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Guest Experience

The Guest Experience forum is for the ideas that could positively impact your guests' journey through every touchpoint. Use the categories below to curate your feedback:

  • Booking engine
  • Communications
  • Digital and physical keys
  • Guest portal
  • Guest profile
  • Kiosk
  • Loyalty
  • Other

Guest Experience

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166 results found

  1. Read receipts for system emails

    3 votes

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    0 comments  ·  Communications  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  2. Navigator 2.0 Messaging

    The messaging feature helps connect guests directly to the staff currently available at your property. Additional features to this messaging system could help improve communications by integrating platforms and making it easier than ever for your guests to access and use.

    18 votes

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    2 comments  ·  Communications  ·  Admin →
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    idea to upvote  ·  AdminSasha Collecutt (Admin, MEWS) responded

    Hello all,

    This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 

    Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

  3. Internal messaging improvements

    11 votes

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  4. Optional `After check-in` and `After checkout` emails

    Currently, you can enable or disable automatic sending of these emails. However, with this idea, you could specify to whom you would like or wouldn't like to send 'after start' and 'after end' emails

    11 votes

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  5. Split {detailsHTML} into separate fields

    9 votes

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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  6. Add `Not stated` email subscription status

    5 votes

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    idea to upvote  ·  0 comments  ·  Communications  ·  Admin →
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