can create the package but you cant book the package as there is no "management accounts" or ability to add function space in Mews
4 votesHi, this functionality is now available in Mews through "multiple services": it is possible to create a new service and start offering non-stay packages such as office, meeting room or parking, even to guests not staying in your hotel. Follow this guide to set up a new bookable service: https://help.mews.com/s/article/create-new-bookable-services?language=en_US
Best regards,
Martin Kucera
Mews
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being able to filter the availability screen by space category
it would be great if you would be able to filter the availability report per space category - when you have several space categories, you are not able to see everything on the one screen and are not able to see the space category or date when scrolling further to the right on the time line
6 votesHello Mewsers,
Thank you for sharing your feedback with us.
We are happy to inform you that we have introduced a filter for space categories in the new availability and occupancy report.
You can learn more about this report in the guide linked below:
https://help.mews.com/s/article/Availability-Occupancy-report?language=en_US
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Visible notes/tasks inside billing.
Visible internal notes/tasks inside guests folio billing. So much wasted space. All that space can be used for notes or tasks. Me, personally, i live in billing and i am always there, if you ask me, its the most used window. So i would really love this idea come true. So that all internal notes or tasks about this reservation can be viewed inside billing. Just an idea which i would personally find very useful. Or at least something where we can leave the notes for our colleagues.
6 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
Mews Team
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Painful photos uploading
The way we upload photos today in space categories is... archaic. One photo at a time, no tags, no way to describe the photo. The way you move photos order is also not efficient.
For a company like ours who has sometimes 50 photos per chalet, it's a nightmare :)
Please build a real "media section", where you can upload as many photos / videos as you want in one time. You could add tags and description for each photo / video.
3 votes -
THE SPACE CAN NOT BE MOVED AS THEY WERE BLOCKED
IF I HAVE A GUEST IN A ROOM FOR 10 NIGHTS AND IN THE MIDDLE OF THE STAY I NEED TO CHANGE THE ROOM NUMBER I CAN NOT DO THAT AS THE OTHER ROOM NUMBER OF SAME ROOM TYPE WERE OCCUPIED BEFORE SO IT BLOCKS TO CHANGE THE ROOM NUMBER IN THE MIDDLE OF THE STAY
KEEP IT EASY AND SIMPLE WHY TO CREATE A HUSTLE FOR YOURSELF AND FOR THE FRONT DESK.
KEEP LAYMAN SYSTEM
14 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)
Report for extended and/or shortened bookings for a selected period of time (per rate per segment etc.)
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Option to filter by booking type (segment) in Reservations Overview and Space Status
Option to filter by booking type (segment) in Reservations Overview and Space Status
Segment filter in Reservation Overview
Segment filter in Space Status7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
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Resources (parking lots, meeting rooms, co-working spaces and others) can be offered through multiple services
A hotel is not just rooms and beds. There are many resources in each hotel. There can be co-working spaces, parking lots, conference rooms, kitchens, sport courts, bikes or boats, sports equipment etc. (the list could be literally endless) and we want to manage them in the system and offer them to the guests just like we offer rooms and beds today. It would allow us to boost the non-accommodation revenue and diversify the hotel's business.
76 votesDear Mews Customers,
I have a fresh update from our development.
Solution for parking, office and meeting room management has been live and helping hundreds of Mews customers diversify their revenues for quite some time.
With the recent release of hourly reservations (details here https://releases.mews.com/en/introducing-hourly-services-to-maximize-your-revenue-PuFPZIwq), we are making it even easier to manage these services.
In the coming months, the team will be focusing on improvements for long stays (pro-rata, precise reporting, flexible products & housekeeping intervals etc.)
If you wish to start using some of the new bookable services, please, reach out to your Customer success representative or follow this step-by-step guide https://help.mews.com/s/article/create-new-bookable-services.
Kind regards,
Martin Kucera
Senior Product Manager
Mews
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Option to create “Dummy” Space Categories
Idea:
Having Dummy spaces is immensely helpful for hotels, so we can place those guests over there. These are those guests who are not going to arrive or who have booked with an invalid cc. By placing the reservation in dummy, we keep them on a waiting list, while at the same time keeping the reservation active on the OTA channel!
It allows us to give preference to guests who pay and weed out fake/ fraud bookers
Dummy allows us to directly release the room online and keep the timeline sorted, without having to change the occupancy/ availability manually every…
23 votesSpaces without assigned categories can be used for this purpose.
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To be able to make a report regarding the Space Status by date
To be able to make a report regarding the Space Status by date, so one could know the exact Space Status (Dirty/OOS/Inspected) on a certain date in the past.
Right now, if one changes the date on the Space Status Report, it will pop up today´s info.9 votes -
Add additional classifications for preferred space features
We would need MANY more classification-items, such as Low floor, soundproof room, bathtub etc.
33 votesHello,
Thank you for your suggestion. Would you be able to send us a list of the additional classifications that you would like to apply?
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graphs
so instead of graphs and drawing on the dashboard it would be great just to have name on it and when we click on the icon it gives the further details that was we can make the dashboard look much more clean and make more space
8 votesHello from the Mews product team.
Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered.
Thank you for sharing your suggestions.
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Space Status report filter - arrived and staying
The space status report filter does not have the option to filter guests that have arrived and the guests that are staying.
Currently, only one of them can be chosen.Please add an additional filter option to do both.
7 votesHello from the Mews product team,
Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.
Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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