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Mews Multi-Property Management

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  1. Currently we create guests' Unique IDentifiers' (UIDs) from email addresses and it works great in most cases, however this is a flawed approach as email is not a required data point, and if a guest does not use one this effects duplicate guest profiles in MEWS (once the guest returns to the property for another stay). Properties then have to merge these profiles, losing time, and reporting accuracy.

    In my opinion this is not good user experience, is inefficient and requires a more elegant solution.

    We could for instance generate them from: Name + Surname + Street name instead.

    8 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.


    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  2. Use case:
    - We have an internal tool, synchronized via API with MEWS. We have access to Reservations, Customers, etc.
    - In our internal tool, we identify one Reservation (id-id = X, property-id = Y). In same internal reservation page details, we want to include a link to open MEWS in that reservation details: https://www.mews.li/Commander/Reservation/Detail/X?property-id=Y

    2 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  3. For chain hotels.

    When making a booking for a guest using the dropdown menu on the new reservation screen, credit card on file should automatically be charged and accounted for under the other property without needing to switch locations from within mews.

    ie: Customer is at Location A, and is making a reservation at Location B from the receptionist at front desk. The receptionist should be able to select and book Location B and have any deposits or charges autolinked to the guests card on file so that the accounting and deposits dont need to be manually reconciled between properties.

    2 votes

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  4. We need to keep track of who made changes the property settings. Because we had a deletion of a space and we do not know who made these changes.
    So we have no track of the history on this space...and someone could have rented it without management knowledge.

    1 vote

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    unlikely  ·  0 comments  ·  Admin →
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  5. For properties, only the reservation manager has access to the Rate Management in Mews. So when employees are changing the rate of the booking, they will not be able to know what was the original price of the rate. They will only see from the action log the original rate and not the original price. Properties are pushing not just the original rate but also the original price of the rate in the action log without the products attached.

    46 votes

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  6. With a property where length of stay plays a role for pricing, it would be convinient to see the number of nights directly under the arrival and departure day (both in timeline, but especially on "properties" overview.

    14 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  7. When updating HTML T&C, chains need to do it manually for each of the individual properties at this time.

    Would be nice to be able to link all enterprises to the same T&C, so updates need to be done only once, and thus minimizing effort and possibility of errors.

    2 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.

  8. Having a feature where you can easily click on a preset with settings that you've created previously for the reservations report, making it faster and easier to extract the required information. Instead of having to re-enter the preferences for each property.

    12 votes

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  9. Because we have several properties it would be great to have the option to export the settings in mews. this because there are so many options 1 different setting can make a huge difference how the system works. Now we have no quick way to check the settings in mews.

    6 votes

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    unlikely  ·  Anonymous responded

    Hello from the Mews product team. Unfortunately, this request has not received the necessary upvotes to be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


  10. If the property offers e.g. 10 baby beds the product should only be bookable if one of the 10 beds are available.

    Second option would be that e.g. only 2 of the 10 double rooms have the space for an extra bed -> restricting on room count

    321 votes

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  11. Arrival and Departure notes in a separate field in the Reservation Properties
    A note box which is not moved down with every new note and where you can add the details you need (time, flight, vessel, pax etc)

    26 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  12. Allowing users to manage the auto assignment of rooms. This should be an on property manageable process. Their are times that Mews does not properly manage inventory and availability in Mews creating odd gaps that force us to reassign reservations so that we can create space for new reservations.

    12 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  13. When a potential guest is calling a property for a proposal and the property is offering different options (per categories, per rates, per date etc), in the proposal that the guest will receive, there is only ONE button that will confirm ALL the options listed instead of one per option. Is it possible to have those several buttons (one per option) in order to allow the guest to choose one specific favourite solution?"

    10 votes

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    1 comment  ·  Admin →
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    Hello from the Mews product team,


    Thank you for your suggestion. Unfortunately, this request will not be added to the Mews development roadmap and is unlikely to be delivered. Thank you for sharing your suggestions.


    Kind regards,

    The Mews Team

  14. LIST VIEW of reservation overview(arrival, departure, inhouse) and possibilty to sort by for example "guest name", "room number", "price", "departure date", "number of persons" etc.

    If we have more than 10 arrivals we are not able to all in a glance. This is a BIG challenge for larger properties.

    26 votes

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    Hello Mewsers,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

    Kind regards,
    Aldair

  15. Supporting a bar code reader integration. The property wishes to scan products with bar codes.
    They would like to scan physical product such as ''bottle of wine'' and it would automatically add to the guest's bill.

    6 votes

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    unlikely  ·  0 comments  ·  Admin →
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  16. Properties should be able to filter their reservation report by product to measure the production linked to x product

    60 votes

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    Hello from the Mews product team,

    Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community.

    Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

  17. Properties should be able to customize their own origins as they may need to use more than the hardcoded ones, mainly for reporting purposes

    86 votes

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    Hello from the Mews product team. Unfortunately, this request does not align with the Mews product strategy and has not received the necessary upvotes to be added to the Mews development roadmap. Therefore it is unlikely to be delivered. Thank you for sharing your suggestions.

  18. It would be nice to be able to email/share a thread with a guest when finished so that a guest e.g. has a proof of the conversation with an agent/property.

    16 votes

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    1 comment  ·  Admin →
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  19. For properties that do not have 24/7 coverage it would be nice to activate an automatic reply for the messages to mention e.g. that the property will reply within 12hrs or the next day.

    21 votes

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  20. 18 votes

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    idea to upvote  ·  Anonymous responded

    Hello from the Mews product team. Thank you for your suggestion, we have updated your request and set it as one to be upvoted by the Mews Community. Remember you can share a link to your request so that your colleagues can also upvote your suggestion.

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