Automatic replies for direct guest messaging
We would like to reply with automatic messages to direct guest messages, to make sure our guests are not waiting for an answer too long. This would come in handy during the weekends, when no one is in the office.
Another option would be to have the option to shut down the chat function completely or to be notified by an email.
Hello from the Mews product team. Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.
Matthias Hautekiet commented
There should be an option to add an out of office to chat messages when the hotel is closed (ie. annual closing...).
Luigi Orsini commented
and/or have editable templates to choose from for answering, like on the extranet at Booking.com.