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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
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Guest Experience

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62 results found

  1. When creating employees it would be useful to have an option to enforce two factor authentication. This could apply by user, so that those in more critical positions have to use 2FA (managers) where we could leave it off for housekeeping, etc

    7 votes

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  2. Registration card must be printed both in French and English.

    8 votes

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    Hello from the Mews product team.

    We are very happy to inform you that we currently support the ability to print registration cards in multiple languages, including French.

    Each registration card is printed based on the guests nationality as set up in Mews. For example if the guests Nationality is French, registration cards printed for that guests will be in French. The same process can be applied for gusts of multiple nationalities.

    Thank you again for sharing your idea!

  3. 71 votes

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  4. For guests that are traveling with children, it is nice to give them a discounted price for some stay products, such as breakfast or excursions. Implementation of pricing for children can help to alleviate some of these costs for your customers and make pricing more attractive for families.

    295 votes

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    released  ·  30 comments  ·  Guest profile  ·  Admin →
  5. Company profiles are very important to keep track of business travelers and are used to analyze data regarding corporate stays. For this reason, it is always important to keep company details up to date. As many companies change or if there are any duplicate profiles, it could then be very useful to implement company profile merging, similar to the feature available for customer profiles. This addition can help keep all profiles up to date and encourage consolidation in your property's system.

    163 votes

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    released  ·  16 comments  ·  Guest profile  ·  Admin →
  6. For B2B sales, save enterprises contact and travel agents contacts in entreprises and travel agents instead of customers

    7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  7. Attaching the profile of the customer to the profile of the company will reduce the amount of manual work and help all future bookings make even more accurate.

    82 votes

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    released  ·  4 comments  ·  Guest profile  ·  Admin →
  8. 16 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  9. 11 votes

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    released  ·  1 comment  ·  Guest profile  ·  Admin →
  10. 10 votes

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    Hello from the Mews product team 👋


    Thank you for sharing your feedback with us!


    We’re happy to let you know that your requested feature has now been released and is available for all new onboardings when importing from OTAs directly, most channel managers (if they provide us with the information to import automatically) and via the Excel import sheet.


    We really appreciate your input and support!

    Yours,

    Ettore Zotarelli

    Senior Product Manager - Growth

  11. 9 votes

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  12. 9 votes

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  13. Notes are often added to reservations and meant for a specific department. To help clarify who each message may be intended for, notes functionality could be expanded to include a field for department. This labeling could help eliminate confusion and notify each team about important information.

    38 votes

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    released  ·  mathias.coudert responded

    Hello from the Mews product team. We are so pleased to let you know that your feature request has been released.

  14. 9 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  15. 5 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  16. 7 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  17. 6 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  18. 19 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  19. 15 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
  20. 8 votes

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    released  ·  0 comments  ·  Guest profile  ·  Admin →
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