224 results found
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Link to update credit card details
Have the possibility send a seperate, secured link just to update the credit card details (not through online check in, but prior to booking) when guests want to book through e-mail, so guests can update their cc details without having to call or send the details through email.
31 votes -
Offer alternative property when selected property is not available
In an Enterprise environment with multiple properties, the BE should offer an alternative property if the selected property is not available. Thus offering the possibility to cross-sell rather than lose the booking.
9 votes -
Videos for the space categories in Booking Engine
In addition to the available photos, would like to upload videos of the different space categories
10 votes -
Option to book more than one property
The idea is that when a guest books one of our properties, he will be asked if he wants to book another as well.
E.g. A guest books a stay in Vienna. After the booking was completed he gets ask if he wants to book a stay in Munich as well and when clicking on it he gets directly to the booking engine of the other property.1 vote -
Hide Categories without availability
For us, there is no reason for still show any categories without availability. It's only a distraction to the potential guest. Please add a function which allows to hide the non available categories.
3 votes -
Booking gaps
Booking gaps should be automatically overridden by the MLOS. For example, if the MLOS is 5 but there is a gap of 3 or 1 night, it should be automatically bookable. This is especially important for smaller properties with individual room categories.
1 vote -
Phone number recogniztion when booking
When guests are filling out mandatory fields in the booking engine, such as their phone number, they can fill out a number that does not exist and the booking engine will accept this as a phone number (e.g. just the number "0").
It would be helpful if the booking engine would recognize phone numbers as a valid phone number, so we have all contact details we may need from the guest after they make the booking.
26 votes -
Be able to enter the address for each space category
We manage several holiday rental units and the different space categories have different addresses in two different cities.
Currently the property address is placed in the general settings tab. The address placed in the general settings tab is the one that appears in the booking confirmation message for reservations at Mews booking engine in at tahe " How to get there" field.
We've tried to leave the ‘City’ field in the general settings tab blank, but it's not possible because it's a mandatory field.As the different space categories are located in two different cities, the fact that the address…
1 vote -
Restricted campaing code is not giving any information
When campaign code is restricted, booking engine should show this to the guest "the campaign code is not available this date, please try another date"
At the moment Booking Engine is showing only available rates and not giving any information about the restricted campaign code.1 vote -
Display hourly availability in BE
Guests would need to try and book slots hoping there is availability. In high demand services this would mean several tries to book a time slot until sucessful. Better option would be to allow properties to display their availability for hourly services too for a better UX
8 votes -
Room and table reservation in one go
When you are in the process of booking a room you should be able to make a table reservation in the same process. The table reservation should be linked to an inventory.
9 votes -
Custom Photos for Individual Booking Engines
To customize the guest journey for distribution partners, we would LOVE to see the ability to customize background images for individual booking engines for accommodations as well as for availability blocks. Not only will examples of this experience help get distribution partnerships over the finish line, but it will also create a custom and personalized experience for the relevant guests. Furthemore, it creates numerous opportunities for cobranding.
4 votes -
to extract a report or filter to retrieve only reservations from certain Booking Engine
- To extract a report or filter to retrieve only reservations from certain Booking Engines
2 votes -
Allow to start the booking process with room type or package
I design websites for hotel and am working on the first site where Mews needs to be integrated. It surprised me to see that it is not possible to link to a specific room or package in the booking engine.
Every hotel website I worked with wants a page on their where they describe and promote their room types and packages. It makes perfectly sense to add a [Book now] button to that description, which raises the expectation that you can directly book that room type or package with a click on that button.
Unfortunately this is not possible with…
9 votes -
Display Settlement Rules + Cancellation Policies on Booking Engine
Currently - settlement + cancellation policies are not visible to the guest in the booking engine. So for each rate code - we have to manually insert text to describe this in multiple languages.
Most other Booking Engines display these rules by default during the booking-process online. Mews should be able to auto-generate this text - in multiple languages.The proposed solution would remove potential mismatch/errors between text & rules , save time for the user, and create a more sellable text to display rather than focusing a lot of the text to rules regarding the reservation.
30 votes -
invoicing, attach voucher number
Add the option to "safe" information on a bill/invoice for future reservation.
For example:
Be able to attach referens and voucher numbers to the bill. I have noticed you can only attach the information when you are abou to send the invoice.
2 votes -
Allow guest to change booking dates
Currently any direct reservations cannot have a date change action completed by the guest. The only option is to cancel and rebook. Or contact the property to change the booking stay dates.
Other PMS and OTA tools have this functionality, can this please be developed so the guest has full control of their reservation?2 votes -
Split capacity by day of the week
Is it possible to offer a specific room type in weekends only to at least 2 adults and 2 kids, and on weekdays also to guests without kids?
1 vote -
multiple guest entry
when booking multiple rooms, it should become possible to add ALL names for the rooms, especially when different room types are combined.
we have several corporate clients for whom we provide a seperate booking engine, and they sometimes book multiple rooms at once but do wish to specify the name per room booked.
34 votesHello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.
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On line booking of extra
Unfortunately, it is not possible to book an extra on a specific day on your online booking.
This is quite problematic for us as one of our extras is the Saturday buffet, which of course we only sell on Saturdays.
The same with Christmas menu. This is also only served on Christmas Eve 😊At our Place we only sell minimum 2 nights stay.
1 vote
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