10 results found
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Capture guest ID during online check-in
When guests check-in online, we still require them to come to the Front Desk to provide an ID and their home address. Capturing it during the Mews guest journey makes more sense. Guests often say "what is the point of checking in online if I have to come to the Front Desk anyway." The "online check-in" thus annoys the guests as having to do extra work.
1 voteThank you for submitting this idea. I'm happy to say that this is on the roadmap. We are still in the exploratory phase but plan to add this functionality in the future.
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The option to change the standard text when no more rooms are available
When the visitor of our booking street clicks on a date on which we have no availability, he or she will receive the advice to select another date or to contact our reception (by e-mail or by telephone). Currently it is impossible to change this text.
We notice that our reception is now receiving many calls regarding our availability. In most cases, the caller reacts with disappointment, because providing these contact details incorrectly suggests that a room is still available.
The option to change this text would be greatly appreciated.
8 votesHello,
we are currently changing the way how we will show no avaliability and we will put this change into it as well, so we are minimizing the impact on the property.
Thanks a lot for good input.
Jan from B2C Team
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Upselling during the Guest Journey
Create an option to upsell guests with add-ons, products, services and room upgrades during the guest journey.
Guests should be able to book additional services, products even after they create their booking.
164 votes -
Customer email log
It would be very nice to retreive send emails to check the old price, products, date etc.
58 votes -
Limiting number of rooms to be booked in one go
To place a limit on the number of rooms available to be booked in one go. Many properties consider 9+ rooms a group reservation that has different payment, cancellation and packaging rules. Currently one person could book out the entire hotel before being able to apply a dynamic rate adjustment to increasing occupancy.
166 votes -
Display voucher rate only
When using voucher code, only display voucher rate attached to it.
The use case: sometimes the rate attached to the voucher code can be actually more expensive than the standard rate (corporate rate) and customer should not see the cheaper ones.100 votes -
15 votes
Hello Mewsers,
We are currently working on expanding segmentation reporting in Mews.
Soon you will be able to “group by” booking source which will show you the original source a reservation was created in before it is passed to the the channel manager, and finally Mews.
Keep eye on our release notes page for more updates.
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10 votes
Hey Mewsers, Good News! We started working on your feature request and [headline of the feature] will be available soon.
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Booking engine - products on extra page
Show products on separate page in booking engine
12 votesHey Mewsers, Good News! We started working on your feature request. Remember, keep up to date with our releases by checking out our release notes - https://releases.mews.com/en and come and visit our monthly webinars!
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Customizable Online Check-in requirements
As many guests utilize online check-in before arrival, it is currently designed to ask for only legally required details as part of the form. Many properties, however, would prefer to collect specific pieces of data that may not be included as part of that legal obligation. For this reason, implementing optional or customizable fields for online check-in would help properties to prioritize the data that is valuable to them.
352 votesHi everyone, we know this idea was logged a long time ago and we thank you for the feedback and ideas about how to improve the system. We do keep an eye on these requests and how they're progressing and we recognise we have room to improve in terms of providing feedback.
This idea has become a large group of different requests, so I want to clarify the intention and progress related to this. Please do reply and comment as necessary.
We have previously made progress towards a big part of the original intent of this idea by introducing a 'Check in form' configuration in Mews Operations. You can find more details on this in our help guides here. We are not yet marking this as complete until we deliver some further enhancements to which guests the data can be configured for. We plan to share more on this…
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