127 results found
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3 votes
Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Show only requested category, not allowed
The goal is to be able to upgrade the guest without spoiling the surprise from the navigator.
1 voteHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Read receipts for Mews messaging
Include read receipts for Navigator messaging so property and guests is able to see whether the message was read.
3 votesHello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Option to edit or disable mandatory OCI/GDPR mail
We are having a lot of discomfort with the tone of voice and content of the email that gets send out automatically after booking, and thus being the first email that guests receive after they make a booking. The mail starts with "At <PropertyName>, we are dedicated to your leisure..."
This email cannot be disabled, nor can it be edited to OUR tone of voice. As our property isn't actively using online check-ins, this is for our guests a pointless email. (except for the GDPR notification) After this mail, we are still forced to send a confirmation mail, upselling mail…
28 votesHello from Mews product team!
Good news! You can now request disabling of the “Customer added” email (also known as “Account created”) through our Support.
Based on several feedback sessions with many of you this solution is looking to be the best one (comparing to e.g. email customization).
Thanks for all your inputs.
Aneta -
Automatic replies for direct guest messaging
We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.
Another option would be to have the option to shut down the chat function completely or to be notified by an email.
28 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Staff is aware whether the chat message got resolved
Is it possible to have some kind of "no reply needed" button for the messages box (guest chat). Sometimes there are cases that the guest has sent the message and then called for us so there is no need to reply for the message anymore. It would be great to have the button to mark for the other employees that this case has been closed.
If I log in to the MEWS systems I immediately see that there are new messages arrived. Somehow the messages sometimes seems to be unread even tough someone else (my colleague) has already replied with…
12 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Modify or cancel bookings online
Allow guest to modify or cancel the booking in Guest portal
179 votes -
Quotation should be able to confirm regardless to which email address it has been sent
When you send a quotation to a custom email address, the guest will not be able to see their proper quotation, this is only possible when you send it to their own email. They can not use the blue "confirm" button due to a bug in the system. Please have this fixed, it occurs many times that we have to send the quotation to another address.
9 votes -
Display only first name or first name & initial in guest messages
Currently when messaging a guest through the Mews Messages platform the full name (or whatever name is set in the employee's profile) is displayed to the guest. This is very uncommon and I don't know a single platform that provides the first and last name of a customer support employee. In addition we should be able to give our staff protection from any harassment they could receive as a result of this. As a temporary fix you can remove your last name from your employee profile but this isn't ideal.
12 votesHello Mewsers!
Good news! Because privacy of your employees is very important for us, from now, your guests will be able to see only the first name of employee who is replying in the chat.With the first name, communication still remains personal but does not expose any sensitive information about your employees.
Have a great day and thanks for feedback you provided,
Aneta, Navigator Product Manager -
Hi, could there be an option to get a notification (on email) once you recieve a message from the guest via Navigarot? This would be very he
Hi, could there be an option to get a notification (on email) once you receive a message from the guest via Navigator? This would be very helpful.
7 votesHi Mewsers!
Thank you for your idea.
We’ve not been thinking about this as we believe it’s better to keep the communication at place where the reservation management happens.What are the problems you’re trying to solve with this?
We are aware that some properties would like to keep all their communication at one place. If this is your case, this idea might sound interesting to you: https://feedback.mews.com/forums/918736-navigator-guest-portal/suggestions/40305907-omnichannel-communication-in-mews
Have a great day,
Aneta -
New mail templates and customizations
New e-mail templates and e-mail customization options
350 votesWe delivered customization of all emails which Mews send to guests.
We will start collecting new feedback for missing placeholders and other things separately
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Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
342 votesHello from the Mews product team. Unfortunately, we are not going to work on this request in short coming. Though we might in a longer term. If it is the case, we would re-open the opportunity.
Thanks
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Places: new classifications
When creating places in Navigator, it would be nice with more classifications to chose from. "Museum", "religion", "point of interest" are some that would help.
2 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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QR code statistics
Reservation confirmations include a QR code. It would be great to be able to track statistics on the number of flashes of this QR code.
4 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Booker to preview reservations in Guest Portal
It is strange that "Bookers" are not able to perform 'Confirm' or 'Cancel' actions on an Optional booking as a Booker has generally been tasked with the full flow of creating / updating reservations
13 votes -
Arrival and departure date to download onto online booking form
If the arrival and departure details can be downloaded onto the online form then this would suffice for an official registration form and would eliminate the need to print a registration form on guest checkin.
2 votesHi Mewsers!
Check-in can now be completely papereless. Guests can now sign digital registration cards in Navigator before arriving!Now, when guests check in online, they’ll provide all of their legally required info and their signature to create a digital registration card. Arrival and deprature date are the part of the registration card.
We’ll store the signed card on the customer profile in Mews in Files section. https://help.mews.com/hc/en-us/articles/360010283757
For more information check the release note at https://releases.mewssystems.com/.
Have a great day,
Aneta -
Space number displayed in Guest portal
I’m traveling & staying only in Mews properties. My memory is not that great and would be amazing to see the hotel address and quick link to maps as well as after check-in show my space number. Would appreciate it as Mews hotels’ guest!
5 votesHi Mewsers!
Thanks for the idea and voting.
Some while ago we actually released the property address together with link to Google Maps to Navigator – guest can find it in Reservation details section.He can also download Apple Wallet to his iPhone/iWatch (iOS feature only) where he can find this info together with his reservation details. It’s very handy as it gets downloaded to his phone. If you want to provide such a feature to guests add Apple Wallet placeholder to your emails. You can find the placeholder and instructions how to add it in our guide: https://help.mews.com/hc/en-us/articles/360001840877-Set-up-emails
As space number is not displayed in Navigator yet, let me edit the name of this idea.
Have a great day,
Aneta -
User friendly datepickers / mask fields
Many users have experienced trouble with the datepickers available in Mews Navigator and Distributor. Rather than selecting years from a dropdown or typing it in a field, it is currently required that users scroll back to the correct year before they are able to select the correct month and date. Implementation of more user-friendly datepickers could both eliminate confusion and frustration, making date selection much easier.
49 votesHello from the Mews product team. We are so pleased to let you know that the new version of this feature request has been released.
Thank you again for sharing your idea!
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Option to update/add payment card details in Navigator as separate flow
The credit card details cannot be added to a reservation without having to fully update the personal data (especially passport number).As discussed in our meeting, is there a way to change the navigator, that guests can also create/update credit card details without being forced to share personal data?
5 votesHello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
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Navigator 2.0 Messaging
The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.
19 votesHi Mewsers,
Thanks a lot for voting for this idea. As this idea is a bit too generic I have created the ideas which arised from this one:https://feedback.mews.com/forums/918736/suggestions/40305979
Please feel free to vote on them or create the new one.
Have a great day,
Aneta
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