Configurable Additional Email Recipients for Automated Reservation Communications
Allow properties to configure additional recipients for automated reservation-related email communications, rather than limiting delivery to the Reservation Owner/Primary Guest only.
Problem Statement
Currently, automated guest communications such as the After Check-Out Email are primarily sent to the reservation owner. This creates challenges for properties where multiple stakeholders should receive guest communications, including:
- Travel arrangers or executive assistants
- Company booking contacts
- Group coordinators
- Spouses or accompanying guests
- Property-defined operational contacts
- Guests who change ownership or contact information during the stay lifecycle
As a result, properties must manually forward communications or create workarounds outside of Mews.
Proposed Solution
Introduce a configurable setting that allows properties to define additional recipients for automated emails sent from Mews.
Potential configuration options:
Option 1: Reservation-Level Recipients
Allow users to designate one or more contacts on the reservation as recipients of automated emails.
Example:
- Reservation Owner (default)
- Accompanying Guest
- Company Contact
- Custom Email Address
Option 2: Communication-Specific Settings
For each automated email type, allow properties to choose recipients.
Examples:
- Pre-Arrival Email
- Check-In Email
- Payment Confirmation
- Invoice Email
- After Check-Out Email
Option 3: Additional Recipient Fields
Provide an "Additional Email Recipients" field on the reservation that can automatically receive selected communications.