Enhance Calendar Functionality in Booking Engine to Improve Guest Experience in the LLMs (such as ChatGPT) and Reduce Conversion Loss
Why this matters:
At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.
Description:
The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:
A more intuitive calendar interface that allows guests to easily select check-in and check-out dates.
Real-time visibility of nightly rates per date.
A clear overview of availability to reduce misinterpretation of "unavailable" dates.
A smoother experience when adjusting length of stay — the current picker often resets, causing frustration.
These enhancements would significantly reduce booking friction and better support guests, and the hotel as it's costing us extra commission.