Virtual Credit cards and automatic charging
For Amsterdam Properties, the virtual Credit card amounts are for less than the full price since the guest needs to pay the 3 euro tourist tax upon arrival. I wonder if the automatic charging could read the amount imported under credit card information.
Unfortunately, there’s no way for us to distinguish amounts as the only information we get is through Channel Manager notes which means that we cannot read the amount, that’s why I need to move this idea to “unlikely”. However, this doesn’t mean that we won’t keep a close look at VCCs & OTAs improvements.
I was trying to find out the way that this can be avoided. As that tax is paid when the guest arrives, what I can suggest is to create a new product, per person per night. Under options of that product, you can tick the box “exclude price from offer”, then create a product rule. After that, you can go to the rate group that you’d offer the product and just under “extent” – products should be unticked. What will happen in this case is that the product will be added to the billing screen of the customer, and upon arrival, you may charge the guest for the tax.
As you may have heard, we have just launched terminals that are integrated with Mews, which would be very helpful in this scenario. When a guest arrives at the hotel, upon check-in initiate transaction to terminal directly from Commander screen. I’m sending you a bit more details about them – https://www.mews.com/products/terminals
Hope this can help out a bit. Thanks for the feedback and talk to you soon!
Claas Normann Mäder commented
I think , contacting Booking.com , to get them to change the amount chargable is the right way of doing it.