Omnichannel communication in Mews
Guest can use the channel of his choice to start communication with the property. (Email, Mews chat, OTA chat, WhatsApp, Messenger). The property receives and replies to all messages in one place - in Mews. The room for error is minimized as all conversation happens at 1 place. Answering is also faster.
Aneta
shared this idea
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Veronica
commented
Yes, we need the ability to edit the REQUIRED fields in the contact payment window during the Booking Engine Process, to include specialized fields like Whatsapp.
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Vivian
commented
Yes please! and also the possibility to initiate a chat with a guest from the hotel, not only able to reply
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Rosta
commented
Having an inbox in Mews where all messages from different OTAs come would be absolutely fantastic.
All messages would come directly to the PMS and properties wouldn't have to go to all OTAs separately.
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David de Leeuw
commented
At this time we communicate with our guests with 1 Whatsapp device. So this option would be perfect for us.
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Linda Ohlson
commented
This would be great to centralize all messaging.
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kimberly rooijakkers
commented
Would be great if the hotel can initiate the communication, rather than only the guest