Improove 3D secure confirmation as per EU Regulation.
At the moment this is what happens:
-The guest makes the reservation.
-The system sends him the confirmation
-The system sends a second email where it asks to authorize the payment.
What happens if the guest does not authorize the payment?
We can cancel the reservation but if the guest will arrive and we will not have the room available for him we would miss our commitment because he will have in his hands our confirmation.
On the other side, if the guest will make a no-show and we will charge him, the same guest will have the right to get the refund because we do not have the double confirmation as per PSD2 directive EU.
It is clear and logical that the hotel should get the authorization to charge the credit card before sending the confirmation to the guest.
For this reason, this is what should happen:
-The guest makes the reservation
-The system asks to the guest to authorize the payment for the accommodation
-After the authorization by the Guests, the system sends him the final confirmation.