Guest communication for multi- room bookings
We are an unstaffed property, so any gap in guest communication is a real concern.
Lately we noticed issues around multi-room bookings and messages that are sent out along.
In the setup as is, Mews sends a single confirmation for the group rather than one per reservation — which is why the guest only sees confirmation details for one of the rooms, so they cannot manage to check in without assistance.
Suggestion: Review the setup of mail templates in "Guest Experience", making sure that every single booking receives all the details neccesary for check-in, even if they are part of a multi- room booking.
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Katalin Østbø
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