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Property Operations & PMS

Property Operations and PMS: this is the forum for posting your ideas and comments on all aspects of hotel operations, from reservations to billing. You'll find a category here for each of the major topics in property management, and if you can't find the right category, please search or post to the Other category. Where we can, we'll move ideas around to group them as intuitively as possible for the product managers working on the PMS.


Please keep in mind that there is a separate forum for topics specific to the operations of hotel chains and groups. Go to the Multi-property management forum for anything about portfolio management or rate, product, package and restriction functionality across multiple properties.

Property Operations & PMS

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100 results found

  1. We would like more granular control over billing automation.
    Currently, the system allows certain items to be moved automatically to other profiles or bills, which is helpful, but not sufficient for our operational needs.

    We are requesting the ability to:

    Select specific nights of a reservation and automatically route those charges to a different profile or bill.

    Select specific items (e.g., certain rate components or extras) to be billed to a separate profile or folio.

    This workflow exists in systems like Opera and OneQ (commonly used in Hilton hotels), where items can be assigned as:

    PM (Paymaster) – charges routed…

    1 vote

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  2. At the moment you are unable to see the specific group that has remaining rooms that have not been picked up, instead you see all the groups with blocks during the specified dates.
    With that you need to go into each of the groups to check which ones still have rooms that have not been picked up nor released.

    30 votes

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  3. Bonjour, j'ai créé un groupe de 10 chambres, mais je veux ajouter une chambre a ce groupe, une personne s'est ajouter à la dernière minute. J'ai essayé de plusieurs façon mais rien n'y fait. Les groupes ne sont jamais fixes il peut y avoir des chambres en moins ou en plus.

    1 vote

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  4. It would be great to be able to export the group allotment chart to show clients their group block pick-up. Copy and pasting the data from the Dashboard does not paste properly in Excel, Numbers, or any other app (Pages, Outlook, etc)

    2 votes

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  5. Es wäre sinnvoll und einfacher, wenn man direkt vom Reservierungsbutton aus auch eine Gruppenreservierung / einen Gruppenblock anlegen kann. Der Umweg über den "Verfügbarkeits Blöcke" Bericvht ist sehr umständlich. Auch sollte man den Gruppenblick in der Verfügbarkeitsübersicht sehen können. Zusätzlich sollten Reservierungen die zu einer Gruppen gehören einfach erkennbar sein in der Zeitachse bzw bei den Anreisen, also ohne, dass man in jede Buchung klicken muss und schauen muss, ob diese zu einer Gruppe gehört. Eine Filterung der Anreisen nach Gruppe wäre ebenfalls sinnvoll.

    5 votes

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  6. It should be possible to remove a guest from a group.
    Cancelation and rebooking is not a logical process. The canceled booking stays forever in the group, doesn´t it?

    Shouldn´t be to hard to develop. ;-)

    60 votes

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  7. Possibility to book ROH (run of house) for group reservations

    20 votes

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  8. It would be nice to provide the proforma invoice when a group block is confirmed to share the initial preview without any picked-up reservations.

    8 votes

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  9. Would be great if you can block same amount of rooms for the entire block each day rather than having to type in amount of rooms for each day.

    2 votes

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  10. Es wäre sehr hilfreich, wenn man die Rechnungen einer Gruppe alle auf einmal markieren und auf eine Gesamtrechnung umbuchen könnte. Aktuell kann man nur alle RG durch einen Klick aufklappen, aber nicht alle Posten zusammen markieren, sondern muss jeden Posten einzeln anklicken. Gerade bei Tagungsgruppen ist dies sehr umständlich wenn es viele Zimmer sind.

    3 votes

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  11. Excel rooming list must have a country field.
    For statistics we need to fill in the country (not Nationality) in the customers profile. With large business groups it is easier, to fill this in the Excel rooming list, than to open every customers profile.

    34 votes

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  12. When you put in a rate in Availability block the product rule that you have made should for the rate should follow. If I make a Availability block today and put in a rate the product rule for that rate doesn´t follow and I need to make a new product rule for every new block I do.

    11 votes

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  13. When a block is implemented, we wish to be able to choose prices per person.

    5 votes

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  14. We would like a function where we could download a PDF confirmation letter for guests that are a part of a group block that doesn't have any links or anything in it. Just simply information about their stay: name, date of arrival/departure, room category, rate etc.

    22 votes

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  15. When a group booking is optional, costs are 0. This way we don't know how many revenue a group is holding. We'd like to see a tentative saldo and a definite saldo. So if a group still needs to be confirmed, we still want to see the costs involved.

    2 votes

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  16. That restrictions for rate codes are not affected in blocks. You can still pick up rooms.

    4 votes

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  17. Currently, you are unable to extend an availability reservation without adjusting the block itself, or making a new reservation then locking it into the same room. Being able to manually extend a room block reservation behind negotiated day's and rates within the block would be excellent so the guest maintains one reservation throughout their stay.

    34 votes

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  18. *Group reservations should only have 1 confirmation number!
    *Changing the room breakdown should go easier.
    *You should be able to sort a group list (on room type / arrival date / n° of people in the room)

    33 votes

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  19. The "group by" filter in the reservation report does not differentiate between groups with 1 reservation and those with 3+ reservations. Mews assigns a group reference/name to all regardless of the number of reservations in the group.

    For better group management, we need a more comprehensive group reporting for all corporate/business/conference groups at a property which would aid in easier marketing, financial performance, and reservation management.

    10 votes

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  20. We need the OPTION to pre-allocate rooms in an availability block. By the time we receive some rooming lists and pick-up the beds, other guests have already extended in a room and then ruined exclusivity in a section/floor; or if you sell beds in a hostel, the extensions have led to the availability block guests being split up over multiple different rooms.

    5 votes

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