Frontline operational staff frequently need a quick way to verify products, packages, and entitlements attached to reservations while away from a workstation.

Current workflows require staff to access the web application and navigate reports, which can be cumbersome on mobile devices or shared operational tablets.

Examples include:

• Restaurant teams verifying breakfast inclusion.
• Spa teams validating package entitlements.
• Housekeeping confirming welcome amenities.
• Room service teams checking prepaid dining packages. Guest experience teams delivering VIP products and add-ons.

Current Workaround

Properties must:

• Access Product Checklist reports through the web application.
• Search reservations individually.
• Create manual lists or exports.
• Share information between departments outside of Mews.

While functional, these workflows introduce additional steps for operational staff and reduce the value of mobile-first processes.

Proposed Solution

Introduce a dedicated mobile view within the Mews App that surfaces reservation entitlements and deliverables relevant to the logged-in user's department.

Operational Efficiency

Reduces dependency on printed reports, exported spreadsheets, and desktop-based workflows.

Why this fits the Mews App

Rather than introducing full reporting capabilities into the app, this feature would support the app's existing operational focus by presenting actionable guest entitlement information to frontline teams in a streamlined mobile experience.