221 results found
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Show service promotion descriptions in the Booking Engine
The Booking Engine currently shows only the name, image, and price of a service promotion. The description entered in the service settings (e.g., for parking) is not displayed to guests. Please enable service promotion descriptions to appear directly in the “Enhance your stay” section of the booking page.
4 votes -
rates on booking engine
We offer a special 28 days rate. However based on the booking engine capabilities, this 28 day rate only shows up when someone looks to book for exactly 28 days. We need something on the booking engine that allows for a contextual note when someone searches, for example, 15 days, that there is a better price if you book 28 days
1 vote -
Customize the product order in the booking engine
I wanted to highlight the importance of being able to customize the order of products in the booking engine. When you have a large number of listings, it should be possible to manually choose which products appear at the top and are therefore shown to guests first.
This would be a valuable feature for properties that want to prioritize certain products
1 vote -
Allow guests to choose their room number
It would be useful to allow guests to choose their own room number, especially frequent guests who often have this type of requirement
1 vote -
Let customers enter a promo code on the rate page
Have a space to be able to add the promotion code on the rate page if customers have missed the initial search stage of the booking process.
1 vote -
Remplacer "Vous allez payer" (faux) par "Total de votre réservation" (vrai)
Sur l'interface de saisie des informations de carte bancaire il faut remplacer "Vous allez payer" par "Total de votre réservation" parce beaucoup d'hôtels ne demandent pas le paiement immédiat de la réservation.
C'est un véritable FREIN A LA VENTE.2 votes -
Link Vouchers to Specific Booking Engine Configurations
When creating vouchers, the “Booking engine URL” link on the voucher detail page always redirects to the property’s default Booking Engine configuration. For properties using multiple Booking Engines (e.g., one with rate comparison enabled and one without, or different configurations), it would be extremely helpful to have the ability to link a voucher to a specific Booking Engine configuration. This would allow more precise control over the guest experience
2 votes -
Task creation - Upsells section
The new Upsells section released in December 2025 could benefit from clearer information. Currently, if the Online booking touchpoint is enabled for an upsell and an automatic task is also enabled, the task is not created as expected.
Support has advised that automatic tasks currently only apply to kiosk check-ins, not when a guest adds an upsell via the online booking engine. This isn’t obvious from the current setup and can easily lead to confusion.
It would be helpful if this limitation were clearly communicated or, ideally, improved. For example, if a guest adds a Romantic Bed Setup during the…
3 votes -
Show availibility even if there is a stay length restriction
Currently the News Booking engine will show NO availivility for a full month when you click a date on a calendar that has no availability and a two night stay restriction.This is very misleading for someone trying to book as it show the full month is booked. Mews needs to fix this.
4 votes -
Automatic task when specific rate is booked
We have benefits connected to specific rates. It would be helpful if, when these rates are booked, a task automatically appears so we always remember to provide these benefits to the guests.
4 votes -
Apply Voucher Codes to Service Promotions in the IBE
Description:
Currently, Mews does not support applying voucher codes to service promotions linked to a stay service in the Internet Booking Engine (IBE). While vouchers work correctly for standalone bookable services (e.g., parking rates), they are ignored when the same service is added as a service promotion to a stay service.Use Case:
We frequently offer our corporate guests customized or free parking rates. To streamline this process, we need the ability to apply voucher codes to service promotions, ensuring:
-Automatic rate adjustments based on the voucher.
- Accurate inventory management (via bookable services).
- Self-service booking for guests through…6 votes -
Booking Engine: Reduce Cart Abandonment by Shortening the Booking Journey
Current Flow >> Guests go through multiple steps:
""Dates → Room Selection → Rates + Upsell → Summary → Details → Payment Confirmation""
*Extra Pages create more opportunities for guests to drop off.
*For example, the Summary page seems to act as an extra confirmation step before entering guest details and payment.
*Fewer clicks and transitions mean less friction and fewer chances for abandonment.
*Combining certain pages/elements might also have a better customer experience.2 votes -
implement a “+ / –” button so guests can select the desired quantity of certain products
It would be a great idea to implement a “+ / –” button in the Mews Booking Engine, allowing guests to select the desired quantity of certain products.
At the moment, products such as “baby cot”, “gym access”, or “room upgrade” are usually added as one unit, which makes perfect sense. However, for other types of products like soft drinks, mineral water, or snacks, the system still defaults to one unit, even though guests may want to purchase multiple quantities (e.g., 7 cans of Coca-Cola and 6 bottles of mineral water).
Adding a simple “+ / –” quantity selector next…1 vote -
Users miss homepage link on hotel booking engine by Mews
Our Mews booking engine is connected to Trivago, Tripadvisor and Google Hotel Ads. When a user clicks the outbound link in this channels to he is landing on our mews booking engine.
If the user now wants to find out more about the hotel there is no link to our homepage! It would be easy for mews just to link the hotel logo with the respective homepage URL...1 vote -
Reservation with option dates
Wenn wir potentiellen Gästen mehrere Zimmer offerieren wollen, wäre es cool, dass jedes Zimmer im E-Mail einzeln gebucht werden kann. Also das man entscheiden will ob es ein Gast ist mit einem Zimmer aber er möchte verschiedene Zimmeroptionen, oder ob es eine Anfrage ist mit mehreren Zimmern, welche dann alle bestätigt werden (so ist es im Moment). Es wäre sehr Hilfreich, damit der Gast nicht 4-5 verschiedene E-Mails erhält und direkt buchen kann, wenn ihm eine Zimmerkategorie gefällt.
2 votes -
Add Address as fields to Booking Engine
When booking through the Booking Engine, guests are not asked for their address, this only happens when they perform the check-in online.
Please request it when booking through the Booking Engine so that we don't need to register address at physical check-in.
6 votes -
Allow promo codes on multiple rate groups
In the booking engine we are offering the promo code option for direct bookers to receive instant discount. However this is only possible on 1 rate group, leading to stacked OTA (member) offers sometimes being more favorable.
It would be great if we can develop a way to link 1 promo code to 2 rate groups to prevent this from happening
2 votes -
Enhance Calendar Functionality in Booking Engine to Improve Guest Experience in the LLMs (such as ChatGPT) and Reduce Conversion Loss
Why this matters:
At the moment, LLMs (like ChatGPT) and meta search platforms tend to redirect users to OTAs like Booking.com instead of our direct Booking Engine. This shift is largely due to a suboptimal booking interface, which contributes to significant commission losses. Improving the calendar UX would not only support direct conversions but also make our engine more competitive in AI-driven booking flows.Description:
The current date-selection tool in the Mews Booking Engine lacks clarity and usability, which leads to guest confusion and booking abandonment. We'd like to propose the following improvements:A more intuitive calendar interface that allows…
3 votes -
MinLOS
When setting up a MinLOS, the booking enigne mentions "no availability".
This is misleading for guests since you can book, but only for 2 nights (in our example). There should be a pop up saying that there is a MinLOS for the requested date.2 votes -
promoted services
When choosing initial room guest can add promoted services. Once promoted service is added, if the guest wants to add another room from primary service ("+Add another item") promoted services are not offered any more.
It would be helpfull if promoted services are always offered when choosing the item from the primary service.3 votes
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