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Payments

The Payments forum is your dedicated space to share ideas related to payments - where all things fintech come together. The forum categories:

  • Automations: Share anything we can automate in accepting or consolidating payments
  • Chargebacks and fraud: Discuss ideas for preventing and handling fraud and chargebacks
  • Financial services: Explore ideas related to Mews financing and additional financial services we offer
  • Payment methods: Propose new payment methods or enhanced functionalities for existing ones
  • Rules and policies: Share ideas about the workflows you need to support
  • Other: You have something that doesn’t fit into the other categories? Put it here

Payments

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100 results found

  1. Allow maestro (debit card) Payments

    More and more people are ordering things over the internet by just paying with their debit card and using maestro.

    It is time for mews to integrate a system where the guest can immediately pay with a debit card and does not have to worry that he does not have a credit card.

    OTA's are accepting debit cards and the hotels can nothing do with it.

    11 votes
    3 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  2. Multiple payment methods online check-in (iDEAL)

    At the moment the only payment method when checking in online is with a credit card. It would be very useful for us in the Netherlands if guests could check-in online with iDEAL and fulfill the payment in advance.

    16 votes
    4 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Payment alert

    When opening a guest bill in check out, a pop up/alert that tells you something that we can plan in advance, so that we don't need notes somewhere to remind us what to tell the guest.
    SO that we don't miss notes or important informations

    17 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  Adminjord.sips (Product Manager, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  4. Twint, payment method in CH

    Twint, Swiss payment method

    30 votes
    3 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  5. Uitstraling factuur

    Uitstraling factuur, layout ziet er niet mooi uit, Mogelijkheid om dit aan te passen naar onze wens, nu zijn er maar paar aanpassingen mogelijk

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  6. Add the external payment method "direct debit" (prélèvement in French)

    For Appart hotels with long-term rental (monthly basis), there is a request of being able to post an external payment that could be named "direct debit".

    11 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminJovana Anicic (Admin, MEWS) responded

    Thanks so much for this idea, we are moving it to idea to upvote section - you can share link with your colleagues that are interested in having this functionality. Many thanks!   

  7. INTERAC payment method

    Interac is one of the most popular payment methods in Canada. Enabling this payment method for Canadian properties will help with implementing Mews Payments in Canada.

    2 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  8. Allowance for more than one trigger for Automatic Settlement

    Currently guests can online check-out with a balance to be paid on their bill, usually Food and Beverage items. This needs to be mitigated to streamline the customer's journey. As of now, automated settlements can be created for stays with only ONE trigger, however there needs to be the allowance for TWO triggers. The first one to charge for the start of the stay, and the second to charge at the end of the stay for items that were consumed after the first automatic settlement.

    1 vote
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  9. Payment method VIPPS

    Is there a possibility to connect the norwegian payment system VIPPS to MEWS? VIPPS has many different features, and we would need to have it as a realtime payment.

    9 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  10. Integration with Mollie

    In Belgium there is a culture to pay with Maestro or your bank app (scanning QR code). Mollie allows businesses to offer the clients these payment options.

    As a lot of people don't have Visa, Mastercard or Amex in our country. These maestro or QR code payments are the only alternative.

    OTA's are offering these payment options. We are thus missing out on a lot of direct bookings as they just can't pay.

    If the integration is not possible, mews should at least have this included (at least maestro payment) in the merchant.

    3 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  11. Guarantee payment

    Mainly for student and long stay activities, we need that Mews manage payments for guaranty. This payment is done by customer at beginning of reservation and put into bank in our side but doesn't corresponds to any sale.
    At the end of reservation (1 year after or few months after), if there is no damage in the appartment, we will give back to customer this payment for guaranty. if there is damages in appartment, part of payment guarantee amount will be give back to customer, other part will be kept and a product of "appartment damages" will be add to…

    6 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    on the roadmap  ·  AdminMedina Vultur (Admin, MEWS) responded

    can we done as part of the Long Stays recurring payments functionality. We already offer a flow for incidental. for this scenario the amount has to be hold for longer period of time. 

  12. automating Booking.com prepayments

    It would help if pre-paid OTA reservations were automatically processed as prepayments in Mews.
    This would save manual work, avoid errors and prevents the guest accidentally paying twice for the reservation at check-in.

    4 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  13. other email for payment request

    We would like to be able to send the payment request to a different email adres so the payment will be done on the guest profile but can be done by a different person.

    11 votes
    4 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  14. Refunds on cc

    Hello, we need to be able to do refunds on a credit card, sometimes higher than the amount paid, in case of complaints and original payment is done via an agent. We sometimes need to give the guest a quick solution. With other payment providers this is optionable but with Stripe this doesn't work.
    Preferably processed after Accounting approval only.

    3 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  15. afficher les 4 derniers chiffres d'une Amex

    Pour déclarer une carte invalide sur un OTA il faut donner les 4 derniers chiffres de la carte. Mews n'en montre que 3 pour une amex. Il serait judicieux de modifier vos paramétrages pour que nous puissions en voir 4.

    6 votes
    1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?

  16. Process Dankort Debit Payments

    80% of all Danish people have a Dankort Debit card, however only 20% if Danes own a credit card. By having Mews process Dankort debit cards, three times more payments can go through Mews instead of relying on a 3rd party payment processor.

    1 vote
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?

  17. Implement ALL payment methods (via Mollie payments)

    Many hotels are asking for multiple payment methods (like PayPay, Ideal, Sofort).

    Why not interface with MOLLIE?!

    A payment platform that integrates all of these payment methods (+ many more) for a relatively low monthly fee plus transaction fees.

    (For example Ideal is expensive via Mews: 50 Euro(!!) per month for only using Ideal PLUS transaction fees of 0,45 cent (via Mollie 0,29 Cent)

    Check: https://www.mollie.com/en/payments for possible payment methods:
    - All major credit cards
    - Apple Pay
    - Ideal
    - Paypal
    - Klarna
    - Sepa
    - Bancontact
    - Cartes bancaires
    - Giropay
    - KBC payment
    - EPS
    - Belfius…

    9 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  18. Pay by link

    Create a payment page in just a few clicks and share the link with our guests. This development would allow us to share the link in email, text message, web chat and WhatsApp private conversations with our guests. We should be able to choose between debit or pre-authorization.

    10 votes
    1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?

  19. payments to mews dashboard

    create dash board showing the payments due to mews and invoices flagged by mews as paid

    3 votes
    0 comments  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminJovana Anicic (Admin, MEWS) responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  20. payment verification status

    We suddenly see cc payments coming through as "verifying" and in a high number too. this causes huge confusion for the guests and often frustration as well as they have to wait for codes from the bank which don't always come through immediately. A lot of guests think we are charging them twice and complain about the procedure.
    we are therefore more and more steering away from using Mews payments and charging through the pdq machine instead.
    any reason why this has changed?

    2 votes
    1 comment  ·  Payment methods  ·  Admin →
    How important is this to you?
    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,


    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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