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Email for updating CC details - Improvements

Improve the credit card email by giving you the option not to send it to the guest.

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Ellena shared this idea  ·   ·  Report…  ·  Admin →
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idea to upvote  ·  AdminSasha Collecutt (Admin, Mews Systems) responded  · 

Hello all,


This status update is part of our ongoing work to simplify and streamline how our UserVoice feedback forum operates. We are reducing the number of statuses to two (Idea to Upvote + Released) to help manage expectations about where each idea stands and to minimize the number of status updates required from our product teams. Our product team reviews everything you share, and we might reach out for more info if we need it. 


Thanks for your patience as we work to bring your ideas to life! You can learn more about the changes coming to UserVoice from this post in the Mews Community.

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  • odile CasaÔ commented  ·   ·  Report

    When you have a contract with a company and that company is billable at the end of the month, it does not make sense to ask the occupant to give his credit card. It causes a lot of business problems for my company. We should have an option not to send the credit card email.

  • Jesper Sandberg commented  ·   ·  Report

    e-mail should be optional or editable so that the guest gets the correct information on what mews is actually asking for.

  • Anonymous commented  ·   ·  Report

    would be great to have the setting that you can chose which rate codes don't get these emails

  • anais commented  ·   ·  Report

    When a CC is entered manually by the hotel, Mews automatically send an email to the client saying that there is no CC to his profile, so as to check if it really is his CC. This causes misunderstanding with our clients. This email should be optional.

  • Alex Roozendaal commented  ·   ·  Report

    For some companies or regular guests, the credit card details are not required. Now they get several emails from Mews, asking for the credit card details. Even if this is not needed by the hotel.

  • Alex Roozendaal commented  ·   ·  Report

    Regular customers and companies get several reminders by mail asking to update credit card details. This while the hotel do not need always credit card details. Now it is not possible to switch this of for these clients.

  • Grave Samuel commented  ·   ·  Report

    Pourrait on ne pas envoyer de mail lorsqu'un client nous transmet ca CB en direct ?

  • Nah Dja commented  ·   ·  Report

    Add reservation origin & ta/company to failed settlement email